Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.

This book brings together three great motifs of the network society: the seeking and using of information by individuals and groups; the creation and application of knowledge in organizations; and the fundamental transformation of these activities as they are enacted on the Internet and the World Wide Web. Of the three, the study of how individuals and groups seek information probably has the longest history, beginning with the early "information needs and uses" studies soon after the Second World War. The study of organizations as knowledge-based social systems is much more recent, and really gained momentum only within the last decade or so. The study of the World Wide Web as information and communication media is younger still, but has generated tremendous excitement, partly because it has the potential to reconfigure the ways in which people seek information and use knowledge, and partly because it offers new methods of analyzing and measuring how in fact such information and knowledge work gets done. As research endeavors, these streams overlap and share conceptual constructs, perspectives, and methods of analysis. Although these overlaps and shared concerns are sometimes apparent in the published research, there have been few attempts to connect these ideas explicitly and identify cross-disciplinary themes. This book is an attempt to fill this void. The three authors of this book possess contrasting backgrounds and thus adopt complementary vantage points to observe information seeking and knowledge work.

Adopting an informational perspective towards knowledge work, this book investigates how enterprise portals can promote knowledge creation, distribution, and use. Moving beyond the design and delivery of portals as mere information retrieval tools, an enterprise portal is viewed as a shared information work space that can facilitate communication and collaboration among organizational workers, as well as support the browsing, searching, and retrieval of information content. Adopting an information vantage point, the book uniquely explores the human issues surrounding enterprise portal adoption and use, as well as the utilization of intelligent agents to ameliorate the use of portals for knowledge-based tasks. The result is a novel, rich and comprehensive discussion on the factors affecting the design and utilization of enterprise portals for knowledge work, suitable for both graduate-level students and organizational workers alike.

This book brings together three great motifs of the network society: the seeking and using of information by individuals and groups; the creation and application of knowledge in organizations; and the fundamental transformation of these activities as they are enacted on the Internet and the World Wide Web. Of the three, the study of how individuals and groups seek information probably has the longest history, beginning with the early "information needs and uses" studies soon after the Second World War. The study of organizations as knowledge-based social systems is much more recent, and really gained momentum only within the last decade or so. The study of the World Wide Web as information and communication media is younger still, but has generated tremendous excitement, partly because it has the potential to reconfigure the ways in which people seek information and use knowledge, and partly because it offers new methods of analyzing and measuring how in fact such information and knowledge work gets done. As research endeavors, these streams overlap and share conceptual constructs, perspectives, and methods of analysis. Although these overlaps and shared concerns are sometimes apparent in the published research, there have been few attempts to connect these ideas explicitly and identify cross-disciplinary themes. This book is an attempt to fill this void. The three authors of this book possess contrasting backgrounds and thus adopt complementary vantage points to observe information seeking and knowledge work.