This book presents the latest research and novel case studies on crime and corruption in the tourism and hospitality industry. It approaches tourism as both a globalised business impacting the livelihood of millions of people, and a highly challenging field of action for national legislators and law enforcement agencies. The global nature and ubiquity of tourism, as well as the core elements of the holiday experience - such as interactions with unknown environments and places, a care-free mind-set, novelty-seeking behaviour and anonymity - render it highly susceptible to victimisation, crime and corruption. Accordingly, the book addresses a comprehensive set of emerging issues, including: conflict and fraud during holidays; criminal and negligence offences at tourists' expense; exploitation and mistreatment of service workers; deterioration of heritage, cultural and natural resources; and securitisation of tourism.

The growth and increased popularity of cruises is accompanied by a number of sustainability issues concerning the environment, the port economies and societies; on board and at shore. The sustainability imperative ultimately leads to operational, economical as well as image-related challenges for the sector's decision-makers and stakeholders. This collection of peer-reviewed papers, presented during the 3rd International Cruise Conference (Dubrovnik, Croatia), seeks to address those issues and contribute to their management in the mid-term."

This book addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention. Safety and risk issues are a central theme, as well as the cruise sector's environmental and socio-economic impacts. Lastly, the book considers the increasing size of cruise vessels and the accompanying standardisation of facilities and itineraries, in conjunction with the hybridisation of cruise passengers in connection with expanding the competitive boundaries and intensity of competition in the cruise sector. The book approaches these issues as more than a mere public relations campaign, recognising the fact that they have since become the very essence of strategic cruise business development.

This book addresses innovation management and product development in the cruise tourism industry. It explains how experience management has evolved from a strictly company-level, product- or service-focused tactical task to an industry-wide strategic challenge, and analyses the role of intangible reputational aspects of cruise experiences, as well as peripheral components and stakeholders, as increasingly important factors for customer acquisition and retention. Safety and risk issues are a central theme, as well as the cruise sector's environmental and socio-economic impacts. Lastly, the book considers the increasing size of cruise vessels and the accompanying standardisation of facilities and itineraries, in conjunction with the hybridisation of cruise passengers in connection with expanding the competitive boundaries and intensity of competition in the cruise sector. The book approaches these issues as more than a mere public relations campaign, recognising the fact that they have since become the very essence of strategic cruise business development.

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators' back-offices and for cruisers' consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.

The 'long tail' of holiday offerings implies dramatic shifts in the sector's concentration levels and its competitive dynamics. In order to examine the applicability and validity of this scenario, a number of key holiday niches are examined in terms of their demand development, supplier landscapes, operational challenges and future potential.

Despite representing a fairly small fraction of global tourism activity, the cruise sector has been experiencing a steady growth rate over the last years. The 1st International Cruise Conference (ICC) and its proceedings documented here face the changes which accompany this process of growth. The corresponding refereed papers are organized under the following themes: New trends and innovations, human resource management, information technology and standardization. The underlying motivation behind this collection of works is to bridge the gap between cruise theory and practice, by providing a 'living research agenda' aligned with the cruise sector's realities and needs.

Alexis Papathanassis postulates that ICS ought to be treated as a complex and demanding management process and that it should be acknowledged as a key enabler of merger value realization. The application of his "Post-merger information and communication systems framework" (POMICS) on a real-life post-merger integration situation in a tourism company serves as a validation and as an illustration of the framework's potential value. It also gives valuable insights into some of the key questions facing the entire tourism sector today.

This textbook presents a compendium of important issues that were discussed at the 2nd International Cruise Conference in Plymouth (UK) between the 18th and 20th February 2010. The focus of the conference was to consider emerging issues, problems and solutions for the cruise industry at a time when trading conditions were perceived to be highly volatile.

After decades of solid growth, the worldwide ocean cruise sector has become a noticeable economic factor and a significant employer. In the way it combines social, technological and natural systems to form its products, cruise tourism is an increasingly attractive area of study particularly with regards to the managerial challenges posed by the interaction of these systems. This book brings together industry know-how, managerial experience and academic rigor to cover some of the most important and interesting managerial challenges associated with ocean cruises.

Die Kreuzfahrtindustrie ist eine boomende Branche und f r jeden, der Karriereambitionen und Reiselust verbinden will, das ideale Arbeitsumfeld. Menschen aus vielen Berufen - vom Kellner bis zum K chenchef, vom Rezeptionisten bis zum Hotel-Manager, ob Kosmetiker, Fitnesstrainer oder Reiseleiter - werden auf einem Kreuzfahrtschiff gebraucht, sowohl auf dem Fluss als auch auf hoher See. Doch welcher Weg f hrt zum Traumjob auf einem Schiff und was sollten Bewerber vorher wissen und bedenken? Dieses Buch ist der erste umfassende Ratgeber zu diesem Thema. Daniela Fahr, Chefin der f hrenden deutschen Personalvermittlung f r Kreuzfahrtschiffe, Flusskreuzfahrtschiffe, Privatyachten sowie auch First Class Hotels, und ihr Autorenteam liefern zu allen Aspekten - von der Bewerbung bis zum Bordalltag - Informationen aus erster Hand: Welche Schiffstypen gibt es und welche Jobs bieten sie an? Welche Voraussetzungen muss man in welchem Beruf mitbringen und was sollte das k nftige Crewmitglied k nnen und wissen? Wie l uft eine Bewerbung formal ab und welche Dokumente braucht man f r die Fahrt? Was muss man vor der Abreise beachten und wie findet man nach der R ckkehr in den Beruf an Land und den Alltag zur ck? Vor allem aber: Wie gestaltet sich das Leben an Bord? Besonders praxisnah und authentisch sind elf Erfahrungsberichte, in denen Menschen aus verschiedenen Berufen vom Alltag auf den unterschiedlichsten Fluss- und Kreuzfahrtschiffen erz hlen. Sie veranschaulichen, worin der Reiz sowie die Herausforderung liegt: Der Arbeitsplatz wird f r viele Wochen zum Zuhause, das man mit Menschen aus vielen Kulturen teilt, auf begrenztem Raum und mit wenig Privatsph re. Doch wer sich darauf einl sst, auf den wartet mehr als nur ein guter Job: eine unvergleichliche Erfahrung, die den Horizont und den Blick auf die Welt erweitert - und nicht zuletzt an die sch nsten Reiseziele f hrt. Dieser reichhaltig bebilderte Band ist n tzlicher Ratgeber, Nachschlagewerk und spannendes Lesebuch in einem. Er