The Serendipitous Path to Effective Problem-Solving and Planning
for Complex Systems
This innovative book enables you and your organization to pursue
goals and achieve success in ways that you might never have
imagined. It does not prescribe a rigid methodology and plan.
Instead, the author sets forth a process known as Human-Centered
Design, which focuses on enhancing the abilities and overcoming the
limitations of people within organizations. This process enables
you to move forward and, at the same time, be on the alert for and
recognize serendipitous events that enable you to solve complex
systems problems in unexpected ways in order to meet and surpass
your goals.
Specifically, the process described in this book helps you
discover critical distinctions and connections across industries,
disciplines, and cultures. As a result, unexpected hybrid
approaches emerge, forming the basis of new insights and ideas.
These hybrid approaches, or transdisciplinary approaches as termed
by the author, represent an integrated framework populated with
concepts from a range of disciplines.
At the heart of this book is an understanding of how people
operate, maintain, design, research, and manage complex systems.
This understanding stems from author William Rouse's almost four
decades of experience in the fields of individual and
organizational performance, decision support systems, and
information systems. His approach has proven successful with a
broad range of organizations, from private industry to government
agencies to academia.
Case studies and examples are presented throughout the text,
illustrating how Human-Centered Design works in practice. If you
are seeking to harness thepower of the individuals in your
organization to make your enterprise more effective, efficient, and
successful, this text sets you on the right path.
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