This volume compiles a dozen essays, by one of the most prolific
proponents of co-production as a solution for many of the
challenges facing public services and democratic governance at the
outset of the 21st Century. Co-production is considered a
partnership between citizens and public service providers that is
essential for meeting a growing number of social challenges, since
neither the government nor citizens can solve them on their own.
These challenges include, among other things, improving the
efficiency and effectiveness of public services in times of
financial strain; increasing the legitimacy of the public sector
after decades of questioning its ability with the spread of New
Public Management; promoting social integration and cultural
pluralism in increasingly diverse societies when millions of
refugees and immigrants are on the move; tackling the threat of
burgeoning populism following the rise of anti-immigrant and
anti-global parties in many countries in recent years; and finally,
finding viable solutions for meeting the growing needs of aging
populations in many parts of the world. This volume addresses
issues related to the successful development and implementation of
a policy shift toward greater citizen participation in the design
and delivery of the services they depend on in their daily lives
and greater citizen involvement in resolving these tenacious
problems, facilitated by the active support of governments across
the globe. Moreover, it explores participatory public service
management that empowers the front-line staff providing public
services. Together with users/citizens they can insure the
democratic governance of public service provision.
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