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Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > Hotel & catering trades

Practical Cookery for the Level 3 Advanced Technical Diploma in Professional Cookery (Paperback): David Foskett, Neil... Practical Cookery for the Level 3 Advanced Technical Diploma in Professional Cookery (Paperback)
David Foskett, Neil Rippington, Steve Thorpe, Patricia Paskins
R1,369 Discovery Miles 13 690 Ships in 10 - 15 working days

Master culinary skills and prepare for assessment with the book which professional chefs have relied on for over 50 years to match the qualification and support their training and careers. With 460 recipes covering both classic dishes and the latest methods used in real, Michelin-starred kitchens, this book is structured exactly around the units and requirements of the Level 3 Advanced Technical Diploma in Professional Cookery to make perfecting culinary techniques, meeting the qualification requirements and preparing for assessments easier than ever before. This edition is published in partnership with City & Guilds, further enhancing the book's reputation as the gold standard in the Hospitality and Catering industry. - Break down key techniques with 50 step-by-step photo sequences - Hone your presentation skills with photos of each recipe - Test your understanding with questions at the end of each unit - Prepare for assignments, written tests and synoptic assessments with the new assessment section - Access professional demonstration videos with links throughout the book

Hotel Convention Sales, Services and Operations (Hardcover): Pat Golden-Romero Hotel Convention Sales, Services and Operations (Hardcover)
Pat Golden-Romero
R5,640 Discovery Miles 56 400 Ships in 10 - 15 working days

This text provides a comprehensive look at the fast growing meetings and convention market segment. A usefulhow- to guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility. In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includesIndustry Insiders planning tips and case studies direct from professionals in Convention Services departments.

Atlas of Travel and Tourism Development (Hardcover): Myra Shackley Atlas of Travel and Tourism Development (Hardcover)
Myra Shackley
R4,212 Discovery Miles 42 120 Ships in 10 - 15 working days

From travel in the ancient and classical world to the growth of underwater tourism in the Great Barrier Reef and the influence of the Gulf War on regional tourism, the Atlas of Travel and Tourism Development is a new departure from conventional texts, providing a unique overview of the growth of the tourism industry. Divided into three sections, the text looks first at the past, examining the influence of global geography on travel patterns, and provides an overview of the history of travel and tourism. It then moves onto the present, using a regional framework to demonstrate how the physical and historical geography of each area is related to tourism development. The final section provides a forecast of future trends for the next two decades.

Culinary Taste - Consumer Behaviour in the International Restaurant Sector (Hardcover): Prue Leith, Donald Sloan Culinary Taste - Consumer Behaviour in the International Restaurant Sector (Hardcover)
Prue Leith, Donald Sloan
R4,212 Discovery Miles 42 120 Ships in 10 - 15 working days

Culinary Taste: Consumer Behaviour in the International Restaurant Sector looks at the factors that influence our culinary tastes and dining behaviour, illustrating how they can translate into successful business in industry. With a foreword from Prue Leith, restaurateur, author, teacher, and prolific cookery writer and novelist, and a list of well-known and respected international contributors from the UK, France, Australia and Hong Kong, this text discusses the issues involved from a multitude of angles.

The King Arthur Baking School - Lessons and Recipes for Every Baker (Hardcover): King Arthur Baking Company The King Arthur Baking School - Lessons and Recipes for Every Baker (Hardcover)
King Arthur Baking Company
R1,150 R996 Discovery Miles 9 960 Save R154 (13%) Ships in 18 - 22 working days

A Food & Wine Best Cookbook of 2022 Baking is a craft, one that has been celebrated by King Arthur Baking Company for more than two centuries. Their Baking School, an essential part of the King Arthur community, is now a book to cherish. It reflects a curriculum that has been honed and refined over the years, with instructors who are experts not just at baking, but at teaching baking. The recipes, notes, instructive photographs, and thoughtfully organized chapters here reflect this depth of experience. From Yeast Breads to Sourdough, Laminated Pastries to Pies and Tarts, Cookies to Cake, readers gain confidence as they play in the kitchen and build new skills. King Arthur's unique approach is friendly and accessible to all levels, focusing on the "how" and "why." So much of the magic of baking is understanding how the ingredients interact, trusting when bread dough is proofed, appreciating how buttercream comes together. Welcome to Baking School!

Franchising Hospitality Services (Hardcover): Conrad Lashley, Alison Morrison Franchising Hospitality Services (Hardcover)
Conrad Lashley, Alison Morrison
R4,224 Discovery Miles 42 240 Ships in 10 - 15 working days

'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.

Welcome to Culinary School - A Culinary Student Survival Guide (Paperback, 2nd edition): Daniel Traster Welcome to Culinary School - A Culinary Student Survival Guide (Paperback, 2nd edition)
Daniel Traster
R1,967 Discovery Miles 19 670 Ships in 10 - 15 working days

Welcome to Culinary School: A Culinary Student Survival Guide is a must-read for every student in a professional culinary school or college-level culinary program. Welcome to Culinary School: A Culinary Student Survival Guide, 2/e delivers exactly what students need to know to thrive in culinary school and succeed in the culinary industry. More than a book on culinary jobs and certification requirements, it outlines a realistic blueprint of how to get more out of school, enhance one's credentials, and find a rewarding position within the field. A motivational tone and all new interviews help readers relate to the material and get the most up-to-date industry insight. Enhanced Suggested Tasks encourage readers to develop study skills, credentials, and strategies that will yield the ultimate goal-success in the culinary field. New content in the Second Edition includes: culinary environmental stewardship, using the internet for research, self-promotion through social media, portfolio creation and usage, updated culinary certification requirements, the impact of changing technology, and additional career paths. New PowerPoints help instructors lead their classes more easily. A must-read for every student in culinary school or a college-level culinary program, Welcome to Culinary School helps students succeed in and out of the classroom.

Foodservice Management: Principles and Practices, Global Edition (Paperback, 13th edition): June Payne-Palacio, Monica Theis Foodservice Management: Principles and Practices, Global Edition (Paperback, 13th edition)
June Payne-Palacio, Monica Theis
R2,199 Discovery Miles 21 990 Ships in 10 - 15 working days

For courses in foodservice management or administration; hospitality management; quantity food production and/or purchasing; foodservice accounting/financial management; menu planning; foodservice marketing/merchandising, or related topics.

Authored by leading industry experts with years of teaching experience, the Thirteenth Edition of Foodservice Management: Principles and Practices offers a comprehensive, current, and practical overview of foodservice operations and business principles. Covering topics like food safety, human resources, finance, equipment, design, marketing, and filled with real-life case studies, this text gives college students a deep understanding of the issues they will face in any type of foodservice operation. Rich with graphics and photos, its visually appealing design is organized for maximum student engagement and understanding.

This edition has been updated to reflect new trends in sustainability and food safety issues.

Serving People with Food Allergies - Kitchen Management and Menu Creation (Paperback): Joel J. Schaefer Serving People with Food Allergies - Kitchen Management and Menu Creation (Paperback)
Joel J. Schaefer
R1,938 Discovery Miles 19 380 Ships in 10 - 15 working days

An increasing number of people have food allergies or require special diets, and they are dining out more often. As a food service professional, how do you accommodate the needs of these customers? Serving People with Food Allergies: Kitchen Management and Menu Creation brings together a vast store of knowledge and practical advice for people working in the food service industry. This handy reference contains tools for cooks, managers, and chefs to help them create and modify recipes that meet the needs of people afflicted with multiple food allergies. It discusses the special dietary needs of those with autism, celiac disease, diabetes, lactose intolerance, and phenylketonuria (PKU), as well as diets for people who are vegetarian or vegan. The former manager of Product Development and Special Diets for Walt Disney World (R) Resort and an experienced trainer, the author goes through step-by-step processes for the kitchen and front of the house. Reviewing the main foods that cause allergic reactions-eggs, milk, peanuts and tree nuts, fish and shellfish, soy, wheat, and corn-he explains how to identify the ingredients, by-products, and derivatives in food labels. The author provides information on specialty products to enhance menu offerings and reduce liability issues. He also offers ideas on reviewing kitchen procedures to identify ways to prevent cross-contact and cross-contamination of food. Written for large food service corporations and hotel and restaurant chains to use when training their staff, this book contains information on cooking for and serving those with food allergies and special dietary needs. Using basic terminology, this book is suitable for home cooks as well. Videos of the author working in the kitchen can be found on his Youtube channel. He also maintains a website at

Food and Beverage Service (Hardcover): B.H. Axler Food and Beverage Service (Hardcover)
B.H. Axler
R3,087 Discovery Miles 30 870 Ships in 10 - 15 working days

"Required reading for every waiter, waitress, or maitre d’hotel … clearly written, and easy to follow …" —Manfred F. Ketterer Hospitality Management Instructor The Culinary Institute of America Wiley Professional Restaurateur Guides Food and Beverage Service Customer service is the key to a restaurants success and the most important factor in establishing your reputation. The first in a series of service guides, Food and Beverage Service offers essential information on all aspects of food and beverage service for restaurant managers, owners, and personnel. Written by two of today’s top experts, the guide explains:

  • The responsibilities and procedures of typical positions—captains, servers, and bussers
  • The basics of food and beverage service—how to set the table, explain the menu, sell specials, take an order and pass it to the kitchen/bar, and more
  • A wide range of professional serving techniques and service styles—including American, French, Russian, butler, and cafeteria
The Working Garde Manger (Paperback): Al Meyer The Working Garde Manger (Paperback)
Al Meyer
R2,253 Discovery Miles 22 530 Ships in 10 - 15 working days

A creative artist essential to country clubs, resort hotels, convention centers, and cruise ships, the Garde Manger (GM) is responsible for presenting sumptuous dishes to guests who expect tasty foods displayed in a visually appealing manner. In addition to artistic and culinary ability, the GM must be a well-organized professional, a departmental leader, and an inspirational trainer of kitchen staff. The job requires the ability to multitask and respond quickly to emergencies. The Working Garde Manger is designed to help students in culinary arts programs cultivate techniques learned in the GM course, enabling them to continue refining their skills as they progress through their careers.

Filled with classroom-tested instructions and recipes, this volume walks students through the rigors of preparing all types of dishes within the GM bailiwick. After an introduction to each item, clear, concise recipes follow. Among the food items covered, the book presents focused chapters on hors d oeuvres, soups, salsas, salads, charcuterie, pate, mousse, and seasonings. It instructs students on all forms of food preparation, including poaching, sauteing, grilling, baking, braising, and roasting. Chef s Notes are sprinkled throughout the text, offering additional tips from the author s lengthy experience in the restaurant industry.

The rewarding career of Garde Manger is challenging and it takes years to master the abilities necessary to acquire expertise. This volume will not only help students refine their skills in class, but will also follow them to the kitchen as a professional reference.

More information is available on the author's website at http: //chefalmeyer.com/.

Visit YouTube to see Chef Meyer's techniques and recipes:

Turkey Breast Butchery

Turkey Breast Truss with Brine, Mirepoix, Bay Leaf, Herb & Lemon

Turkey Bone & Tendon Removal with Sauteed Shallots, Garlic, Tarragon & Seasoning

Butternut Squash with Dates Charred Ginger & Rosemary

Pig Butchery

Pig Butchery"

Professional Kitchen Manager, The (Paperback): David Hayes, Allisha Miller, Jack Ninemeier Professional Kitchen Manager, The (Paperback)
David Hayes, Allisha Miller, Jack Ninemeier
R4,110 Discovery Miles 41 100 Ships in 10 - 15 working days

Focusing on back-of-house management, ""Professional Kitchen Management ""addresses topics such as supervision, menu planning, development and use of standard recipes, purchasing, and cost control. Students will learn how to evaluate menus, manage inventory, train personnel and deliver food services on a budget. An innovative format pairs concepts presented in each chapter with cleverly animated and highly interactive Kitchen Management Simulations (KMS) lessons to provide hands-on training that is fun for students and time freeing for instructors. Reader-friendly features explain why concepts are important to daily operations and identify the skills needed to manage a high-quantity food production kitchen.

Making Dough - The 12 Secret Ingredients of Krispy Kreme's Sweet Success (Hardcover): Kirk Kazanjian, Amy Joyner Making Dough - The 12 Secret Ingredients of Krispy Kreme's Sweet Success (Hardcover)
Kirk Kazanjian, Amy Joyner; Foreword by Dick Clark
R748 R663 Discovery Miles 6 630 Save R85 (11%) Ships in 18 - 22 working days

Praise for Making Dough

"I was enchanted, intrigued, and fascinated by every page of this book. Kirk Kazanjian, Amy Joyner, and Dick Clark (yes, that Dick Clark) have done a masterful job of storytelling in Making Dough. The book is inspirational, enlightening, and just plain great reading. In fact, it's great reading with sprinkles on it. What a yummy book!"
-Jay Conrad Levinson
Bestselling Author, Guerrilla Marketing series of books

"Krispy Kreme's success goes well beyond being a retail phenomenon. This book will show you what went on behind the scenes to build the company. Along the way, it will teach you how you can take a product that is seemingly counter-culture and turn it into an addictive brand."
-Phil Lempert
Author, Being the Shopper and Today show food trends editor

"Words can't do justice to Krispy Kreme doughnuts-just eat one! But as a fan of the product, it's interesting to read this business success story."
-Vince Gill
Singer/Songwriter

"You know what? You have absolutely no chance of starting the next Krispy Kreme! But, the lessons they learned and the insight they used to build their once-in-a-lifetime success are useful, practical, and powerful tactics that any business can benefit from."
-Seth Godin
Author, Purple Cow

"Take heart. You don't need a massive organization and a massive advertising budget to build a powerful brand. This interesting book by Kirk Kazanjian and Amy Joyner tells how Krispy Kreme did it on a shoestring."
-Al Ries
Coauthor, The Fall of Advertising and the Rise of PR

"I think it's safe to say that just about every company would love to know the secret ingredients of Krispy Kreme's sweetsuccess. After all, it doesn't advertise, it is a revered member of the community, and it keeps growing like crazy. What an extraordinary business! Without doubt, you should pay attention to what Krispy Kreme is doing, especially if you want to prosper in today's competitive world."
-From the Foreword by Dick Clark
Producer, Entertainer, and Krispy Kreme Franchisee

Atlas of Travel and Tourism Development (Paperback): Myra Shackley Atlas of Travel and Tourism Development (Paperback)
Myra Shackley
R1,858 Discovery Miles 18 580 Ships in 10 - 15 working days

From travel in the ancient and classical world to the growth of underwater tourism in the Great Barrier Reef and the influence of the Gulf War on regional tourism, the Atlas of Travel and Tourism Development is a new departure from conventional texts, providing a unique overview of the growth of the tourism industry.Divided into three sections, the text looks first at the past, examining the influence of global geography on travel patterns, and provides an overview of the history of travel and tourism. It then moves onto the present, using a regional framework to demonstrate how the physical and historical geography of each area is related to tourism development. The final section provides a forecast of future trends for the next two decades.

The Growth Strategies of Hotel Chains - Best Business Practices by Leading Companies (Hardcover): Kaye Sung Chon The Growth Strategies of Hotel Chains - Best Business Practices by Leading Companies (Hardcover)
Kaye Sung Chon
R5,484 Discovery Miles 54 840 Ships in 10 - 15 working days

How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the worldand what strategies will they use to continue their growth? This first-of-its-kind textbook presents a balanced overview of the theory and practice of hotel chains' growth strategies. It explains in-depth how and why the largest worldwide hotel chains achieved dominant international status and shows how to forecast future developments. Authentic international examples in every chapter bring theoretical concepts into sharp focus. The Growth Strategies of Hotel Chains: Best Practices by Leading Companies is comprised of thirteen chapters, each divided into two parts. The first part sets forth the theory behind an important aspect of growth strategy. The second part of each chapter brings these theoretical arguments to life with specific case examples. For example, in the chapter on franchising, the ten largest hotel franchise businesses in the world are discussed in detailincluding their actual fees and how they function, with helpful commentary on each. This format, designed with educators' needs in mind, is consistent throughout the text. Charts, tables, and figures make complex information easy to access and understand. The Growth Strategies of Hotel Chains: Best Practices by Leading Companies examines: the question of diversification vs. specialization vertical, horizontal, and diagonal integration acquisitions, mergers, and strategic alliances franchise contracts, management contracts, leaseholds, and ownership branding and globalization why European chains usually expand via property acquisitions and rentals while most American chains prefer management contracts and franchising Packed with information yet written in language that students and hospitality executives can understand, this unique, comprehensive textbook deserves a place in every teaching/training/professional library.

The Growth Strategies of Hotel Chains - Best Business Practices by Leading Companies (Paperback): Kaye Sung Chon The Growth Strategies of Hotel Chains - Best Business Practices by Leading Companies (Paperback)
Kaye Sung Chon
R2,029 Discovery Miles 20 290 Ships in 10 - 15 working days

How did Accor, Cendant, Choice Hotels International, Marriott, and Hilton become the largest hotel chains in the worldand what strategies will they use to continue their growth? This first-of-its-kind textbook presents a balanced overview of the theory and practice of hotel chains' growth strategies. It explains in-depth how and why the largest worldwide hotel chains achieved dominant international status and shows how to forecast future developments. Authentic international examples in every chapter bring theoretical concepts into sharp focus. The Growth Strategies of Hotel Chains: Best Practices by Leading Companies is comprised of thirteen chapters, each divided into two parts. The first part sets forth the theory behind an important aspect of growth strategy. The second part of each chapter brings these theoretical arguments to life with specific case examples. For example, in the chapter on franchising, the ten largest hotel franchise businesses in the world are discussed in detailincluding their actual fees and how they function, with helpful commentary on each. This format, designed with educators' needs in mind, is consistent throughout the text. Charts, tables, and figures make complex information easy to access and understand. The Growth Strategies of Hotel Chains: Best Practices by Leading Companies examines: the question of diversification vs. specialization vertical, horizontal, and diagonal integration acquisitions, mergers, and strategic alliances franchise contracts, management contracts, leaseholds, and ownership branding and globalization why European chains usually expand via property acquisitions and rentals while most American chains prefer management contracts and franchising Packed with information yet written in language that students and hospitality executives can understand, this unique, comprehensive textbook deserves a place in every teaching/training/professional library.

Recipes And Stories From Cook House (Hardcover): Anna Hedworth Recipes And Stories From Cook House (Hardcover)
Anna Hedworth 1
R755 R661 Discovery Miles 6 610 Save R94 (12%) Ships in 9 - 17 working days

How to leave your job and open a restaurant even if you're not sure how.

Have you ever dreamed of quitting your job and starting a business of your own, cooking delicious food to make people smile? Anna Hedworth did. She opened Cook House: an award-winning restaurant housed in two shipping containers.

Self-taught chef and proprietor Anna tells the story of how she plucked up the courage to realise her dream – from designing a restaurant, to menu planning, growing her own produce, foraging locally and cooking every day.

Cook House is a book filled with more than 100 delicious recipes as well as a story to inspire the millions of others who dream of jumping ship.

'Anna is as impressive in her storytelling as with her food' JEREMY LEE.

'Inspiration on every page ... This book makes you want to down tools and get cooking' JULIE JONES.

'Anna's enthusiasm bursts from the pages ... Cook House made me laugh out loud and hungry. It's brilliant' JAMES WHETLOR.

How Baking Works - Exploring the Fundamentals of Baking Science, 3e (Paperback, 3rd Edition): Pi Figoni How Baking Works - Exploring the Fundamentals of Baking Science, 3e (Paperback, 3rd Edition)
Pi Figoni
R1,260 Discovery Miles 12 600 Ships in 9 - 17 working days

An up-to-date, comprehensive guide to understanding and applying food science to the bakeshop

The essence of baking is chemistry, and anyone who wants to be a master pastry chef must understand the principles and science that make baking work. This book explains the whys and hows of every chemical reaction, essential ingredient, and technique, revealing the complex mysteries of bread loaves, pastries, and everything in between. Among other additions, "How Baking Works, Third Edition" includes an all-new chapter on baking for health and wellness, with detailed information on using whole grains, allergy-free baking, and reducing salt, sugar, and fat in a variety of baked goods. This detailed and informative guide features: An introduction to the major ingredient groups, including sweeteners, fats, milk, and leavening agents, and how each affects finished baked goodsPractical exercises and experiments that vividly illustrate how different ingredients functionPhotographs and illustrations that show the science of baking at workEnd-of-chapter discussion and review questions that reinforce key concepts and test learning

For both practicing and future bakers and pastry chefs, "How Baking Works, Third Edition" offers an unrivaled hands-on learning experience.

Franchising Hospitality Services (Paperback): Conrad Lashley, Alison Morrison Franchising Hospitality Services (Paperback)
Conrad Lashley, Alison Morrison
R1,588 Discovery Miles 15 880 Ships in 10 - 15 working days

'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising.
In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
an insight into the national and international activities of franchise operations within the hospitality service sector and the business dynamics associated with franchising in this context
identifies examples of best practice from the point of view of both franchiser and franchisee
a holistic understanding of all issues involved by showing them in a real life context

Hospitality Retail Management - A Unit Manager's Guide (Paperback): Conrad Lashley Hospitality Retail Management - A Unit Manager's Guide (Paperback)
Conrad Lashley
R1,740 Discovery Miles 17 400 Ships in 10 - 15 working days

'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations.
Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised service provides the customer with the security of knowing what to expect from that particular organisation. However, this standardisation allows little room for creativity for individual managers to respond to the particular needs of their local market. There is a growing realisation that there is greater profitability if the chain can offer both standardised services across all its retail operations while at the same time allowing local managers the freedom to interpret the needs of its local market as they see fit.
'Hospitality Retail Management' shows managers and students how competitive advantage can be gained by adopting management techniques which are both 'tight and loose', and demonstrates how you can manage businesses with well-defined objectives while also allowing local managers to interpret their local market as they see fit.
Conrad Lashley has done extensive consultancy with companies such as McDonalds and uses case studies from these companies to reiterate key issues throughout the text.
Forms the basis of a complete course in unit management development
Provides an overview of the range of skills needed for effective unit management
Includes extensive examples of best practice from world-wide companies and a substantial integrated case study

The Practice of Graduate Research in Hospitality and Tourism (Hardcover): Kaye Sung Chon The Practice of Graduate Research in Hospitality and Tourism (Hardcover)
Kaye Sung Chon
R3,506 Discovery Miles 35 060 Ships in 10 - 15 working days

Improve your hospitality and tourism research abilities with this impressive collection of research methods The Practice of Graduate Research in Hospitality and Tourism assists you in gaining insight into different facets of research design, conceptual development, research methods, and conclusions drawn from research in hospitality and tourism. As a professional, researcher, or graduate student in the hospitality and tourism field, you will benefit from this collection of chapters that represent examples of research trials conducted by graduate students in hospitality and tourism and are selected on the basis of the originality of the students'concepts, research methods, and interest of the work to graduate students. This informative volume will provide you and your students with up-to-date and effective ideas for researching topics within the field of hospitality. The Practice of Graduate Research in Hospitality and Tourism is an excellent supplemental textbook for research methods classes in graduate hospitality and tourism programs. The wide variety of chapters will stimulate discussions on research in hospitality and tourism from conceptual, secondary data, and primary data approaches. Some of the research articles you will explore in The Practice of Graduate Research in Hospitality and Tourism are based on different statistical techniques, research designs, and trends of subjects. Topics include: selecting service-oriented employees based on person-organization fit measuring the effectiveness of advertising on the Internet examining factors that affect food expenditures of U.S. tourists when they are away from home explaining the competitive structure of Japanese travelers'overseas destination plans determining the motivational needs of managers in the on-site foodservice segment providing adequate education on HIV and AIDS in the workplace for hospitality managers identifying influential variables of employee turnover in the food and beverage industryThe Practice of Graduate Research in Hospitality and Tourism serves as an important forum for initiating research and new ideas internationally. The carefully selected chapters of this essential text will provide you and your students with suggestions that will improve research competency as well as hospitality services to patrons.

The International Hospitality Business - Management and Operations (Hardcover): Kaye Sung Chon, Lawrence Yu The International Hospitality Business - Management and Operations (Hardcover)
Kaye Sung Chon, Lawrence Yu
R5,088 Discovery Miles 50 880 Ships in 10 - 15 working days

International Hospitality Business: Management and Operations will introduce hospitality managers to the most up-to-date developments in hospitality to prepare you for the rapidly changing world of international hospitality. This book is a compilation of the most current research in global operations. It examines new developments, new management concepts, and new corporate mergers. International Hospitality Business analyzes and discusses the complexity of the political, economic, financial, commercial, and cultural environment within which international business takes place to help you become a productive global manager. Through International Hospitality Business, you will learn how an effective global hospitality manager must have a broad trans-disciplinary perspective that includes studies in politics, culture, and geography to better prepare for the complexity of international operations. Expand your knowledge of how to deal with the issues that confront hospitality firms and managers in international development and operations by: understanding the great demand for competent managers to oversee operations in foreign countries because of the explosive growth of the international hospitality industry exploring the complex issues faced by hospitality managers when they are assigned to work overseas gaining insight into international hospitality firms'policies regarding developmental strategy, organizational structure, marketing, finance, accounting, and human resource management recognizing the international hospitality industry as an integral part of the service import and export business to help students gain a better understanding of managerial rolesWith The International Hospitality Business, you will examine world travel patterns, major hotel chains, and foodservice companies in different regions of the world to expand your knowledge and help you face the dynamic changing world of international hospitality. While this volume provides you with important, comprehensive knowledge that will help you manage the your overseas hospitality operations in a way that keeps the most important person in any business--the customer--contented.

The Birthday Girl - An absolutely unputdownable crime thriller (Paperback): Sarah Ward The Birthday Girl - An absolutely unputdownable crime thriller (Paperback)
Sarah Ward
R295 R270 Discovery Miles 2 700 Save R25 (8%) Ships in 9 - 17 working days

Welcome to Eldey, an island with deadly secrets.Mona is a carefree artist, staying at The Cloister to work on her illustrations. Beth is the harried mother of a toddler, on the remote Welsh island for a weekend escape with her family. Charlotte wanted a romantic getaway with her husband, not a trip with his troubled teenage stepdaughter. One of them is a serial killer who poisoned three of her friends at her eleventh birthday party. When one of the hotel guests is found dead, it becomes clear to Mallory Dawson - the night manager of the boutique island hotel and former police detective - that The Birthday Girl is among them. Three guests who fit the profile, but which of them would risk everything to kill again? An absolutely gripping Welsh crime novel, perfect for fans of Sarah Pearce and Lucy Foley.

Hospitality Management - A Brief Introduction (Hardcover): Roy C. Wood Hospitality Management - A Brief Introduction (Hardcover)
Roy C. Wood
R3,930 Discovery Miles 39 300 Ships in 10 - 15 working days

An innovative and cross-cutting approach to Hospitality that examines the fundamentals of the subject in a concise and commendable way. Roy Wood's academic and practitioner expertise is brought to bear on this succinct synthesis of the subject that will quickly become a must read for all students and academics in the hospitality area. - Professor Stephen J. Page, Bournemouth University Hospitality Management: A Brief Introduction is designed for undergraduate and postgraduate students studying hotel and hospitality management and hospitality studies. The book includes coverage of the principal areas of functional management in hospitality including: employee relations accommodation management food and beverage management marketing and sales industry structure and strategy the nature of management roles hospitality management education future trends in the field. Roy Wood uses a wide range of established and contemporary research and reflects critically on its subject, including from the perspective of the hospitality consumer, to ensure that readers gain wide awareness of the realities and challenges of the hospitality industry.

The Complete Book of Mixed Drinks (Paperback, 2nd edition): Anthony Dias Blue The Complete Book of Mixed Drinks (Paperback, 2nd edition)
Anthony Dias Blue
R537 Discovery Miles 5 370 Ships in 18 - 22 working days

With more than 100 new recipes for cocktails, mixed drinks, and nonalcoholic beverages, this revised edition of Anthony Dias Blue's classic guide fills us in on what we need to know:

  • How to stock a bar, listing alcoholic and nonalcoholic beverages by probable frequency of use.
  • Bar and cocktail definitions -- learn the difference between a julep and a smash, a toddy and a flip.
  • Calorie charts, mixology tips, and illustrated descriptions of glasses.

Organized by spirit, each chapter is introduced by an accessible and eloquent essay. Discover more than 1,000 recipes for cocktails, categorized by Classics, Creative Concoctions, Signature Drinks, and Tropical Drinks -- everything from the popular Martini and the Coco Loco to Trader Vic's West Indies Punch, a Midori Sour, and a Velvet Hammer.

Whether entertaining, bartending, or simply relaxing with a favorite drink, this is the must-have bar book.

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