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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > Hotel & catering trades

Professional Cooking (Paperback, 9th Revised edition): Wayne Gisslen Professional Cooking (Paperback, 9th Revised edition)
Wayne Gisslen
R1,721 Discovery Miles 17 210 Ships in 10 - 15 working days

This is the study guide to accompany Professional Cooking, 9e The Ninth Edition of Professional Cooking reflects the changing nature of our understanding of cooking and related fields such as food safety, nutrition, and dietary practices, as well as new thinking about how best to teach this material. What has not changed is the core material that focuses on the essentials--the comprehensive understanding of ingredients and basic cooking techniques that are the foundation of success in the kitchen, and the development of manual skills to apply this knowledge.

Foodservice Manual for Health Care Institutions 4e (Paperback, 4th Edition): R Puckett Foodservice Manual for Health Care Institutions 4e (Paperback, 4th Edition)
R Puckett
R2,860 Discovery Miles 28 600 Ships in 12 - 17 working days

The thoroughly revised and updated fourth edition of "Foodservice Manual for Health Care Institutions" offers a review of the management and operation of health care foodservice departments. This edition of the book--which has become the standard in the field of institutional and health care foodservice--contains the most current data on the successful management of daily operations and includes information on a wide range of topics such as leadership, quality control, human resource management, product selection and purchasing, environmental issues, and financial management.

This new edition also contains information on the practical operation of the foodservice department that has been greatly expanded and updated to help institutions better meet the needs of the customer and comply with the regulatory agencies' standards.

Topics covered include: Leadership and Management SkillsMarketing and Revenue-Generating ServicesQuality Management and ImprovementPlanning and Decision MakingOrganization and Time ManagementTeam BuildingEffective CommunicationHuman Resource ManagementManagement Information SystemsFinancial ManagementEnvironmental Issues and SustainabilityMicrobial, Chemical, and Physical HazardsHACCP, Food Regulations, Environmental Sanitation, and Pest ControlSafety, Security, and Emergency PreparednessMenu PlanningProduct SelectionPurchasingReceiving, Storage, and Inventory ControlFood ProductionFood Distribution and ServiceFacility DesignEquipment Selection and Maintenance

Learning objectives, summary, key terms, and discussion questions included in each chapter help reinforce important topics and concepts. Forms, charts, checklists, formulas, policies, techniques, and references provide invaluable resources for operating in the ever-changing and challenging environment of the foodservice industry.

Professional Cake Decorating 2e (Hardcover, 2nd Edition): Tm Garrett Professional Cake Decorating 2e (Hardcover, 2nd Edition)
Tm Garrett
R1,824 Discovery Miles 18 240 Ships in 12 - 17 working days

The comprehensive guide to amazing cake decoration--now fully updated

"Professional Cake Decorating" is a must-have resource for professional and aspiring cake artists, baking and pastry students, and cake decorating hobbyists, drawing on years of experience from master cake designer and IACP Award nominee Toba Garrett. This "Second Edition" has been completely revamped with gorgeous new photography and a fresh new design. The New Skills have been re-organized into a user-friendly, step-by-step format, and line art and photos throughout the book provide a visual reference for each new technique. The book begins with an introductory chapter on all the fundamentals of the cake designer's art, from covering a cake board to assembling and icing a layered cake to stacking cake tiers with pillars or columns. Subsequent chapters cover decorating techniques including Basic, Intermediate, and Advanced Piping Skills, The Art of Writing and Painting, Royal Icing Design Skills, Hand Modeling Skills, Pastillage Construction, Gumpaste Flowers, and much more. A chapter on Miniature Cakes and Decorated Cookies includes techniques for making petit fours and other small treats, while the Cake and Confectionery Gallery provides inspiration for decorators with nearly 20 full-page photos of breathtaking cakes and information on the techniques needed to complete each one. Garrett also includes recipes for cakes, fillings, icings, cookies, and more, as well as an appendix of templates to help decorators replicate the designs shown in the book.

Culinary Careers For Dummies (Paperback): M. Thomas Culinary Careers For Dummies (Paperback)
M. Thomas
R505 R400 Discovery Miles 4 000 Save R105 (21%) Ships in 12 - 17 working days

The fast and easy way to find your place in the culinary field

Ever dream of exploring an exciting career in culinary arts or cooking but don't know where to begin? "Culinary Careers For Dummies" is the perfect book for anyone who dreams of getting into the culinary profession. Whether you're a student, an up-and-coming chef looking for direction, or are simply interested in reinventing yourself and trying your hand at a new career, "Culinary Careers For Dummies" provides the essential information every culinary novice needs to enter and excel in the food service industry.

Packed with advice on selecting a culinary school and tips for using your degree to land your dream job, "Culinary Careers For Dummies" offers up-to-the-minute information on: culinary training, degrees, and certificates; the numerous career options available (chef, chef's assistant, pastry chef, food stylist, caterer, line cook, restaurant publicist/general manager, Sommelier, menu creator, food writer, consultant/investor, etc.) and the paths to get there; basic culinary concepts and methods; advice on finding a niche in the culinary world; culinary core competencies; food safety and proper food handling; real-life descriptions of what to expect on the job; and how to land a great culinary job.Expert guidance on cooking up your career plan to enter the food service industryTips and advice on what to study to get you where you're headedPacked with information on the many career options in the culinary field

"Culinary Careers For Dummies" is a one-stop reference for anyone who is interested in finding a career in this growing and lucrative field.

Managing Food Safety and Hygiene - Governance and Regulation as Risk Management (Hardcover): Bridget M. Hutter Managing Food Safety and Hygiene - Governance and Regulation as Risk Management (Hardcover)
Bridget M. Hutter
R3,193 Discovery Miles 31 930 Ships in 12 - 17 working days

Food safety and hygiene is of critical importance to us all, yet, as periodic food crises in various countries each year show, we are all dependent on others in business and public regulation to ensure that the food we consume in the retailing and hospitality sectors is safe. Bridget Hutter considers the understandings of risk and regulation held by those in business and considers the compliance pressures on managers and owners, and how these relate to understandings of risk and uncertainty. Using data from an in-depth case study of the food retail and catering sectors in the UK, the research investigates how business risk management practices are influenced by external pressures such as state regulation, consumers, insurance and the media and by pressures within business. The argument of the book is that food businesses in the UK are generally motivated to manage risk. They realize that good risk management aligns with good business practice. However, there are challenges for an industry that is highly segmented in terms of risk management capacity. The findings have implications for contemporary risk regulation in the increasingly number of countries that rely on self-regulation. Managing Food Safety and Hygiene will prove invaluable for academic researchers and students in risk regulation studies, business studies, food studies, organizational studies, social psychology, socio-legal studies, sociology, management, public administration and political science. In addition, the book will also appeal to practitioners specifically to senior policy makers, regulators and business risk managers charged with managing risk in diverse organizational settings, and across different functional jurisdictions. Contents: Preface Introduction: Setting the Scene 1. Risk Regulation and Business Part I: The Food Retail and Hospitality Industry and Risk 2. The Food Retail and Hospitality Industry in the UK: A Research Approach 3. The Food Industry and Risk: Official Data and Workplace Understandings Part II: Risk Regulation 4. State Governance of Food Safety and Food Hygiene: The Regulatory Regime and the Views of those in the Food Sector 5. Risk Regulation Beyond the State: Research Responses about Non-State Regulatory Influences 6. Business Risk Regulation: Inside the Business Organization Part III: Conclusions and Policy Implications 7. Conclusions and Policy Implications Appendix 1: Profile of Phase 2 Respondents Appendix 2: Phase 2 Questionnaires Appendix 3: Phase 3 Interview Schedule

Food Studies - A Hands-On Guide (Hardcover): Willa Zhen Food Studies - A Hands-On Guide (Hardcover)
Willa Zhen
R2,725 Discovery Miles 27 250 Ships in 12 - 17 working days

Traditional food studies textbooks tend to emphasize theoretical concepts and text-based approaches. Yet food is sensory, tactile, and experiential. Food Studies: A Hands-on Guide is the first book to provide a practical introduction to food studies. Offering a unique, innovative approach to learning and teaching, Willa Zhen presents creative hands-on activities that can easily be done in a traditional classroom - without the need for a student kitchen. Major theories and key concepts in food studies are covered in an engaging, tangible way, alongside topics such as food production, consumption, technology, identity and culture, and globalization. A fantastic resource for supporting student engagement and learning, the book features: - practical activities, such as grinding grains to learn about the importance of food technology; working with restaurant menus to understand changes in food trends, tastes, and ingredients; writing food poetry; and many more - pedagogical features such as learning objectives, discussion questions, suggested readings, and a glossary - a companion website offering lesson plans, worksheets, and links to additional resources, found here: https://onlineresources.bloomsbury.com/cw/food-studies/. This is the perfect introduction for students of food studies, anthropology of food, food geography, food hospitality, sociology of food, food history, and gastronomy.

A Guide to Modern Cookery (Paperback): Auguste Escoffier A Guide to Modern Cookery (Paperback)
Auguste Escoffier
R2,004 Discovery Miles 20 040 Ships in 12 - 17 working days

The late nineteenth and early twentieth centuries witnessed a revolution in the eating habits of European households with disposable incomes. Central to the culinary history of the period is the innovative French chef Georges Auguste Escoffier (1846-1935). His cooking methods, combined with a modern approach to managing professional kitchen staff, contributed to the development of a fashionable culture of dining out, notably at London's Savoy and Carlton hotels. Escoffier's influence was such that he was urged to publish his methods and recipes. Reissued here in its English translation of 1907, this textbook on haute cuisine was first published in French in 1903. Beginning with the fundamental elements of cooking, Escoffier gives nearly 3,000 descriptions and recipes, ranging from sauces and marinades to jams and jellies. Intended for the instruction of aspiring chefs, this monumental work remains a core text at cookery schools to this day.

Quantity Food Production, Planning, and Management (Hardcover, 3rd Edition): JB Knight Quantity Food Production, Planning, and Management (Hardcover, 3rd Edition)
JB Knight
R3,929 Discovery Miles 39 290 Ships in 12 - 17 working days

A major revision of a classic text-how to be an effective foodservice manager.

When it comes to handling the demands of the foodservice industry, there is no single approach. Quantity Food Production, Planning, and Management goes beyond the mere teaching of technical skills to address the multitude of situations and challenges facing operators today.

Now in a new edition, this classic hospitality management text continues to set the standard for planning production, executing culinary technique, and understanding food and beverage management. Chapters are logically organized, and each one discusses a separate element of successful hospitality operations management. With 80 percent of the material revised to address current trends, the Third Edition features new sections on:
* Employee productivity
* Total Quality Management
* Innovative cooking methods and trends
* Cultural diversity
* Hazard Analysis Critical Control Points (HACCP)
* Industry growth
* Career opportunities

Featuring 50 photographs and new chapter review questions, case studies, vocabulary terms, and references, Quantity Food Production, Planning, and Management, Third Edition is an indispensable resource.

The Birthday Girl - An absolutely unputdownable crime thriller (Paperback): Sarah Ward The Birthday Girl - An absolutely unputdownable crime thriller (Paperback)
Sarah Ward
R308 R222 Discovery Miles 2 220 Save R86 (28%) Ships in 9 - 15 working days

Welcome to Eldey, an island with deadly secrets.Mona is a carefree artist, staying at The Cloister to work on her illustrations. Beth is the harried mother of a toddler, on the remote Welsh island for a weekend escape with her family. Charlotte wanted a romantic getaway with her husband, not a trip with his troubled teenage stepdaughter. One of them is a serial killer who poisoned three of her friends at her eleventh birthday party. When one of the hotel guests is found dead, it becomes clear to Mallory Dawson - the night manager of the boutique island hotel and former police detective - that The Birthday Girl is among them. Three guests who fit the profile, but which of them would risk everything to kill again? An absolutely gripping Welsh crime novel, perfect for fans of Sarah Pearce and Lucy Foley.

ManageFirst - Hospitality Human Resources Management & Supervision with Answer Sheet (Paperback, 2nd edition): National... ManageFirst - Hospitality Human Resources Management & Supervision with Answer Sheet (Paperback, 2nd edition)
National Restaurant Association
R1,815 Discovery Miles 18 150 Ships in 12 - 17 working days

This text focuses on HUMAN RESOURCES MANAGEMENT & SUPERVISION topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program (R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

ManageFirst - Controlling Foodservice Costs with Answer Sheet (Paperback, 2nd edition): National Restaurant Association ManageFirst - Controlling Foodservice Costs with Answer Sheet (Paperback, 2nd edition)
National Restaurant Association
R1,808 Discovery Miles 18 080 Ships in 12 - 17 working days

This text focuses on CONTROLLING FOODSERVICE COSTS topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The text and exam are part of the ManageFirst Program (R) from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Management is a job task analysis created with the input and validation of the industry that clearly indicates what a restaurant management professional must know in order to effectively and efficiently run a safe and profitable operation. The ManageFirst Program training program is based on a set of competencies defined by the restaurant, hospitality and foodservice industry as those needed for success. This competency-based program features 10 topics each with a textbook, online exam prep for students, instructor resources, a certification exam, certificate, and credential. The online exam prep for students is available with each textbook and includes helpful learning modules on test-taking strategies, practice tests for every chapter, a comprehensive cumulative practice test, and more! This textbook includes an exam answer sheet to be used with the paper-and-pencil version of the ManageFirst certification exam.

Essential Microbiology and Hygiene for Food Professionals (Paperback, New): Sibel Roller Essential Microbiology and Hygiene for Food Professionals (Paperback, New)
Sibel Roller
R1,478 Discovery Miles 14 780 Ships in 12 - 17 working days

Essential Microbiology and Hygiene for Food Professionals is an accessible and practical introduction, providing the basic science relating to microorganisms in food. Assuming no prior knowledge of microbiology, chapters take a fresh and modern approach in helping you to appreciate the importance of microbiology and hygiene in assuring food safety and quality, and demonstrate the application of key principles relating to the presence, detection and control of microorganisms in foods. *Accessible and practical introduction to food microbiology and food hygiene *Assumes no prior knowledge of microbiology *Highly illustrated including colour photographs, charts, diagrams and cartoons to aid learning and retention *Student-focused with quizzes and exercises throughout, summary boxes, vignettes and a glossary of technical terms *Weblinks to further information on the Internet Written in a user-friendly style, this book is an invaluable text for all those studying microbiology and hygiene on courses in the food professions, including food science, food technology, culinary arts, catering and hospitality, nutrition, dietetics, environmental health and public health.

Dreams Come True at Glendale Hall - A romantic, uplifting and feelgood read (Paperback): Victoria Walters Dreams Come True at Glendale Hall - A romantic, uplifting and feelgood read (Paperback)
Victoria Walters
R273 R195 Discovery Miles 1 950 Save R78 (29%) Ships in 9 - 15 working days

Lorna is following her dreams. But can she follow her heart?Lorna Ferguson has dreamt of opening her own bed and breakfast in the village of Glendale for as long as she'd pictured falling in love. While her love life remains frankly hopeless, Lorna is determined to secure Dove House - the home she imagined living in as a child - to start this new venture with her family. Along with brother Adam, Lorna starts restoring the house to its Art Deco glory, but faced with a whole host of renovation problems and their money fast running out, they worry that Dove House will never be ready to open in the New Year. When a mystery man turns up, needing to fulfil a promise he made to his dying father and find the object he left at Dove House many years ago, Lorna's heart goes out to him. But what they find there is going to change both of their lives forever. Facing problems at every turn, and distracted by her heart, Lorna is going to need all the magic that her beloved Glendale can supply to make all her dreams come true... An uplifting, inspirational and romantic read that will warm your heart. Fans of Jenny Colgan and Heidi Swain will love this. Readers can't get enough of the Glendale Hall series!: 'A lovely series full of warmth, inspiration, community spirit, friendship and love, set in the most idyllic village in the Scottish hills.' Reader Review 'This book is life-affirming, full of surprises, an absolute joy and a real pick-me-up!' Reader Review 'Victoria has a wonderful way of writing which brings the characters to life, their stories are believable, their love genuine and their pain heartbreaking... I've genuinely loved these books so much.' Reader Review 'A brilliantly written, deliciously witty and highly moving tale... sheer perfection from beginning to end!' Bookish Jottings 'I've fallen in love with this uplifting story and with the entire town of Glendale...I wish the characters were real!' ReadwithAbi 'A gorgeous feel-good story...I'm already looking forward to the next one!' Jessica Redland, author of Finding Love at Hedgehog Hollow 'Emotional, moving, funny, heartwarming - this novel has got it all. Highly recommended!' Samantha Tonge, author of The Winter We Met 'Read at any time when you need something comforting and cosy and want to escape from the world for a while.' Book Lover Worm 'I absolutely loved this book... beautifully written and a really easy, feel good read and a perfect escape.' A Girl Who Loves to Read

The Bar and Beverage Book, 5e (Hardcover, 5th Edition): C Katsigris The Bar and Beverage Book, 5e (Hardcover, 5th Edition)
C Katsigris
R3,157 Discovery Miles 31 570 Ships in 12 - 17 working days

"The Bar and Beverage Book" explains how to manage the beverage option of a restaurant, bar, hotel, country club--any place that serves beverages to customers. It provides readers with the history of the beverage industry and appreciation of wine, beer, and spirits; information on equipping, staffing, managing, and marketing a bar; and the purchase and mixology of beverages. New topics in this edition include changes to regulations regarding the service of alcohol, updated sanitation guidelines, updates to labor laws and the employment of staff, and how to make your operation more profitable. New trends in spirits, wine, and beer are also covered.

Serving People with Food Allergies - Kitchen Management and Menu Creation (Paperback): Joel J. Schaefer Serving People with Food Allergies - Kitchen Management and Menu Creation (Paperback)
Joel J. Schaefer
R1,895 Discovery Miles 18 950 Ships in 12 - 17 working days

An increasing number of people have food allergies or require special diets, and they are dining out more often. As a food service professional, how do you accommodate the needs of these customers? Serving People with Food Allergies: Kitchen Management and Menu Creation brings together a vast store of knowledge and practical advice for people working in the food service industry. This handy reference contains tools for cooks, managers, and chefs to help them create and modify recipes that meet the needs of people afflicted with multiple food allergies. It discusses the special dietary needs of those with autism, celiac disease, diabetes, lactose intolerance, and phenylketonuria (PKU), as well as diets for people who are vegetarian or vegan. The former manager of Product Development and Special Diets for Walt Disney World (R) Resort and an experienced trainer, the author goes through step-by-step processes for the kitchen and front of the house. Reviewing the main foods that cause allergic reactions-eggs, milk, peanuts and tree nuts, fish and shellfish, soy, wheat, and corn-he explains how to identify the ingredients, by-products, and derivatives in food labels. The author provides information on specialty products to enhance menu offerings and reduce liability issues. He also offers ideas on reviewing kitchen procedures to identify ways to prevent cross-contact and cross-contamination of food. Written for large food service corporations and hotel and restaurant chains to use when training their staff, this book contains information on cooking for and serving those with food allergies and special dietary needs. Using basic terminology, this book is suitable for home cooks as well. Videos of the author working in the kitchen can be found on his Youtube channel. He also maintains a website at

Culinary Creation - An Introduction to Foodservice and World Cuisine (Paperback): James Morgan Culinary Creation - An Introduction to Foodservice and World Cuisine (Paperback)
James Morgan
R1,064 Discovery Miles 10 640 Ships in 12 - 17 working days

The book seeks not to present a detailed history and discussion, but instead is intended to provide the student with an appreciation of the idea that all cuisines of the world have something unique to offer to a menu. The author strongly believes that foods of other nations (and even other areas of the United States) are too often given short shrift by culture-bound students and chefs, and that every attempt should be made to open their minds to the unlimited possibilities available. The word foodism is introduced to refer to biases against foods outside your culture.

Patisserie (Paperback, 2nd edition): Leonard J Hanneman Patisserie (Paperback, 2nd edition)
Leonard J Hanneman
R1,498 Discovery Miles 14 980 Ships in 12 - 17 working days

This classic book, widely known and used by patissiers is a professional text on the art of patisserie. In the twenty years that Patisserie has been published there have been great changes in almost every aspect of this art, and the author has thoroughly updated this new edition to take account of these.Updated in paperback format the revised edition of this classic text is now even more affordable, practical and enjoyable. Complete with the original, beautiful seventy-three colour photographs, each shows clearly how the finished product should be presented, and a wide range of diagrams demonstrate the more complex processes.New dishes have been added, for example, pavlova, sticky toffee pudding, blinis, pasta dough, frangipan apple, cheesecake, and sugar balls, while some of the existing ones have been amended or replaced. Additional information on fruits, and on using eggs or egg substitutes in patisserie have been included. Of special interest are the chapters on equipment, commodities, and hygiene, which include the provisions of the Food Hygiene (Amended) Regulations 1990, as far as they affect the patisserie section of the catering industry.

Leadership Lessons From a Chef - Finding Time to Be Great (Paperback): C. Carroll Leadership Lessons From a Chef - Finding Time to Be Great (Paperback)
C. Carroll
R1,028 Discovery Miles 10 280 Ships in 10 - 15 working days

"Chef Charles Carroll has answered our prayers and delivered a book, a bible, a life's journal shared by a real chef in today's modern kitchen."
?Chef John Folse, CEC, AAC
"From time to time, I buy motivational books for my managing partners and chefs, and this book is my all-time favorite gift. What Chef Carroll has to say is the real thing."
?Johnny Carrabba, founder, Carrabba's Restaurant
A unique guide to leadership in the culinary arena, by a chef for chefs
"Leadership Lessons from a Chef" is about creating excellence in the professional kitchen. Here the difference between good and great comes down to the details, and attention to these details comes from the right attitude reaching across all staff. A good culinary manager, according to author and award-winning Certified Executive Chef Charles Carroll, skillfully cultivates this attitude for success, and so leads the way toward kitchen excellence.

Using stories and examples drawn from his many years' experience, Chef Carroll gives you a leader's tour through the working kitchen. Offering proven wisdom in plainspoken terms instead of abstract management theories, the practical tools and ideas found in this groundbreaking book can be used immediately to motivate and develop an effective team environment among kitchen staffs.
Leadership Lessons from a Chef features:

  • Chef Carroll's formula for managing kitchen staffs?SEF: Scheduling, Empowering, and Follow up?and how the formula works in practice
  • Take-away boxes that reinforce key points
  • Chapters that progress logically, helping you evaluate and refine your goals, develop a mission and principles, and implement these in a motivational and positive way
  • Helpful forms for both greater efficiency and esprit de corps
  • Inspiring quotations, as well as life and work tips from Chef CarrollWhether you're a student just starting your culinary education, or an executive chef seeking to take your operation to a whole new level of excellence, "Leadership Lessons from a Chef" is an indispensable resource for all stages of your culinary career.
Fast Food, Fast Track - Immigrants, Big Business, And The American Dream (Paperback): Jennifer Talwar Fast Food, Fast Track - Immigrants, Big Business, And The American Dream (Paperback)
Jennifer Talwar
R1,523 Discovery Miles 15 230 Ships in 12 - 17 working days

Praise for Fast Food, Fast Track "A fine ethnography with both theoretical and advocative significance, representing the best qualitative sociology." - Choice "Explores the intimate realities and behind-the-scenes exchanges of a multiethnic work force serving the typical American meal. Through a lively narrative and insightful stories, Jennifer Parker Talwar gives a full sense of what it's like to live in both a global economy and a local culture." -Sharon Zukin, author of The Cultures of Cities No longer just pocket money for American teens, wages paid by multinational fast-food chains are going to a new generation of order-takers, burger-flippers, and basket-fryers-newly arrived immigrants hailing from China, the Caribbean, Latin America, and India, a colorful sea of faces has taken its place behind one of the most ubiquitous American business institutions-the fast-food counter. They have become a vital link between the growing service sector in our cities' ethnic enclaves and the multi-billion dollar global fast-food industry. For four years, sociologist Jennifer Parker Talwar went behind the counter herself and listened to immigrant fast-food workers in New York City's ethnic communities. They talked about balancing their low-paying jobs and monotonous daily reality with keeping the faith that these very jobs could be the first step on the path to the American Dream. In this original and compelling work of ethnography, Talwar shows that contrary to those arguing that the fast-food industry only represents an increasing homogenization of the American workforce, fast-food chains in immigrant communities must and do adapt to their surroundings.

Kitchenwise - Essential Food Science for Home Cooks (Hardcover): Shirley O. Corriher Kitchenwise - Essential Food Science for Home Cooks (Hardcover)
Shirley O. Corriher
R640 R536 Discovery Miles 5 360 Save R104 (16%) Ships in 10 - 15 working days
Remarkable Service, Third Edition (Paperback, 3rd Edition): Cia Remarkable Service, Third Edition (Paperback, 3rd Edition)
Cia
R987 Discovery Miles 9 870 Ships in 12 - 17 working days

Transforming service into extraordinary guest experiences with repeat business the reward For the past decade, Remarkable Service has been the most comprehensive guide to standard-setting restaurant service techniques and principles. This all-new edition features a completely reorganized, updated look at table service and foodservice management, from setting up a dining room and taking guests' orders to executing wine service and handling customer complaints. With straightforward advice from The Culinary Institute of America's expert table service and foodservice management faculty, Remarkable Service, Third Edition offers new "Scripts for Service Scenarios" throughout to help servers practice such real-world scenarios as recommending a dish, taking reservations, and dealing with special requests. This book also addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, and front-door hospitality to money handling, styles of modern table service, and the relationship between the front and back of the house. * Foreword by restaurateur Danny Meyer, whose restaurants are legendary for their world-class service * Respected industry-wide as a contemporary reference guide and refresher for foodservice professionals

Hospitality Sales and Promotion - Strategies for Success (Paperback): Derek Taylor Hospitality Sales and Promotion - Strategies for Success (Paperback)
Derek Taylor
R1,314 Discovery Miles 13 140 Ships in 12 - 17 working days

'Hospitality Sales and Promotion' is the essential guide for every manager in the hospitality industry wanting to achieve maximum profits from their sales promotions. Practical and down-to-earth, this guide discovers: * who is your customer? market segments and groups * how can you reach them effectively? the secrets of successful public relations * new and traditional technologies; from direct mail to using the Internet to maximum advantage. Derek Taylor has a wealth of experience in the hospitality industry and has worked with and advised numerous international corporate hospitality companies. Concrete and relevant case studies and examples from his experience are used to illustrate throughout the guide, from companies such as: Whitbread, Hilton International, Pizza Express and Stakis.

The Business of Hotels (Paperback, 4th edition): Hadyn Ingram The Business of Hotels (Paperback, 4th edition)
Hadyn Ingram
R1,353 Discovery Miles 13 530 Ships in 12 - 17 working days

The fully revised edition of this well-known text by an experienced author, consultant and educator follows the structure and approach which has proved so successful since its first publication in 1980. The book examines the hotel as a businessproviding commercial hospitality. It focuses on markets, money and people, and uses examples from hotel operations throughout the world. This new edition is the outcome of a thorough revision of an established text. The new material includes a comprehensive profile of the hotel business in the 1990's and includes data, quotes and extracts from a wide range of authoritative industry sources.

Marketing Communications in Tourism and Hospitality - Concepts, Strategies and Cases (Hardcover): Scott Mccabe Marketing Communications in Tourism and Hospitality - Concepts, Strategies and Cases (Hardcover)
Scott Mccabe
R5,433 Discovery Miles 54 330 Ships in 12 - 17 working days

The rapidly changing context of the modern tourism and hospitality industry, responding to the needs of increasingly demanding consumers, coupled with the fragmenting nature of the marketing and media environment has led to an increased emphasis on communications strategies. How can marketing communication strategies meet the changing and challenging demands of modern consumers, and maintain a company's competitive edge. Marketing Communications in Tourism and Hospitality: concepts, strategies and cases discusses this vital discipline specifically for the tourism and hospitality industry. Using contemporary case studies such as South African Tourism, Travelocity and Virgin Trains, it explains and critiques the practice and theory in relation to this industry. Combining a critical theoretical overview with a practical guide to techniques and skills, it illustrates the role that communications play in the delivery and representation of hospitality and tourism services, whilst developing practical skills needed to understand, interpret and implement communications strategies within a management context. This systematic and cohesive text is essential reading for hospitality management students, and an invaluable resource for marketing practitioners in this growing area.

Professional Server, The - A Training Manual (Paperback, 3rd edition): Edward Sanders, Marcella Giannasio Professional Server, The - A Training Manual (Paperback, 3rd edition)
Edward Sanders, Marcella Giannasio
R3,290 Discovery Miles 32 900 Ships in 12 - 17 working days

Complete coverage of all aspects of dining room service, with real-life examples and updated information on technology in the industry. In The Professional Server, students get an introduction to the many aspects of being a professional server, and experienced servers get an excellent reference to consult for various techniques and service situations they face in their day-to-day work. This popular resource features easy-to-read, self-contained chapters, which flow in a logical sequence and allow flexibility in teaching and learning. Coverage includes areas such as professional appearance, guest communication, table settings, food, wine, and beverage service, and current technologies. Restaurant Reality stories and step-by-step photographs give students an insider's look into what makes an effective server.

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