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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
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The Quality Library - A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers (Paperback)
Loot Price: R1,657
Discovery Miles 16 570
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The Quality Library - A Guide to Staff Driven Improvement, Better Efficiency, and Happier Customers (Paperback)
Expected to ship within 10 - 15 working days
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Based on more than 50 years of author expertise in organizational
improvement, ""The Quality Library"" offers a methodology to
pinpoint trouble areas and improve processes.In an environment of
budget cuts and freezes, libraries must keep a tight rein on costs
and inefficiencies. The efficiency of systems and processes goes
hand-in-hand with excellent customer service. Managers, however,
often find themselves far enough removed from the day-to-day
activities in the library that they don't know where
inefficiencies, mistakes, and poor customer service may occur.By
developing a customer-focused system outlining library processes
and networks, administrators and managers can quickly determine
areas for improvement that directly apply to the library's goals
and missions. Staff will also learn how to statistically document
the new process' performance, giving the library a means to
quantify its effects.This book gives administrators a clear
understanding of their suppliers and customers. It empowers
front-line staff to make improvements and better decisions. It
boosts employee and team morale as they work together to bring
about change. It offers real-life success examples showing how
process improvement works. It includes figures, appendices,
worksheets, and a glossary.By continuously evaluating processes
based on the guidelines and worksheets provided here, public and
academic library administrators and managers will improve the
quality and efficiency of service for patrons and staff alike.
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