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Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry
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Cruise Management - Information and Decision Support Systems (Paperback, 2012)
Loot Price: R1,448
Discovery Miles 14 480
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Cruise Management - Information and Decision Support Systems (Paperback, 2012)
Expected to ship within 10 - 15 working days
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Increasingly, cruise operators are utilising information and
communication technologies (ICTs) to improve service-effectiveness
and process efficiency, both on- and off-board. Therefore, it is
worth initiating a discussion on the potential and challenges ICTs
entail for both cruise operators' back-offices and for cruisers'
consumption experiences. This book documents the proceedings of the
1st e-Cruising Conference (Bremerhaven, Germany), which was aimed
at discussing the possibilities and applicability of ICTs and
mobile services in various aspects of cruise operations. Following
a rigorous double-blind review, the best papers were chosen to be
incorporated in this volume.
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