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Books > Professional & Technical > Technology: general issues > Engineering: general

Metaheuristics for Hard Optimization - Methods and Case Studies (Hardcover, 2006 ed.): Johann Dreo Metaheuristics for Hard Optimization - Methods and Case Studies (Hardcover, 2006 ed.)
Johann Dreo; Translated by A. Chatterjee; Alain Petrowski, Patrick Siarry, Eric Taillard
R1,613 Discovery Miles 16 130 Ships in 18 - 22 working days

Contains case studies from engineering and operations research

Includes commented literature for each chapter

Human Factors on the Flight Deck - A Practical Guide for Design, Modelling and Evaluation (Hardcover): Katie J. Parnell,... Human Factors on the Flight Deck - A Practical Guide for Design, Modelling and Evaluation (Hardcover)
Katie J. Parnell, Victoria A. Banks, Rachael A. Wynne, Neville A. Stanton, Katherine L. Plant
R2,869 Discovery Miles 28 690 Ships in 9 - 17 working days

Discusses the current Human Factors issues in aviation and its future directions. Covers the importance of user-centered design on the flight deck, and a process for conducting this effectively is provided. Real-world case study examples are given of new avionic technologies. Provides the process for applying Human Factors across the design lifecycle of new avionic technologies with illustrated examples.

The Clock Jobber's Handybook [microform] - a Practical Manual on Cleaning, Repairing and Adjusting; Embracing Information... The Clock Jobber's Handybook [microform] - a Practical Manual on Cleaning, Repairing and Adjusting; Embracing Information on the Tools, Materials, Appliances and Processes Employed in Clockwork (Hardcover)
Paul N (Paul Nooncree) 185 Hasluck
R804 Discovery Miles 8 040 Ships in 18 - 22 working days
Luxury Fashion Brand Management - Unifying Fashion with Sustainability (Paperback): Olga Mitterfellner Luxury Fashion Brand Management - Unifying Fashion with Sustainability (Paperback)
Olga Mitterfellner
R1,278 Discovery Miles 12 780 Ships in 9 - 17 working days

• Provides a comprehensive overview of luxury brand management from a sustainability perspective, using cases and examples to demonstrate how sustainability practices can be embedded into the product and applied to existing luxury brands. • Each chapter includes real life case studies from both well-known international brands and boutique luxury start-ups. • Designed as a core or recommended text for advanced undergraduate and postgraduate Luxury Fashion Management and Luxury Brand Management courses.

Timbers For Woodwork (Hardcover): William Bullock Timbers For Woodwork (Hardcover)
William Bullock
R732 Discovery Miles 7 320 Ships in 10 - 15 working days

Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing many of these classic works in affordable, high quality, modern editions, using the original text and artwork.

The Abney Level Handbook: How to Use the Topographic Abney Hand Level / Clinometer Tool - A Guide for the Experienced and... The Abney Level Handbook: How to Use the Topographic Abney Hand Level / Clinometer Tool - A Guide for the Experienced and Beginners, Complete with Diagrams & Charts (Hardcover) (Hardcover)
Hartley Amasa Calkins, Y. B. Yule
R619 Discovery Miles 6 190 Ships in 18 - 22 working days

This official handbook of the U.S. Forest Service explains how to use the Abney hand level, a clinometer tool used to measure angles in various natural environments. The Abney tool was invented by William de Wiveleslie Abney during the 1870s. By the time the device was recognized and widely-used in the early 20th century, it had been refined. Though earlier guides cover its basic usage, this U.S. government commissioned handbook offers demonstration and instruction on the tool's abilities. Hartley Calkins and Y. B. Yule were themselves experienced surveyors with experience traversing and measuring the rugged woodlands of North America. The Abney level is used to this day by surveyors, geologists, foresters, and safety inspectors; in good hands, it is reliable for its accuracy. At roughly $60-100 in price it is affordable, durable, lightweight and portable. The Abney Level Handbook, first published in 1927 and expanded in 1935, remains the authoritative source as it covers the subject superbly.

The Moral Status of Technical Artefacts (Hardcover, 2014 ed.): Peter Kroes, Peter-Paul Verbeek The Moral Status of Technical Artefacts (Hardcover, 2014 ed.)
Peter Kroes, Peter-Paul Verbeek
R3,354 Discovery Miles 33 540 Ships in 10 - 15 working days

This book considers the question: to what extent does it make sense to qualify technical artefacts as moral entities? The authors contributions trace recent proposals and topics including instrumental and non-instrumental values of artefacts, agency and artefactual agency, values in and around technologies, and the moral significance of technology.

The editors introduction explains that as agents rather than simply passive instruments, technical artefacts may actively influence their users, changing the way they perceive the world, the way they act in the world and the way they interact with each other.

This volume features the work of various experts from around the world, representing a variety of positions on the topic. Contributions explore the contested discourse on agency in humans and artefacts, defend the Value Neutrality Thesis by arguing that technological artefacts do not contain, have or exhibit values, or argue that moral agency involves both human and non-human elements.

The book also investigates technological fields that are subject to negative moral valuations due to the harmful effects of some of their products. It includes an analysis of some difficulties arising in Artificial Intelligence and an exploration of values in Chemistry and in Engineering. "The Moral Status of Technical Artefacts "is an advanced exploration of the various dimensions of the relations between technology and morality""

Cole's Combined System Of Drainage And Irrigation - A New System Of Agriculture (Hardcover): A. P. Cole Cole's Combined System Of Drainage And Irrigation - A New System Of Agriculture (Hardcover)
A. P. Cole
R694 Discovery Miles 6 940 Ships in 10 - 15 working days

COLE'S COMBINED SYSTEM Drainage and Irrigation. A NEW SYSTEM OF AGRICULTURE by A. N. COLE, First published in 1889.Preface: Biographical Sketch of A. N. Cole Water a Necessity for Vegetation Drainage The New System CONTENTS. PAGE: Stone Storage Trenches 33 Tile 36 Square 36 Cement For Sand Lands 37 Depth and Distance of Storage Trenches 38 Family and Market Gardens 39 Lawns 40 Orchards . 5 7-8 23 29 33 40 Grass Lands 41 Arable Lands 42 Artesian Wells 42 Swamp Lands 43 Workings of the System Effects on Soil. 46 Crops 48 Builds up Soils 50 Use of Hot Water 56 Five Crops a Year 57 Irrigation in Florida 65 Mr. Coles Model Plot 68 Reports 69 French Methods 86 Ridits of Application Obituary...PREFACE, CONSTANT and increasing demand from every part of the world, especially from all sections of our own country, for a cheap Manual descriptive of Mr. Coles system of Drainage and Irrigation, has at last induced him to intrust to me the work of arranging this book, he being too ill at this time to do so. In its .preparation I shall endeavor to treat the subject in a most practi- cal manner, and in the fewest possible words necessary to the end in view, and yet complete enough that all may fully understand, and for themselves see its numberless advantages and possibilities. In the facts stated we have been conservative, feeling to under, rather than overdraw them. it better Speaking for Mr. Cole, we extend to every reader of this Man- ual an invitation to visit the 1 Home on the Hillside, and make personal examination of his work and its results. The grounds are open to public inspection at all times. A. P. COLE. Biographical sketch of the life and services of the Hon. A. N. Cole, of the Home on theHillside, Wellsville, Allegany County, N. Y. CHAPTER I. As a frontispiece to this volume, we open its pages by introduction of the likeness of the originator of what has been denominated aquaculture, the new agriculture, or sub-irrigation. The relations of father and son existing between the author of this sketch and the originator of the New Agriculture, makes it a matter of delicacy to undertake this biography, and yet, feeling as we do that none know the man on whose life we discourse better than his firstborn, we waive considerations of delicacy and proceed to our work cheerfully. It would be impossible to write out in anything like detail even the more striking features of the life of a man ofwhom it may be aptly said he knew no youth, but entered upon the work of the full-grown man at the age of fourteen, knowing little of rest or respite for the full period of three score years, having wrought almost incessantly in one way and another for the good of his fellow-men. Inclined to leave to the pens of others, as far as may be, that manner of mention most commendatory of his work, we introduce at opening an editorial appearing a few months since in the columns ofColmans Rural World, as follows Mr. Cole was born in Cattaraugus County, N. Y., in 1821, and is no longer a young man in the matter of years. He comes from grand old stock, and inherits an amount of vitality which renews its youth with passing years, hence never gets old. The Plymouth or Roger Williams Colony at Freedom, Cattaraugus County, N. Y., embraced rep- resentatives of the blue blood of nearly or quite all of the early Pilgrim families. The first great swarm that went out from Plymouth and Provi- dence settled in theGenessee Valley and along the Cattaraugus Creek in the beginning of the present century. Others followed until nearly all the counties of Western New York, North-western Pennsylvania, and the

AI and Deep Learning in Biometric Security - Trends, Potential, and Challenges (Hardcover): Gaurav Jaswal, Vivek Kanhangad,... AI and Deep Learning in Biometric Security - Trends, Potential, and Challenges (Hardcover)
Gaurav Jaswal, Vivek Kanhangad, Raghavendra Ramachandra
R4,645 Discovery Miles 46 450 Ships in 10 - 15 working days

This book provides an in-depth overview of artificial intelligence and deep learning approaches with case studies to solve problems associated with biometric security such as authentication, indexing, template protection, spoofing attack detection, ROI detection, gender classification etc. This text highlights a showcase of cutting-edge research on the use of convolution neural networks, autoencoders, recurrent convolutional neural networks in face, hand, iris, gait, fingerprint, vein, and medical biometric traits. It also provides a step-by-step guide to understanding deep learning concepts for biometrics authentication approaches and presents an analysis of biometric images under various environmental conditions. This book is sure to catch the attention of scholars, researchers, practitioners, and technology aspirants who are willing to research in the field of AI and biometric security.

Fuzzy Systems Engineering - Theory and Practice (Hardcover, 2005 ed.): Nadia Nedjah, Luiza de Macedo Mourelle Fuzzy Systems Engineering - Theory and Practice (Hardcover, 2005 ed.)
Nadia Nedjah, Luiza de Macedo Mourelle
R4,137 Discovery Miles 41 370 Ships in 18 - 22 working days

This book is devoted to reporting innovative and significant progress in fuzzy system engineering. Given the maturation of fuzzy logic, this book is dedicated to exploring the recent breakthroughs in fuzziness and soft computing in favour of intelligent system engineering. This monograph presents novel developments of the fuzzy theory as well as interesting applications of the fuzzy logic exploiting the theory to engineer intelligent systems.

Intelligent Systems for Engineering - A Knowledge-based Approach (Hardcover, Edition. ed.): Ram D. Sriram Intelligent Systems for Engineering - A Knowledge-based Approach (Hardcover, Edition. ed.)
Ram D. Sriram
R1,584 Discovery Miles 15 840 Ships in 18 - 22 working days

This comprehensive work deals with the applications of artificial intelligence in engineering, addressing both the theoretical and practical aspects of developing intelligent systems. Particular emphasis is placed on knowledge-based expert systems and on neural networks, with sections on knowledge representation, searching and solving strategies, blackboard systems, analogical, case-based and qualitative reasoning, and project management. Knowledge-based system building tools are discussed, along with practical tips on building large intelligent systems for solving engineering problems. Clearly explaining the key concepts with relevant examples, and with additional contributions from leading researchers in the field, this is a book written by an engineer for an engineering audience. Prepared with the graduate student in mind, it will also be of value as a general reference work in this highly topical area.

Perfect/Complete Scattering Experiments - Probing Quantum Mechanics on Atomic and Molecular Collisions and Coincidences... Perfect/Complete Scattering Experiments - Probing Quantum Mechanics on Atomic and Molecular Collisions and Coincidences (Hardcover, 2013 ed.)
Hans Kleinpoppen, Bernd Lohmann, Alexei N. Grum-Grzhimailo
R3,993 R3,462 Discovery Miles 34 620 Save R531 (13%) Ships in 10 - 15 working days

The main goal of this book is to elucidate what kind of experiment must be performed in order to determine the full set of independent parameters which can be extracted and calculated from theory, where electrons, photons, atoms, ions, molecules, or molecular ions may serve as the interacting constituents of matter. The feasibility of such perfect' and-or `complete' experiments, providing the complete quantum mechanical knowledge of the process, is associated with the enormous potential of modern research techniques, both, in experiment and theory. It is even difficult to overestimate the role of theory in setting of the complete experiment, starting with the fact that an experiment can be complete only within a certain theoretical framework, and ending with the direct prescription of what, and in what conditions should be measured to make the experiment `complete'. The language of the related theory is the language of quantum mechanical amplitudes and their relative phases. This book captures the spirit of research in the direction of the complete experiment in atomic and molecular physics, considering some of the basic quantum processes: scattering, Auger decay and photo-ionization. It includes a description of the experimental methods used to realize, step by step, the complete experiment up to the level of the amplitudes and phases. The corresponding arsenal includes, beyond determining the total cross section, the observation of angle and spin resolved quantities, photon polarization and correlation parameters, measurements applying coincidence techniques, preparing initially polarized targets, and even more sophisticated methods. The `complete' experiment is, until today, hardly to perform. Therefore, much attention is paid to the results of state-of-the-art experiments providing detailed information on the process, and their comparison to the related theoretical approaches, just to mention relativistic multi-configurational Dirac-Fock, convergent close-coupling, Breit-Pauli R-matrix, or relativistic distorted wave approaches, as well as Green's operator methods. This book has been written in honor of Herbert Walther and his major contribution to the field but even to stimulate advanced Bachelor and Master students by demonstrating that obviously nowadays atomic and molecular scattering physics yields and gives a much exciting appreciation for further advancing the field.

The Engineering of Sport (Hardcover): Steve Haake The Engineering of Sport (Hardcover)
Steve Haake
R5,219 Discovery Miles 52 190 Ships in 10 - 15 working days

Science and technology has been used more and more in the last few decades to gain advantage over competitors. Quite often, however, the actual science involved is not published because a suitable journal cannot be found. The Engineering of Sport brings together work from a very diverse range of subjects including Engineering, Physics, Materials and Biomechanics.

The Engineering of Sport represent work which was represented at the 1st International Conference on the Engineering of Sport held in Sheffield, UK in July 1996. Many sports were represented and the material covered split into nine topics covering aerodynamics, biomechanics, design, dynamics, instrumentation, materials, mechanics, modelling, motion analysis, and vibrations. It should be of interest to specialists in all areas of sports research.

Shuttle-craft Courses in Weaving (Hardcover): Mary Meigs Atwater Shuttle-craft Courses in Weaving (Hardcover)
Mary Meigs Atwater
R662 Discovery Miles 6 620 Ships in 18 - 22 working days
Implementing TPM - The North American Experience (Paperback): Andrew Ginder, Alan Robinson, Charles J. Robinson Implementing TPM - The North American Experience (Paperback)
Andrew Ginder, Alan Robinson, Charles J. Robinson
R1,577 Discovery Miles 15 770 Ships in 10 - 15 working days

Learn from these authors' experiences tailoring TPM to the disctinctive needs of North American plants, and how TPM fits into an overall manufacturing improvement strategy. A real-world view on what works and what doesn't, Robinson and Ginder provide and excellent resource for strategic planning and an educatioinal tool for middle and upper management. Includes the seven levels of autonomous maintenance, a discussion of unions and TPM, and a TPM master plan.

Lessons In Industrial Instrumentation 2/3 (Hardcover): Tony R Kuphaldt Lessons In Industrial Instrumentation 2/3 (Hardcover)
Tony R Kuphaldt
R4,545 R3,624 Discovery Miles 36 240 Save R921 (20%) Ships in 18 - 22 working days
Lock-in Thermography - Basics and Use for Evaluating Electronic Devices and Materials (Hardcover, 2nd ed. 2010): Otwin... Lock-in Thermography - Basics and Use for Evaluating Electronic Devices and Materials (Hardcover, 2nd ed. 2010)
Otwin Breitenstein, Wilhelm Warta, Martin Langenkamp
R2,683 Discovery Miles 26 830 Ships in 18 - 22 working days

This is the first book on lock-in thermography, an analytical method applied to the diagnosis of microelectronic devices. This useful introduction and guide reviews various experimental approaches to lock-in thermography, with special emphasis on the lock-in IR thermography developed by the authors themselves.

A Guide To Practical Human Reliability Assessment (Hardcover): B. Kirwan A Guide To Practical Human Reliability Assessment (Hardcover)
B. Kirwan
R9,359 Discovery Miles 93 590 Ships in 10 - 15 working days


Human error is here to stay. This perhaps obvious statement has a profound implication for society when faced with the types of hazardous system accidents that have occurred over the past three decades. Such accidents have been strongly influenced by human error, yet many system designs in existence or being planned and built do not take human error into consideration.; "A Guide to Practical Human Reliability Assessment" is a practical and pragmatic guide to the techniques and approaches of human reliability assessment HRA. lt offers the reader explanatory and practical methods which have been applied and have worked in high technology and high risk assessments - particularly but not exclusively to potentially hazardous industries such as exist in process control, nuclear power, chemical and petrochemical industries.
A Guide to Practical Human Reliability Assessment offers the practitioner a comprehensive tool-kit of different approaches along with guidance on selecting different methods for different applications. It covers the risk assessment and the HRA process, as well as methods of task analysis, error identification, quantification, representation of errors in the risk analysis, followed by error reduction analysis, quality assurance and documentation. There are also a number of detailed case studies from nuclear, chemical, offshore, and marine HRA'S, exemplfying the image of techniques and the impact of HRA in existing and design-stage systems.

Solar Textiles - The Flexible Solution for Solar Power (Paperback): John Wilson, Robert Mather Solar Textiles - The Flexible Solution for Solar Power (Paperback)
John Wilson, Robert Mather
R2,411 Discovery Miles 24 110 Ships in 10 - 15 working days

Most photovoltaic (PV) installations utilise heavy conventional glass or polycarbonate panels, and even newly developed thin plastic or metal films for PV cell use may fracture during both construction and application. Textile fabrics, the most widespread flexible materials in everyday use, offer a solution to the need for lightweight, flexible solar PV generators. Solar Textiles: The Flexible Solution for Solar Power is about the incorporation and operation of solar cells on textile fabrics. The combination of textile manufacturing and solar PV cell technology opens up further avenues for both the textile and semiconductor industries. Thus, this book reflects the progressively increasing commercial interest in PV cell technology and the versatility that their integration in textiles provides. Discusses textiles as electrical substrates Explains the photovoltaic effect and associated parameters Offers special consideration of solar cells on textiles Compares fibres and fabrics and how to implement PV activity on a textile Describes manufacturing methods outside of semiconductor technology Includes applications open only to textiles This work is aimed at textile technologists, electronic engineers, solar technologists, civil engineers and designers in building fabrics and architecture.

A Guide To Practical Human Reliability Assessment (Paperback): B. Kirwan A Guide To Practical Human Reliability Assessment (Paperback)
B. Kirwan
R3,690 Discovery Miles 36 900 Ships in 10 - 15 working days


Human error is here to stay. This perhaps obvious statement has a profound implication for society when faced with the types of hazardous system accidents that have occurred over the past three decades. Such accidents have been strongly influenced by human error, yet many system designs in existence or being planned and built do not take human error into consideration.; "A Guide to Practical Human Reliability Assessment" is a practical and pragmatic guide to the techniques and approaches of human reliability assessment HRA. lt offers the reader explanatory and practical methods which have been applied and have worked in high technology and high risk assessments - particularly but not exclusively to potentially hazardous industries such as exist in process control, nuclear power, chemical and petrochemical industries.; "A Guide to Practical Human Reliability Assessment" offers the practitioner a comprehensive tool-kit of different approaches along with guidance on selecting different methods for different applications. It covers the risk assessment and the HRA process, as well as methods of task analysis, error identification, quantification, representation of errors in the risk analysis, followed by error reduction analysis, quality assurance and documentation. There are also a number of detailed case studies from nuclear, chemical, offshore, and marine HRA'S, exemplfying the image of techniques and the impact of HRA in existing and design-stage systems.

Microprocessor Technology (Paperback): J.S. Anderson Microprocessor Technology (Paperback)
J.S. Anderson
R1,517 Discovery Miles 15 170 Ships in 10 - 15 working days

'Microprocessor Technology' provides a complete introduction to the subject of microprocessor technology using the Z80 and 6502 processors. An emphasis on fault-finding and repair makes this an ideal text for servicing courses including City & Guilds 2240 in the UK, microelectronics units on BTEC National/Advanced GNVQ and City & Guilds 7261 Microprocessor Technology. It will also provide a refresher course for those on 'bridging' and micro appreciation courses where a measure of comparative studies is required. Clear and concise explanations are supported by worked examples, tutorials, long answer questions and assignments giving students the opportunity to test their knowledge as they progress through the course as well as providing an essential revision tool in the run-up to exams.

Nonlinear Homogenization and its Applications to Composites, Polycrystals and Smart Materials - Proceedings of the NATO... Nonlinear Homogenization and its Applications to Composites, Polycrystals and Smart Materials - Proceedings of the NATO Advanced Research Workshop, held in Warsaw, Poland, 23-26 June 2003 (Hardcover, 2004 ed.)
P. Ponte Castaneda, J.J. Telega, B. Gambin
R7,834 Discovery Miles 78 340 Ships in 18 - 22 working days

Although several books and conference proceedings have already appeared dealing with either the mathematical aspects or applications of homogenization theory, there seems to be no comprehensive volume dealing with both aspects. The present volume is meant to fill this gap, at least partially, and deals with recent developments in nonlinear homogenization emphasizing applications of current interest. It contains thirteen key lectures presented at the NATO Advanced Workshop on Nonlinear Homogenization and Its Applications to Composites, Polycrystals and Smart Materials. The list of thirty one contributed papers is also appended.

The key lectures cover both fundamental, mathematical aspects of homogenization, including nonconvex and stochastic problems, as well as several applications in micromechanics, thin films, smart materials, and structural and topology optimization. One lecture deals with a topic important for nanomaterials: the passage from discrete to continuum problems by using nonlinear homogenization methods. Some papers reveal the role of parameterized or Young measures in description of microstructures and in optimal design. Other papers deal with recently developed methods both analytical and computational for estimating the effective behavior and field fluctuations in composites and polycrystals with nonlinear constitutive behavior.

All in all, the volume offers a cross-section of current activity in nonlinear homogenization including a broad range of physical and engineering applications. The careful reader will be able to identify challenging open problems in this still evolving field. For instance, there is the need to improve bounding techniques for nonconvex problems, as well as for solving geometrically nonlinear optimum shape-design problems, using relaxation and homogenization methods."

Fundamentals of Surface Mechanics - With Applications (Hardcover, 2nd ed. 2002): Frederick F. Ling, W.Michael Lai, Don A. Lucca Fundamentals of Surface Mechanics - With Applications (Hardcover, 2nd ed. 2002)
Frederick F. Ling, W.Michael Lai, Don A. Lucca
R1,630 Discovery Miles 16 300 Ships in 18 - 22 working days

This thoroughly revised and updated edition of the classic text on surface mechanics preserves the objectives of the original: the rigorous derivation of surface properties such as temperature and deformation from the differential equations of continuum mechanics. From such solutions for the surfaces of single bodies one can then formulate problems involving two bodies at rest or in relative motion in terms of a singular integral equation. The discussion is analytical and theoretical, but animated by the authors' decades of experience in applications and experimental mechanics. This new edition has been updated to include many technologically motivated problems and solutions, especially computer solutions. Beginning with a survey of the field equations of classical continuum mechanics, the book continues with a discussion of surface temperatures in moving bodies. It then turns to semi-infinite and layered elastic media, discussing stress and deformation as well as thermal stress and associate deformation fields. Treatments of viscoelasticity and perfect plasticity concentrate on semi-infinite solids; these are followed by a discussion of rough surfaces. The book concludes with a lengthy chapter of applications. An appendix discusses integral equations.

Expert Systems in Process Control (Hardcover, 1992 ed.): F. L. Jovic Expert Systems in Process Control (Hardcover, 1992 ed.)
F. L. Jovic
R4,110 Discovery Miles 41 100 Ships in 18 - 22 working days

Advances in artificial intelligence, smart process transmitters and positioners allied with the use of computers in process control has led to an increase in application of expert systems. This book promotes a more efficient use of computers in process control by examining the essential concepts, methods and applications of expert systems.

Lean Six Sigma for the Office - Integrating Customer Experience for Enhanced Productivity (Hardcover, 2nd edition): James... Lean Six Sigma for the Office - Integrating Customer Experience for Enhanced Productivity (Hardcover, 2nd edition)
James William Martin
R1,581 Discovery Miles 15 810 Ships in 9 - 17 working days

Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: * The "voice of" customers, suppliers, employees and partners * Design Thinking Alignment * Ecosystems in Information Technology * Metadata Definition and Lineage * Information Quality Governance * Big Data Collection and Analytics * Mapping High Volume Transactions through Systems * Robotic Process Automation Applications * Automating for Solution Sustainability * Governing Organizations * Data Privacy (General Data Protection Regulation)

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