A Hotel Manager's Handbook - 189 Techniques for Achieving Exceptional Guest Satisfaction (Paperback)

This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify actionable tactics and strategies that can be applied at the property-level. The book presents one unique and actionable customer satisfaction technique on each page-a useful feature for busy managers.

General

Imprint:	Apple Academic Press Inc.
Country of origin:	Canada
Release date:	December 2015
First published:	2015
Authors:	Vincent P. Magnini • Carol J Simon
Dimensions:	229 x 152 x 14mm (L x W x T)
Format:	Paperback
Pages:	256
ISBN-13:	978-1-77188-348-1
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > Hotel & catering trades
LSN:	1-77188-348-0
Barcode:	9781771883481

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