This book fills the need for a communication-based, public sector
framed book. The authors combine just enough basic theory about
communication with specific skill development in areas of immediate
interest to those who work in the public sector. It also features a
strong "practice" orientation, with plentiful boxed applications
(Insights from the Field, Skill Development boxes, Case Studies).
It concludes with an especially useful summary chapter that
describes the ten essential skills for successful communication.
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