This book brings together three great motifs of the network
society: the seeking and using of information by individuals and
groups; the creation and application of knowledge in organizations;
and the fundamental transformation of these activities as they are
enacted on the Internet and the World Wide Web. Of the three, the
study of how individuals and groups seek information probably has
the longest history, beginning with the early "information needs
and uses" studies soon after the Second World War. The study of
organizations as knowledge-based social systems is much more
recent, and really gained momentum only within the last decade or
so. The study of the World Wide Web as information and
communication media is younger still, but has generated tremendous
excitement, partly because it has the potential to reconfigure the
ways in which people seek information and use knowledge, and partly
because it offers new methods of analyzing and measuring how in
fact such information and knowledge work gets done. As research
endeavors, these streams overlap and share conceptual constructs,
perspectives, and methods of analysis. Although these overlaps and
shared concerns are sometimes apparent in the published research,
there have been few attempts to connect these ideas explicitly and
identify cross-disciplinary themes. This book is an attempt to fill
this void. The three authors of this book possess contrasting
backgrounds and thus adopt complementary vantage points to observe
information seeking and knowledge work.
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