Helps you make decisions about your healthcare in respect to quality of care and affordability. This book offers knowledge on 10 areas: evaluating physicians, finding good dental care, traditional private health insurance, managed care, Medicaid and Medicare, surgery, hospital stays, nursing homes, home and hospice care, and prescription drugs.

"Dr. Phil," Canada's best-known automotive expert, steers buyers through the new and used car market for one last spin. After 45 years and almost two million copies sold, this is Phil's last annual Lemon-Aid -- and it's as tough as ever. Edmonston is a former Member of Parliament, and a board member of Quebec's Bar Association and Consumers Union. He has won many battles for consumers on picket lines and before the Supreme Court. The 2016 Lemon-Aid has everything: an encyclopedic lineup of the best and worst cars, trucks, and SUVs sold since 1970; a list of the best and worst automaker presidents Phil has worked with, or been sued by; a collection of the worst auto buys of all time; jurisprudence to get your money back; and new car buying tips that save you tons of mone by using lower fuel prices to get cheaper buys; an essential guide for first-time buyers; and a fun gift to smart-aleck gear-heads who don't know half as much as they think.

To be a bookseller or librarian . . .

You have to play detective.

Be a treasure hunter. A matchmaker. A brilliant listener.

A person who creates a kind of magic by pulling a book from a shelf, handing it to someone and saying, 'You've got to read this. You're going to love it'.

In this love letter to the heroes of literacy, James Patterson uncovers true stories from booksellers and librarians. Prepare to enter a world where you can feed your curiosities, discover new voices, and find whatever you need.

Meet the smart and talented people who live between the shelves - and who can't wait to help you find your next great read.

This is the complete guide to the hidden gems, the quiet and peaceful spaces that make London such a special place, now updated with even more places to visit. England's capital is a big, exciting, bustling city. But not everyone wants to be in a busy, noisy place. Sometimes Londoners and visitors alike need somewhere peaceful where they can talk, relax or read a book. This charming guide can show you where to find these hidden, peaceful places in the midst of the capital's hustle and bustle. From lesser known gardens and parks to tucked away cafes and galleries, this unique and original guide will take you off the beaten track in search of attractive places where you don't need to strain to hear each other speak! A city guide like no other, it is full of interesting and quiet places to meet, drink, eat, swim, rest, shop, sleep or read, with short descriptions, travel and contact details for each place and illustrated with simple but atmospheric photographs. A must-have guide for both Londoners and visitors to the capital. Also available in the London Guides series is London Villages, a guide to the unique and independent villages that make up the great city of London and contribute to its unique charm.

This book explore assumptions underpinning contemporary health policy discourses that emphasize personal responsibility for health, consider how they attach to changing information technologies, and discuss their influence on emerging forms of health 'work'.

You can save hundreds, even thousands of dollars the next time you go shopping.

Whether you are shopping for a car or consumer electronics, you are going to run into professional salespeople. They are trained and ready to reach right into your pocket and take your money for the things you want.

Are you ready to meet them or are you still an amateur buyer?

You can learn the skills to stand up to the professionals and keep more of your money.

From his experience with salespeople in Fortune 500 companies and his own personal successes, Robert E. Tevis presents you with key negotiation concepts and techniques to turn you into a threat to the professionals. Even if you have never bargained before, you can use these simple and effective techniques to get more for your money.

It's your money. Don't you want to keep it?

This comprehensive overview of the funeral home business provides valuable inside information needed by thoughtful consumers, legal advisers, trust officers, and even clergy - all those who must confront the hard practical questions that surround one of life's most trying and emotion-filled experiences. Most of us try our best to be cost-conscious consumers. Yet when faced with the sad task of arranging a funeral, grief, sorrow, and guilt often make us vulnerable. The stress of heightened emotion prevents us from asking pertinent questions about our options and the costs involved. Perplexed by the mystery that surrounds funeral directors, survivors are left to struggle through this painful ordeal with little or no guidance. How does one select a funeral home? What obligations and functions are properly the family's and which should be expected of the funeral home? Who is financially responsible for the funeral? What funeral options are available and which are best? Is it possible to arrange a dignified yet affordable funeral? Is it crass to be concerned about costs at a time like this? These are some of the questions addressed by former funeral director Gregory W. Young in The High Cost of Dying. His easy-to-read reference guide aides consumers - those who are currently in need and those who just want to be prepared - to arrange a funeral while at the same time avoiding unnecessary charges. Young's compassion for the grief stricken and his in-depth understanding of funeral preparation combine to provide a unique perspective on the history and psychology of the American funeral. Unlike sensational media stories or muckraking books of the past, Young's valuable work offers an honest, straightforward view of this difficult and emotion-filled process. Readers will learn why a funeral can be so expensive and that, like any other business, funeral practitioners control only some of the costs involved. Surprisingly, he demonstrates how the funeral director can be a valued ally in holding down costs. Honest funeral practitioners will applaud the author's efforts to engage the public's interest in gaining a clearer image of what funeral home owners do to make their living. Each chapter of this information-packed book covers an important aspect of the contemporary funeral: the need for consumerism, the funeral in history, how the funeral director can help the survivors, making the choice between burial and cremation, the importance of the funeral arrangement conference, outlining the funeral contract, describing common funeral rip-offs, how to pre-arrange a funeral, answering frequently asked consumer questions, and much more. Of vital importance are the special features of this remarkable volume: the handy funeral arrangement checklist that helps consumers determine their needs; a discussion of price ranges for specific services, caskets and burial vaults, and miscellaneous expenses; and an appendix that contains both the current Federal Trade Commission Rule (1984) on funeral industry practices and the 1994 rule that will soon be implemented. Never before has so much valuable information been compiled by such a noted authority on a topic that will inevitably touch all of us.

Fair trade is a growing global movement. A huge and widening range of fair trade goods are now available in the shops. Why is fair trade so important? This book provides 50 reasons why buying fair trade delivers a host of benefits to people and the planet. It's an inspiring account of how every consumer can play a part in improving and even saving lives and making global trade work better for poor people. Did you know that buying fair trade: -- Helps eradicate sweatshops -- Helps end child labour -- Reduces the debt burden on developing countries' farmers -- Ensures small-scale farmers can earn a living wage -- Supports and protects the environment? This book provides a critical guide to international trade and shows that fair trade presents a realistic and positive alternative for farmers and producers in developing countries. By improving schools, healthcare and working conditions, the fair trade movement has already saved lives and empowered whole communities. This book shows how every consumer can help make a difference in the fight to end poverty and inequality.

'I loved her then, I love her now. Annie's back and she's better than ever! Fun, feel good and feisty - Annie Valentine is the woman you want to share a cocktail with!' Portia MacIntosh Can she get her life back online?Tired of being underestimated, Annie Valentine is determined to prove to everyone that she can make her life a success. Her job as a personal shopper is brilliant, but she's now intent on setting up a shoe and handbag empire of her own. To get there, she'll do anything and go anywhere - the handbag factories of Italy are calling! But what started out as a fun after hours project is getting slightly out of hand. Because Annie is working around the clock to bag the perfect bargain, and her family life and relationship with adorable Ed is feeling the strain. Annie knows she is getting in too deep, but the more she tries to pull back, the more risks she takes. Soon, everything Annie loves is on the line and perhaps the only way to have it all is to step into the real world again.... Fans of Sophie Kinsella, Lindsey Kelk and Paige Toon will love this laugh-out-loud romantic comedy from bestselling author Carmen Reid. What readers are saying! "If you love shopping as much as you love a great read, try this. Wonderful." Bestselling author, Katie Fforde "Annie Valentine is a wonderful character - I want her to burst into my life and sort out my wardrobe for me!" Bestselling author, Jill Mansell "You will enjoy getting to know Annie Valentine; laughing with her and crying with her. You may even fall in love with her . . . I have! A fantastic read!" Reader review "Fantastic read, couldn't put it down" Reader review "Can't wait to read the next one!" Reader review

U.S. automakers are suddenly awash in profits, and South Koreans and Europeans have gained market shares, while Honda, Nissan, and Toyota have curtailed production following the 2011 tsunami in Japan. Shortages of Japanese new cars and supplier disruptions will likely push used car prices through the roof well into 2012, so what should a savvy buyer do? The all-new "Lemon-Aid Used Cars and Trucks 2012-2013" has the answers, including: More vehicles rated, with some redesigned models that don't perform as well as previous iterations downrated.More roof crash-worthiness ratings along with an expanded cross-border shopping guide.A revised summary of safety- and performance-related defects that are likely to affect rated models.More helpful websites listed in the appendix as well as an updated list of the best and worst "beaters" on the market.More "secret" warranties taken from automaker internal service bulletins and memos than ever.

'I loved her then, I love her now. Annie's back and she's better than ever! Fun, feel good and feisty - Annie Valentine is the woman you want to share a cocktail with!' Portia MacIntoshCan she make it big in the big apple? When Annie Valentine lands her dream job in the heart of fabulous Manhattan, it's a pinch me moment. She's finally made it to the city that never sleeps and will look a million dollars doing it! And this time, Annie is going to make it a family affair and take her teenage daughter Lauren with her to show her the fashion highs and lows and to have a bit of other and daughter bonding...what could possibly go wrong? But back home in London, husband Ed faces a scandal at work and knows, in his heart, he needs Annie back. Suddenly Annie finds herself torn between her true love in London and her new love, New York. Does it have to be fashion or family...or can Annie Valentine have it all? Fans of Sophie Kinsella, Lindsey Kelk and Paige Toon will love this laugh-out-loud romantic comedy from bestselling author Carmen Reid. What readers are saying! "If you love shopping as much as you love a great read, try this. Wonderful." Bestselling author, Katie Fforde "Annie Valentine is a wonderful character - I want her to burst into my life and sort out my wardrobe for me!" Bestselling author, Jill Mansell "You will enjoy getting to know Annie Valentine; laughing with her and crying with her. You may even fall in love with her . . . I have! A fantastic read!" Reader review "Fantastic read, couldn't put it down" Reader review "Can't wait to read the next one!" Reader review

This is the complete guide to the local neighbourhoods of London, filled with all the city's best secrets and hidden gems, and now updated with even more great spots! Offering an intimate view of the city, this unique guidebook allows you to explore the capital city's best local neighbourhoods, highlighting the small, locally-known enclaves of independent shops, cafes and public spaces that give the capital its inimitable character. From Columbia Road to Clarendon Cross, there are dozens of tucked away 'villages' in London and this compendium of thirty of the most unique and vibrant is your key to exploring the city in a new way. Whether you want to enjoy a few glasses of pinot gris at a local bistro before catching an independent art-house film in Bermondsey street, or if you would prefer to indulge in a beauty spa before browsing the cheeses, meats and wines of MacFarlane's deli in Abbeville village, this guide will have something to suit all tastes and preferences. With atmospheric photographs, an illustrated map for each village, and a short text that sums up its spirit, history and location, this charming guide is a great starting point to seeing this great city in an entirely new light! Also available in the London Guides series is Quiet London, a guide to some of the capital's most peaceful and secluded spots to visit, for those who want to see a different side of the bustling city.

When launched, the Ford Capri was revolutionary. It was a car that set the European market alight, allowing even a buyer on a modest budget an intoxicating whiff of the exotic whilst keeping running costs ataffordable levels. That status eroded over time, and the Capri sat in the classic car doldrums for many years, its true worth unrecognized. That situation has thankfully changed, and Capri values are rising rapidly, so care has to be taken to make sure you end up with the best one possible for your money. This guide takes the potential purchaser through a short initial examination to weed out the obviously defective followed by a more comprehensive step by step look at the body and mechanical parts, where the clear, jargon-free text accompanied by over 100 photographs sheds light on even the darkest corners of the Capri's construction. A unique points marking system ensures that nothing is overlooked, and an accurate final picture of the car's condition can be viewed in relation to the asking price.

From the early forms of loans to farmers up to present day credit cards, consumer credit has always been part of human life; however, ever since the Bible, controversy has reigned as to its legitimacy. It is the history of this controversy that is presented here. Outlining significant developments in different aspects of consumer credit from the Hammurabi Code through to current questions such as household overindebtedness, the authors shed historical light on modern debates.