A volume in Research in Management ConsultingSeries Editor Anthony
F. Buono, Bentley UniversityThe reprint of Henri Savall's classic
Work and People, originally published in French in 1974, ispart of
the Research in Management Consulting series effort to look
backward as well as forward inexamining trends, perspectives, and
insights - especially from different countries and cultures - into
theworld of management consulting. Savall's insights into the
complexity of organizational life weregroundbreaking, articulating
the need to examine both economic and social factors as part of the
sameanalysis, assessing technical and behavioral patterns through
the lens of an integrated framework. As he hasargued, there is a
double-loop interaction between "the quality of functioning and
economic performance," andunderestimating this socio-economic
"tension" leads inevitably to reduced performance and losses, which
herefers to as "hidden costs."This approach, referred to as the
socio-economic approach to management (SEAM), has significant
potential for our thinking aboutorganizational diagnosis and
intervention. As Savall emphasizes, the North American tendency to
cast people as human "resources" misses theessential point that
human beings cannot be considered as simply another resource at the
organization's disposal. People are free to give or withholdtheir
energy as they desire, depending on the quality of formal and
informal contracts and interactions they have with their
organizations. As such, theSEAM approach focuses on human
"potential," underscoring the need for managers and their
organizations to create the conditions under whichpeople will want
to maximize their talents on behalf of the organization.Work and
People focuses on the ramifications of this reality, as
dysfunctions - the difference between planned and emergent
activities andfunctions - can quickly lead to a series of costs
that are "hidden" from an organization's formalinformation systems
(e.g., income statements, balance sheets, budgets). As his
insightful workunderscores, as organizations begin to accumulate
dysfunction upon dysfunction, they inadvertentlyundermine their
performance and create excessive operating costs, with lower
productivity and lessefficiency than they could achieve. As readers
will discover, the frameworks, tools and ways ofthinking about
organizations, people and management in this volume - in essence
the background to thesocio-economic approach to organizational
diagnosis and intervention - continue to hold great promisefor our
attempts to create truly integrative approaches to management and
organizational improvementefforts.
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