Lorna is following her dreams. But can she follow her heart?Lorna Ferguson has dreamt of opening her own bed and breakfast in the village of Glendale for as long as she'd pictured falling in love. While her love life remains frankly hopeless, Lorna is determined to secure Dove House - the home she imagined living in as a child - to start this new venture with her family. Along with brother Adam, Lorna starts restoring the house to its Art Deco glory, but faced with a whole host of renovation problems and their money fast running out, they worry that Dove House will never be ready to open in the New Year. When a mystery man turns up, needing to fulfil a promise he made to his dying father and find the object he left at Dove House many years ago, Lorna's heart goes out to him. But what they find there is going to change both of their lives forever. Facing problems at every turn, and distracted by her heart, Lorna is going to need all the magic that her beloved Glendale can supply to make all her dreams come true... An uplifting, inspirational and romantic read that will warm your heart. Fans of Jenny Colgan and Heidi Swain will love this. Readers can't get enough of the Glendale Hall series!: 'A lovely series full of warmth, inspiration, community spirit, friendship and love, set in the most idyllic village in the Scottish hills.' Reader Review 'This book is life-affirming, full of surprises, an absolute joy and a real pick-me-up!' Reader Review 'Victoria has a wonderful way of writing which brings the characters to life, their stories are believable, their love genuine and their pain heartbreaking... I've genuinely loved these books so much.' Reader Review 'A brilliantly written, deliciously witty and highly moving tale... sheer perfection from beginning to end!' Bookish Jottings 'I've fallen in love with this uplifting story and with the entire town of Glendale...I wish the characters were real!' ReadwithAbi 'A gorgeous feel-good story...I'm already looking forward to the next one!' Jessica Redland, author of Finding Love at Hedgehog Hollow 'Emotional, moving, funny, heartwarming - this novel has got it all. Highly recommended!' Samantha Tonge, author of The Winter We Met 'Read at any time when you need something comforting and cosy and want to escape from the world for a while.' Book Lover Worm 'I absolutely loved this book... beautifully written and a really easy, feel good read and a perfect escape.' A Girl Who Loves to Read

'Holy hell, this book was intense...it kept me on edge the whole time. I absolutely LOVED this book.' Reader Review 'Ben, I need you. Help me.' 'PLEASE HELP ME!' 'It was an accident...but there's so much blood...' In a frantic late-night phone call, Ben learns his wife, Mia, has killed a man. And she needs his help. When Ben arrives at Mia's hotel room, the scene is horrific - but over the course of the night it will get much worse. All their secrets will be uncovered, and they will discover how far they'll go to protect themselves and each other... will they kill for love? Or will they die for it? One phone call. Twelve hours to save their marriage. And their lives. Told in real-time half-hour chapters, this is a read-in-one-sitting thriller that fans of T.M. Logan and Harlan Coben will devour. Sit down and strap yourself in for the rollercoaster read of 2022. Readers are hooked on answering The Call: 'It grabs you on the first page and the tension doesn't let up. Atmospheric, twisted and utterly compelling - I couldn't put it down.' Debbie Howells, author of The Secret 'Incredibly fast-paced and well plotted, a cracking read.' Araminta Hall, author of Perfect Strangers 'An excellent book - I flew through it...A dark, chilling, twisted delight that had me hooked from the start' Susi Holliday, author of Substitute and The Last Resort 'I loved it! A very fast-paced, action-packed story with lots of craziness and suspense to keep you reading straight to the very end!' Reader Review 'Go with the flow and enjoy the rollercoaster ride...A gripping thriller that surprises, at times, by being laugh-out-loud funny.' Reader Review 'Don't start it unless you have a spare few hours...you won't want to put it down.' Reader Review 'So gripping that I couldn't have put it down even if I had wanted to...full of suspense and mystery, I loved it.' Reader Review 'This one is certainly worth a read. A fun ride through a very dark night. Recommended.' Reader Review 'A fun, high-energy read...this thriller offers you a rollercoaster of a ride.' Reader Review 'Wow... It's intense, gory and gripping, and I really enjoyed it!' Reader Review 'I really enjoyed this book, it grabbed me from the very first page.' Reader Review 'From the very first page this book draws you in. The suspense starts straight away... it kept me hooked throughout' Reader Review 'A twisty and scary read that I couldn't put down!' Reader Review 'A psych thriller, domestic suspense mash-up that is filled to the brim with lies and secrets' Reader Review 'I read The Call in one sitting. It was fast-paced and twisty and kept me intrigued right to the end.' Reader Review

The complete, practical guide to managing the business side of a restaurant

The success of a restaurant depends not only on great food and outstanding service, but also on sound financial management. Restaurant Financial Basics gives restaurant managers the financial knowledge and tools they need to understand, analyze, and report their restaurant’s finances accurately–and use that data to help run the business effectively.

Written clearly and with a minimum of jargon, this down-to-earth guide focuses on the crucial information busy managers must know–for both day-to-day operations and long-term planning. It covers the full range of crucial basic accounting principles, including cash flow, pricing, budgeting, cost control, equipment accounting, and cash and revenue control. It completely demystifies the two most important financial statements for a restaurant business: the balance sheet and the income statement. Throughout, Restaurant Financial Basics offers valuable practical tools, including:

• Manager’s Briefs that summarize critical accounting principles and practices
• Ready-to-use forms for record-keeping and accounting
• Easy checklists to help improve operations and planning
• Web site resources for fast, up-to-date access to further information

The Restaurant Basics Series provides restaurant owners and managers with expert advice and practical guidance on critical issues in restaurant operation and management. Written by leading authorities in their respective areas of expertise, these easy-to-use guides offer instant access to authoritative information on every aspect of the restaurant business and every type of restaurant–independent, chain, or franchise.

Perfect for fans of Sarah Morgan, Jessica Redland and Kate Forster. Do only fools rush in? When Myles and Darcy first met there were fireworks and ever since then it's been a rollercoaster ride, sweeping them both off their feet. Myles is determined to do things differently from his own parents, but he's hard wired to give his career on Wall Street his all. Is he capable of taking his foot off the pedal? Darcy has established herself as a fine hotelier, co-managing The Inglenook Inn in the heart of Greenwich Village. She strongly values her independence, but is it time she made room in her life for something else? Fierce ambition drew Myles and Darcy together, yet could it be the thing that drives them apart? In the meantime, close friends Cleo and Dylan are having their own troubles. Can either couple find their happy ever after despite busy lives, a crisis, and what looks like a wedding that's never going to happen? Fall in love with the city that never sleeps as love blooms in New York. *Please note this is a re-release of Wedding Bells on Madison Avenue, previously published by Helen J Rolfe* Praise for Helen Rolfe's heartwarming stories: 'Beautiful, magical and incredibly moving' The Writing Garnet 'It's a book version of a Hallmark movie' Amazon Reviewer 'A warm romantic feel-good read' Goodreads Reviewer 'The perfect festive romance' Jessica's Book Biz 'What a wonderful festive read!' Goodreads Reviewer

Perfect for fans of Sarah Morgan, Jessica Redland and Kate Forster. It's the most wonderful time of the year...but is it the time to fall in love? When Darcy returns to Manhattan, she's put in charge of the Inglenook Inn, a cosy boutique hotel in the heart of Greenwich Village. The Inn needs a boost in bookings if it's to survive, so Darcy is convinced that hosting Christmas this year is the answer. What she doesn't expect is to meet a face from the past, which can only spell trouble. Myles left England behind and took a job in New York. It's a step forwards in his career, and has the added bonus of being nowhere near his family. He's also hoping to avoid Christmas, the worst time of the year. But when his company puts him up at the Inglenook Inn and he recognises Darcy, it isn't long before they clash. As the flames on the log fire flicker and the snowflakes swirl above the New York streets, maybe this Christmas could be the one that changes everything... *Please note this is a re-release of Snowflakes and Mistletoe at the Inglenook Inn, previously published by Helen J Rolfe* Praise for Helen Rolfe's heartwarming stories: 'Beautiful, magical and incredibly moving' The Writing Garnet 'It's a book version of a Hallmark movie' Amazon Reviewer 'A warm romantic feel-good read' Goodreads Reviewer 'The perfect festive romance' Jessica's Book Biz 'What a wonderful festive read!' Goodreads Reviewer

The second edition of "Housekeeping Management" is written from a management perspective of the executive housekeeper in the lodging industry. The overarching concept of the text spotlights three major areas of expertise required for the success of lodging professionals: management of resources, administration of assets, and knowledge of technical operations.

The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book will also incorporate new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.

Indispensable for hospitality managers who need to communicate effectively with their Spanish-speaking employees, this unique book gives you the basic Spanish language skills you need at work every day. You'll quickly learn Spanish phrases, questions, and instructions that you can use immediately—in all the areas of your daily operations. This concise but comprehensive book gives you all the tools you need:

• Common dialogues in Spanish for the full range of hospitality occupations, including housekeeping, restaurant, kitchen, and engineering
• Useful phrases, including greetings, introductions, time, numbers, the calendar, and more
• Position descriptions and hotel and restaurant operating procedures in Spanish
• Interviewing vocabulary and general personnel office dialogues
• A brief overview of Spanish grammar basics and an easy-to-use pronunciation guide
• A model Spanish-language employee manual
• Handy, English-Spanish/Spanish-English hospitality dictionaries

Perfect for fans of Sarah Morgan, Jessica Redland and Kate Forster. Do only fools rush in? When Myles and Darcy first met there were fireworks and ever since then it's been a rollercoaster ride, sweeping them both off their feet. Myles is determined to do things differently from his own parents, but he's hard wired to give his career on Wall Street his all. Is he capable of taking his foot off the pedal? Darcy has established herself as a fine hotelier, co-managing The Inglenook Inn in the heart of Greenwich Village. She strongly values her independence, but is it time she made room in her life for something else? Fierce ambition drew Myles and Darcy together, yet could it be the thing that drives them apart? In the meantime, close friends Cleo and Dylan are having their own troubles. Can either couple find their happy ever after despite busy lives, a crisis, and what looks like a wedding that's never going to happen? Fall in love with the city that never sleeps as love blooms in New York. *Please note this is a re-release of Wedding Bells on Madison Avenue, previously published by Helen J Rolfe* Praise for Helen Rolfe's heartwarming stories: 'Beautiful, magical and incredibly moving' The Writing Garnet 'It's a book version of a Hallmark movie' Amazon Reviewer 'A warm romantic feel-good read' Goodreads Reviewer 'The perfect festive romance' Jessica's Book Biz 'What a wonderful festive read!' Goodreads Reviewer