Embodied conversational agents (ECAs) are autonomous software
entities with human-like appearance and communication skills. These
agents can take on a number of different roles, for example, as an
assistant, tutor, information provider, or customer service agent.
They may also simply represent or entertain a user.
The precise nature and benefits of different characteristics of
ECAs requires careful investigation. Questions range from the
function of an eyebrow raise to mechanisms for assessing and
improving ECA trustworthiness.
This book will help experts and designers in the specification
and development of applications incorporating ECAs. Part 1 provides
guidelines for evaluation methodologies and the identification of
design and evaluation parameters. Part 2 demonstrates the
importance of considering the user's perspective and interaction
experience. Part 3 addresses issues in fine-tuning design
parameters of ECAs and verifying the perceived effect. Finally, in
Part 4 lessons learned from a number of application case studies
are presented.
The book is intended for both ECA researchers in academia and
industry, and developers and designers interested in applying the
technology.
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