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Appropriate for the Front Office Operations or Front Desk
Operations course in Hospitality Management departments. The text
details policies and procedures that address the department's
critical role of serving guests, coordinating employee
communication and utilizing technology to benefit guests, staff and
owners. The front office is the "hub" of the property's
communications and operations systems and usually the first point
of contact for a hotel guest.
For junior college or undergraduate courses in hotel management,
lodging operations, and hospitality. Written in an easy-to-read,
easy-to-understand style, Foundations of Lodging Management, 2e
explores how the lodging industry and the hotels in the industry
operate. With coverage of both small and large hotels, it addresses
each department, including the front office, sales and marketing,
housekeeping, maintenance and more This edition features more on
green initiatives, expanded discussion of revenue optimization, and
an updated Front Office Simulation that helps students learn how to
manage a hotel's front office and better understand the complexity
of the entire property.
This book critically analyses early school foreign language
teaching policy and practice, foregrounding the influence of the
socioeducational and cultural context on how policies are
implemented and assessing the factors which either promote or
constrain their effectiveness. It focuses on four Asian contexts -
Malaysia, South Korea, Sri Lanka and Thailand - while providing a
discussion of policy and practice in Canada and Finland as a
comparison. Concentrating on the state school sector, it criticises
the worldwide trend for a focus on English as the principal or only
foreign language taught in primary schools, founded on a rationale
that widespread proficiency in English is important for future
national success in a globalised economy. It maintains that the
economic rationale is not only largely unfounded and irrelevant to
the language learning experiences of young children but also that
the focus on English exacerbates system inequalities rather than
contributing to their reduction. The book argues for a broader
perspective on language learning in primary schools, one that
values multilingualism and knowledge of regional and indigenous
languages alongside a more diverse range of foreign languages. This
book will appeal to educational policymakers, researchers and
students interested in early foreign language learning in state
educational systems worldwide.
This book critically analyses early school foreign language
teaching policy and practice, foregrounding the influence of the
socioeducational and cultural context on how policies are
implemented and assessing the factors which either promote or
constrain their effectiveness. It focuses on four Asian contexts -
Malaysia, South Korea, Sri Lanka and Thailand - while providing a
discussion of policy and practice in Canada and Finland as a
comparison. Concentrating on the state school sector, it criticises
the worldwide trend for a focus on English as the principal or only
foreign language taught in primary schools, founded on a rationale
that widespread proficiency in English is important for future
national success in a globalised economy. It maintains that the
economic rationale is not only largely unfounded and irrelevant to
the language learning experiences of young children but also that
the focus on English exacerbates system inequalities rather than
contributing to their reduction. The book argues for a broader
perspective on language learning in primary schools, one that
values multilingualism and knowledge of regional and indigenous
languages alongside a more diverse range of foreign languages. This
book will appeal to educational policymakers, researchers and
students interested in early foreign language learning in state
educational systems worldwide.
The Professional Restaurant Manager covers the topics all
restaurant managers must know to be successful in the industry.
Organized in a quick-read, four-part format, the book offers a
fresh look at the restaurant business, back-of-house management,
front-of-house management, and financial management. Discussion
prompts are built right in so students can respond to real case
studies and illustrations. Financial documents reference the newest
version of the Uniform System of Accounts for Restaurants. An
extensive glossary is provided and authors review important trends
in sustainability, green practices and farm-to-fork movements.
Focusing on back-of-house management, ""Professional Kitchen
Management ""addresses topics such as supervision, menu planning,
development and use of standard recipes, purchasing, and cost
control. Students will learn how to evaluate menus, manage
inventory, train personnel and deliver food services on a budget.
An innovative format pairs concepts presented in each chapter with
cleverly animated and highly interactive Kitchen Management
Simulations (KMS) lessons to provide hands-on training that is fun
for students and time freeing for instructors. Reader-friendly
features explain why concepts are important to daily operations and
identify the skills needed to manage a high-quantity food
production kitchen.
Since late 2001 more than fifty percent of the babies born in
California have been Latino. When these babies reach adulthood,
they will, by sheer force of numbers, influence the course of the
Golden State. This essential study, based on decades of data,
paints a vivid and energetic portrait of Latino society in
California by providing a wealth of details about work ethic,
family strengths, business establishments, and the surprisingly
robust health profile that yields an average life expectancy for
Latinos five years longer than that of the general population.
Spanning one hundred years, this complex, fascinating analysis
suggests that the future of Latinos in California will be neither
complete assimilation nor unyielding separatism. Instead, the
development of a distinctive regional identity will be based on
Latino definitions of what it means to be American. This updated
edition now provides trend lines through the 2010 Census as well as
information on the 1849 California Constitutional Convention and
the ethnogenesis of how Latinos created the society of "Latinos de
Estados Unidos" (Latinos in the US). In addition, two new chapters
focus on Latino Post-Millennials-the first focusing on what it's
like to grow up in a digital world; and the second describing the
contestation of Latinos at a national level and the dynamics that
transnational relationships have on Latino Post-Millennials in
Mexico and Central America.
The 1970s was a unique period for Britain's railways. Steam had not
long been replaced by diesel traction, the West Coast Main Line
electrification was well underway with new and more powerful
locomotives, and the colourful 'rail blue' livery projected an
image of a new and altogether cleaner railway - there was plenty to
be optimistic about. It was also a good time for the railway
photographer - much of the railway infrastructure and complex track
layouts of the steam era remained intact, freight traffic was
plentiful and invariably passed through marshalling yards for
sorting, and there were plenty of locomotive classes of various
shapes and sizes, often regionally based, to pique the interest. As
well as this, though, the seeds were being sown for an altogether
different railway - one where locomotive standardisation was being
pursued as a means of lowering fleet maintenance costs, where the
freight focus was a migration to block trains travelling from
supplier directly to customer, avoiding the inevitable delay and
expense of the marshalling yards, and one where track layouts were
being simplified and streamlined to increase speed and reduce
permanent way maintenance. The photographs in this book capture a
flavour of the railways during this fascinating transition period.
Why is Cinco de Mayo - a holiday commemorating a Mexican victory
over the French at Puebla in 1862 - so widely celebrated in
California and across the United States, when it is scarcely
observed in Mexico? As David E. Hayes-Bautista explains, the
holiday is not Mexican at all, but rather an American one, created
by Latinos in California during the mid-nineteenth century.
Hayes-Bautista shows how the meaning of Cinco de Mayo has shifted
over time - it embodied immigrant nostalgia in the 1930s, U.S.
patriotism during World War II, Chicano Power in the 1960s and
1970s, and commercial intentions in the 1980s and 1990s. Today, it
continues to reflect the aspirations of a community that is
engaged, empowered, and expanding.
This monograph considers the correlation between the relative
success of retributive penal policies in English-speaking liberal
democracies since the 1970s, and the practical evidence of
increasingly excessive reliance on the penal State in those
jurisdictions. It sets out three key arguments. First, that
increasingly excessive conditions in England and Wales over the
last three decades represent a failure of retributive theory.
Second, that the penal minimalist cause cannot do without
retributive proportionality, at least in comparison to the limiting
principles espoused by rehabilitation, restorative justice and
penal abolitionism. Third, that another retributivism is therefore
necessary if we are to confront penal excess. The monograph offers
a sketch of this new approach, 'late retributivism', as both a
theory of punishment and of minimalist political action, within a
democratic society. Centrally, criminal punishment is approached as
both a political act and a policy choice. Consequently, penal
theorists must take account of contemporary political contexts in
designing and advocating for their theories. Although this inquiry
focuses primarily on England and Wales, its models of retributivism
and of academic contribution to democratic penal policy-making are
relevant to other jurisdictions, too.
The Benedictine abbey of Solesmes in France is famous for the
quality of its Gregorian chant, recordings of which are appreciated
throughout the world. Nevertheless, the life of its founder, Dom
Prosper Guranger (1805-1875) is still relatively unknown. This is
partly due to Guranger himself, who never sought to promote his
life story. While he published many liturgical and spiritual works,
this highly personal account of his early life and events
surrounding the foundation of Solesmes in 1833 was never intended
for publication, and indeed was never completed. For this reason,
the manuscript remained in the archives of the abbey of Solesmes
for well over a hundred years. Growing recognition of its wider
importance and interest led to its eventual publication in 2005,
the bicentenary of Guranger's birth. The book is far more than a
personal portrait of an interesting and innovative individual.
Through the prism of events surrounding his early life as a
seminarian, secular priest and then Benedictine monk, Guranger's
account illustrates many of the wider issues at play in early
nineteenth-century France and French Catholicism. Guranger's
first-hand account of various political events under the regimes of
Napoleon I, the Bourbon Restoration and Louis-Philippe has its own
historical value. Above all, however, the book shows how Guranger's
project to re-found Benedictine life in France, after its
disappearance in the wake of the French Revolution, stood in
relation to other currents of religious thought and monastic
tradition, notably Gallicanism, Ultramontanism, the Maurists and
the Cistercians. Those interested in monastic life and liturgical
spirituality will further draw inspiration from Guranger's
narration of the human relationships and mystical experiences that
inspired his Benedictine vocation and subsequent life's work.
Guranger's lively text is also enjoyable in its own right. His
optimism, determination, creativity, unwavering trust in divine
providence, capacity for friendship and often humorous (and
occasionally devastating) portraits of the many people whom he
encountered give a particular charm and colour to his writing.
Ultimately, however, this account of Guranger's spiritual and
intellectual awakening provides impetus for a renewed contemporary
appreciation of his convictions, which are of perennial value for
all who are seeking God. The monastic community founded by Guranger
bears witness to the transforming power of contemplative liturgical
spirituality lived in and for the Church and the world. As such,
monastic life serves as an exemplar of spiritual and human values
whose relevance extends far beyond the cloister. Extensive
footnotes, and an introduction by Dr Judith Bowen, whose recent
doctoral thesis is one of the most important studies on the unity
and significance of Guranger's liturgical and theological work,
further enhance this translation.
The authorized life of Britain's best boxer, former WBA world
heavyweight champion and twice shortlisted BBC Sports Personality
of the Year, David Haye
David "The Hayemaker" Haye is the former WBA world heavyweight
champion and the former undisputed (WBA, WBC, and WBO) world
cruiserweight champion. Haye is one of British boxing's most
celebrated and successful ring champions of the modern era, and has
won twenty-three of twenty-five professional fights. He has twice
been shortlisted for BBC Sports Personality of the Year and is now
recognized as the face of British and world boxing. Haye was
involved in the biggest heavyweight title clash for nearly a decade
when he fought Wladimir Klitschko in July 2011, with the fight
televised live in over 140 countries. Although Haye ultimately lost
his belt, following a twelve-round points decision, his charismatic
approach has reminded fight fans of a time when the heavyweight
championship was the greatest prize in sport. This is the
authorized story of how Haye reached this point, and details the
ten-year rise of the boxer from a precocious World Amateur
Champion. Crafted by close confidant Elliot Worsell, "Making Haye"
offers behind-the-scenes, never-before-told insights into some of
the most pivotal ring wars of David Haye's turbulent, and at times
controversial, professional boxing career.
The Pennine hills of northern England offer some of the country's
finest - and most diverse - landscapes. They have long been a
magnet for the nation's railway photographers, offering stunning
vistas and dramatic backdrops to the elegance and power of a
locomotive working its way through the scene. They offer the
photographer the chance to capture something more than just a
train. In this book, David Hayes offers a selection of stunning
photographs captured in this special environment. Featured are the
attractive limestone dales of Derbyshire, the windswept moorlands
of the Settle & Carlisle, and the changing of the seasons as
the full majesty and variety of this region comes to the fore.
This monograph considers the correlation between the relative
success of retributive penal policies in English-speaking liberal
democracies since the 1970s, and the practical evidence of
increasingly excessive reliance on the penal State in those
jurisdictions. It sets out three key arguments. First, that
increasingly excessive conditions in England and Wales over the
last three decades represent a failure of retributive theory.
Second, that the penal minimalist cause cannot do without
retributive proportionality, at least in comparison to the limiting
principles espoused by rehabilitation, restorative justice and
penal abolitionism. Third, that another retributivism is therefore
necessary if we are to confront penal excess. The monograph offers
a sketch of this new approach, 'late retributivism', as both a
theory of punishment and of minimalist political action, within a
democratic society. Centrally, criminal punishment is approached as
both a political act and a policy choice. Consequently, penal
theorists must take account of contemporary political contexts in
designing and advocating for their theories. Although this inquiry
focuses primarily on England and Wales, its models of retributivism
and of academic contribution to democratic penal policy-making are
relevant to other jurisdictions, too.
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