Common Sense Customer Service (Paperback)

Victoria Wells has been in the customer service field for over 30 years. She has a unique perspective on the role of a customer service representative as, throughout her career, she has been an employee, an employer and a consultant. Victoria has had the opportunity and the privilege to work with many different companies in diverse fields. She felt that a simple, common sense, no-nonsense guide to a career in customer service was missing from all the training books and manuals available. Her writing style is chatty and non-threatening. She uses experiences from her own career to highlight, and bring clarity to, the advice she offers.

General

Imprint:	Createspace Independent Publishing Platform
Country of origin:	United States
Release date:	March 2013
First published:	March 2013
Authors:	Victoria Wells
Dimensions:	229 x 152 x 4mm (L x W x T)
Format:	Paperback - Trade
Pages:	64
ISBN-13:	978-1-4827-4615-0
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	1-4827-4615-8
Barcode:	9781482746150

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