Marketing and implementing large-volume orders and major projects calls for specific types of expertise. This textbook deals with all of the management tasks involved: order management, inquiry evaluation and proposal preparation, pricing and revenue planning, order financing and financial engineering, contract management, negotiation management, project management, and finally project cooperation. Adopting a cross-sector perspective, it examines both traditional manufacturing industries and business-to-business services. All contributions are presented in an accessible style, making the book well-suited as both a managerial textbook and valuable practical guide.

​This textbook gives a comprehensive overview of the key principles of business marketing. The reader will be introduced into methods and theories in order to understand business markets and marketing better. Not only are the principles of business marketing addressed, but also deep knowledge of organizational buying and market research on business markets. The book sets the stage for developing marketing programs for business markets in their different facets.

Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.

Marketing and implementing large-volume orders and major projects calls for specific types of expertise. This textbook deals with all of the management tasks involved: order management, inquiry evaluation and proposal preparation, pricing and revenue planning, order financing and financial engineering, contract management, negotiation management, project management, and finally project cooperation. Adopting a cross-sector perspective, it examines both traditional manufacturing industries and business-to-business services. All contributions are presented in an accessible style, making the book well-suited as both a managerial textbook and valuable practical guide.

This textbook gives a comprehensive overview of the key principles of business marketing. The reader will be introduced into methods and theories in order to understand business markets and marketing better. Not only are the principles of business marketing addressed, but also deep knowledge of organizational buying and market research on business markets. The book sets the stage for developing marketing programs for business markets in their different facets.

Relationship management, key account management and customer orientation are concepts that have become central to modern management. This book is dedicated to illustrating and reflecting these concepts and their corresponding methods and instruments in depth. It is thereby focused on the business-to-business realm and equally applies to traditional industrial markets as well as to business-to-business services. Contributions include state-of-the-art research results that are conveyed in a comprehensible fashion to be applied in both executive education as well as in practice.

Geschaftsbeziehungsmanagement, Key Account-Management und Kundenorientierung sind aus der modernen Unternehmensfuhrung nicht mehr wegzudenken. In diesem Werk werden die eingesetzten Konzepte, Methoden und Instrumente besonders fur den Business-to-Business-Bereich vertieft. Sie eignen sich fur klassische Industriebranchen genauso wie fur den industriellen Dienstleistungsbereich. In der 2. Auflage wurden alle Beitrage grundlegend uberarbeitet und erganzt. Die Neuauflage tragt damit sowohl den neueren Entwicklungen in der Praxis als auch den reichhaltigen Forschungsergebnissen der letzten Jahre Rechnung. Neu sind Kapitel zu strategischen Aspekten in Geschaftsbeziehungen und zum Customer Relationship Management (CRM).

Ingmar Geiger prasentiert ein Totalmodell, das sich mit der Wirkung von Verhandlungsmacht auf die Verhandlungsinteraktion und -ergebnisse in Einzeltransaktion und Geschaftsbeziehung auseinandersetzt. Die so generierten Hypothesen werden in einem sehr aufwandigen experimentell-empirischen Verfahren uberpruft und konnen grosstenteils bestatigt werden."