In the world of Facebook, Twitter and Yelp, water-cooler
conversations with co-workers and backyard small talk with
neighbors have moved from the physical world to the digital arena.
In this new landscape, organizations ranging from Fortune 500
companies to government agencies to political campaigns
continuously monitor online opinions in an effort to guide their
actions. Are consumers satisfied with our product? How are our
policies perceived? Do voters agree with our platform? Measuring
online opinion is more complex than just reading a few posted
reviews. Social media is replete with noise and chatter that can
contaminate monitoring efforts. By knowing what shapes online
opinions, organizations can better uncover the valuable insights
hidden in the social media chatter and better inform strategy. This
book can help anyone facing the challenge of making sense of social
media data to move beyond the current practice of social media
monitoring to a more comprehensive use of social media
intelligence.
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