How do you build a new bank from scratch? What does it require to take on the big four – Absa, Standard Bank, FNB and Nedbank – and to win?

In Capitec: Stalking Giants, top-selling business author TJ Strydom tells the gripping tale of a small team of entrepreneurs that in the early 2000’s turned a small microlending network into a challenger bank.

The city of gold is in a death spiral.

Award-winning journalist, inner-city activist, and municipal civil servant Nickolaus Bauer takes a deep dive into how Africa’s economic hub has reached the brink of collapse and what it will take to rescue Joburg.

For local and international readers interested in tracking the collapse and possible resurrection of one of Africa’s greatest cities.

We have all been culturally programmed, whether we are aware of it or not. We are the sum total of our upbringings, life experiences, and cultures. These factors influence how we manage relationships and interact with other people around us. Yet, so many managers and leaders today underestimate the importance of diversity to personal & corporate success.

In Black Son White Mother, Human Resources experts Charlie Masala and Gail Vermeulen reveal how to manage diversity fairly and with confidence.

You will discover how to:

• Make diversity work for your organization
• Utilize people as a competitive business advantage
• Be aware of your own prejudices/biases and stereotyping that hinder your leadership success
• Become an inspirational leader by integrating intelligence, emotional intelligence, and social intelligence
• Embrace people from diverse backgrounds
• Tap into the positive power of diversity
• Accept that you need to move out of your own comfort zone where you are happiest, in order to grow

In a changing world, there has never been a more crucial tiime to understand and manage diversity. This book shows you how.

The new fourth edition of Principles of Business Information Systems features new cases, new questions and assignments and the latest technologies, whilst retaining its comprehensive coverage of Information Systems issues.

It also boasts a wealth of real world examples from a broad range of countries and updated coverage of IT and technological issues, making it perfect for courses that prepare students for the modern corporate world.

As Samsung Africa’s former President and CEO, Sung Yoon was a first-hand witness to the company’s journey to becoming a global brand. Despite challenges, he turned Samsung’s Africa business into a success over four years.

In a career spanning more decades, he contributed in numerous capacities, heading up sales not only in Africa but in three different overseas assignments.

Yoon offers insights that shed light on the challenges of making business decisions and taking calculated risks.

Accelerate your real-world, social impact by driving systemic policy changes.

As Co-Founder of Global Citizen―an international education and advocacy organization with the mission to end extreme poverty worldwide―Michael Sheldrick has worked with governments, businesses, foundations, the artist community, and everyday citizens to distribute over $40 billion around the world over the past decade. Now, in From Ideas to Impact: A Playbook for Influencing and Implementing Change in a Divided World, he delivers an inspiring and insightful discussion on how to implement social impact by driving policy change.

This book reveals key characteristics of successful policy entrepreneurs - visionaries bridging the gap between promises and real-world outcomes. They are practical implementers who put impact first, resisting the urge to pursue the instant dopamine boost that comes from simply winning arguments at all costs. They are connectors and networkers who build diverse coalitions and broker win-win solutions to address our current implementation crisis.

An indispensable guide for individual changemakers, philanthropists, corporate social responsibility (CSR) practitioners, environmental, social, and governance (ESG) professionals, policymakers, corporate foundations, and higher education students, From Ideas to Impact: A Playbook for Influencing and Implementing Change in a Divided World, features:

• An overview of pressing challenges to avoid, including an obsession with winning arguments at the expense of results, demands for unwavering tribal loyalty, and a counterproductive aversion to negotiation.
• An eight-step playbook offering tools to master policy entrepreneurship, foster cooperation, build bridges, and drive policy implementation beyond stagnation, conflict, and polarization.
• Diverse policy entrepreneurs and examples spanning historical movements like the Transatlantic Slave Trade and FDR’s New Deal to contemporary battles for climate justice, coal community transitions, and grassroots gender equality efforts.

At its core, this uplifting book instills hope that change is achievable despite our divisions. It showcases how individuals at all levels pursue systemic policy change through united voices, cooperation, and solidarity. Sheldrick equips readers with the tools to craft impactful narratives that can inspire countless more success stories, reinforcing the idea that we are not prisoners of fate and that actual change begins with us.

The authors of the pioneering Cutting-Edge Marketing Analytics return to the vital conversation of leveraging big data with Marketing Analytics: Essential Tools for Data-Driven Decisions, which updates and expands on the earlier book as we enter the 2020s. As they illustrate, big data analytics is the engine that drives marketing, providing a forward-looking, predictive perspective for marketing decision-making.

The book presents actual cases and data, giving readers invaluable real-world instruction. The cases show how to identify relevant data, choose the best analytics technique, and investigate the link between marketing plans and customer behavior. These actual scenarios shed light on the most pressing marketing questions, such as setting the optimal price for one’s product or designing effective digital marketing campaigns.

Big data is currently the most powerful resource to the marketing professional, and this book illustrates how to fully harness that power to effectively maximize marketing efforts.

Lew Geffen is destined to have an eventful life. Driven by a maverick spirit, he embarks on a wild ride of success, securing the local Sotheby’s International Realty license to become a major player in the property market.

Along the way he's fired by his mother, sells Mandela's house and navigates the fallout of a murder at his company's annual convention. Lew's extraordinary life is told with candour, warmth and laced by his wicked sense of humour.

Geffinitely a business memoir like no other.

Eran Eyal had it all: a trendy New York apartment, a jet-set lifestyle and investors lining up to get in on his million-dollar cryptocurrency start-up, Shopin. He had come a long way from an ordinary middle-class childhood in Durban and the burgeoning tech start-up world of Cape Town.

But the New York authorities pounced in 2018, charged him with fraud and packed him off to Rikers Island. There began the gobsmacking unravelling of a scam that spanned investors across the globe and revealed that Eyal had built a house of cards involving fictitious products, clients and advisors for Shopin and his previous company, Springleap. As more than $40 million went up in smoke, the South African entrepreneur was exposed as an audacious fraudster determined to succeed at any cost – even if it meant spinning a web of  lies to do so.

“An age-old narrative about ego and flying too close to the sun as well as a modern version of greed in the tech world.” Michael Jordaan

“Eyal proves definitively that a thousand white lies can get you convicted of fraud. This book meticulously walks the reader though the start-up lies that ended in tears.” Nic Haralambous

The New York Times bestselling author delivers an insightful, urgent analysis of who stands to win and who's at risk to lose in a post-pandemic world.

The Covid-19 outbreak has turned bedrooms into offices, pitted young against old and widened the gaps between rich and poor, red and blue, the mask-wearers and the mask-haters. Some businesses, like video conference software maker Zoom and Amazon, woke up to find themselves crushed under an avalanche of consumer demand. Others, like the restaurant, travel, hospitality and live entertainment industries, scrambled to not become instantly obsolete. But the pandemic has not been a change agent so much as an accelerant of trends that were already well underway.

In Post Corona, Galloway outlines the contours of both crisis and opportunity that lie ahead. While the powerful tech monopolies will thrive in the disruption other businesses, like commercial real estate, will struggle to maintain a value proposition that no longer makes sense when we can't stand shoulder to shoulder. Combining his signature humour and brash style with razor-sharp business insights, Galloway offers both warning and hope in equal measure.

The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture Forum.

The TOGAF Standard, Version 9.2 is an update providing additional guidance, correcting errors, introducing structural changes to support the TOGAF Library (an extensive collection of reference material), and removing obsolete content. It may be used freely by any organization wishing to develop an Enterprise Architecture for use within that organization (subject to the Conditions of Use).

This book is divided into six parts:

Part I- Introduction
This part provides a high-level introduction to the key concepts of Enterprise Architecture and in particular the TOGAF approach. It contains the definitions of terms used throughout the standard.

Part II- Architecture Development Method
This is the core of the TOGAF framework. It describes the TOGAF Architecture Development Method (ADM) – a step-by-step approach to developing an Enterprise Architecture.

Part III- ADM Guidelines and Techniques
This part contains a collection of guidelines and techniques available for use in applying the TOGAF framework and the TOGAF ADM. Additional guidelines and techniques are also in the TOGAF Library (available online from The Open Group).

Part IV- Architecture Content Framework
This part describes the TOGAF content framework, including a structured metamodel for architectural artifacts, the use of re-usable architecture building blocks, and an overview of typical architecture deliverables.

Part V- Enterprise Continuum and Tools
This part discusses appropriate taxonomies and tools to categorize and store the outputs of architecture activity within an enterprise.

Part VI- Architecture Capability Framework
This part discusses the organization, processes, skills, roles, and responsibilities required to establish and operate an architecture practice within an enterprise.

Gwen Lister is a world-renowned journalist, political activist and free-press advocate. Born in South Africa, she moved to Namibia to pursue her journalism career. She launched (with Hannes Smith) the Windhoek Observer and later, The Namibian.

This memoir chronicles her remarkable life, brave journalism and political activism. 

TURN EVEN THE MOST STRESSFUL SITUATION INTO AN OPPORTUNITY TO SHINE FOR YOU AND YOUR TEAM.

People aren't born to be high-performing leaders; instead, they need to learn to develop the time-proven characteristics of great leadership. Leadership When the Heat's On shows you how to acquire these characteristics, motivate your people, and achieve remarkable results across your organization-particularly during times of change and stress.

This quick-hitting, hands-on rulebook is chock-full of hard-won advice and action steps for keeping your cool under pressure and inspiring incredible performance from your team.

You'll see how to:

• Start turning problems into opportunities that can enhance your career
• Practice “humanagement”-using the job to develop the person while having fun in the process
• Overcome your team's roadblocks to goal achievement
• Develop an organization with free-flowing, two-way communication, from top-to-bottom
• Know the signs of low morale, take immediate action to counteract the causes, and make strategic plans to keep spirits from falling again
• Encourage inspired thinking by relaxing old rules of conformity and publicly recognizing new ideas

Leadership When the Heat's On prepares you to meet all leadership challenges, whether anticipated or unexpected.

Ecotourism continues to be embraced as the antithesis of mass tourism because of its promise of achieving sustainability through conservation mindedness, community development, education and learning, and the promotion of nature based activities that were sensitive to both ecological and social systems. The extent to which this promise has been realised is open to debate. Focusing on an array of economic, social and ecological inconsistencies that continue to plague ecotourism in theory and practice, the volume examines ecotourism in reference to other related forms of tourism, impacts, conservation, sustainability, education and interpretation, policy and governance, and the ethical imperative of ecotourism as these apply to the world's greenest form of tourism. Ecotourism is a growing field attracting increasing attention from students and academics. Fennell provides an authoritative and comprehensive review of the most important issues that continue to both plague ecotourism and make it one of the most dynamic sectors in the tourism industry. It covers a comprehensive range of themes and geographical regions. Building on the success of prior editions, Ecotourism has been revised throughout to incorporate recent research and benefits from the introduction of real-life case studies and summaries of recent literature. An essential reference for those interested in Ecotourism, the book is accessible to students but retains the depth required for use by researchers and practitioners in the field. New chapters on the theory and application of animal ethics; community development in sustainable tourism; and education and learning in the field have added further value to an already very comprehensive volume. This book will be of interest to students across a range of disciplines including geography, economics, business, ethics, biology, and environmental studies.

THE definitive book for food safety training and certification With its comprehensive coverage of key food safety concepts, the ServSafe (R) Coursebook 7th edition will completely prepare readers for the ServSafe Food Protection Manager Certification Exam, and, more importantly, it will promote adherence to food safety practices in the workplace. It is the ideal solution for the academic setting, multiple-day training, or individuals in need of more extensive food safety training. Food safety has never been more important to the restaurant industry and its customers. Based on the 2013 FDA Food Code, the ServSafe Coursebook focuses on the preventative measures to keep food safe. The content in the ServSafe Coursebook goes beyond the principles found in the ServSafe Manager Book and adds greater depth and breadth of food safety practices by featuring expanded sections on food defense, high-risk populations, active managerial control, and crisis management. Food safety topics are presented in a user-friendly, practical way with real-world case studies and stories to help readers understand the day-to-day importance of food safety. ServSafe Coursebook is perfect for a 16 week college semester. Developed by the industry, for the industry, ServSafe (R) is a proven way to minimize risk and maximize protection for foodservice owners, employees, and customers. Recognized as the industry standard, ServSafe offers a complete suite of printed and online products and is the most important ingredient to food safety training and certification success.