Conversations with Leading Academic and Research Library Directors: International Perspectives on Library Management presents a series of conversations with the directors of major academic and research libraries. The book offers insight, analysis, and personal anecdote from leaders in the library field, giving a unique perspective on how the modern library operates. Readers will learn about the most up-to-date trends and practices in the LIS profession from the directors of 24 internationally acclaimed academic and research libraries in Germany, Hong Kong, Ireland, The Netherlands, New Zealand, Russia, Singapore, and the UK and USA. This is the first book focusing on leaders and managers of library institutions to offer a global outlook. Facing the need to respond to the expectations of changing populations that librarians strive to serve, this book aims to develop a new understanding of the core values of academic and research libraries, and asks how librarians can innovate, adapt, and flourish in a rapidly shifting professional landscape.

Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

This title provides articles on the technical, organizational and policy aspects of library automation, emphasizing the information/policy needed by librarians for informed decisions on automated systems and network services, to maximize the positive effects of these technologies on library organizations.

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

This book presents methods and approaches used to identify the true author of a doubtful document or text excerpt. It provides a broad introduction to all text categorization problems (like authorship attribution, psychological traits of the author, detecting fake news, etc.) grounded in stylistic features. Specifically, machine learning models as valuable tools for verifying hypotheses or revealing significant patterns hidden in datasets are presented in detail. Stylometry is a multi-disciplinary field combining linguistics with both statistics and computer science. The content is divided into three parts. The first, which consists of the first three chapters, offers a general introduction to stylometry, its potential applications and limitations. Further, it introduces the ongoing example used to illustrate the concepts discussed throughout the remainder of the book. The four chapters of the second part are more devoted to computer science with a focus on machine learning models. Their main aim is to explain machine learning models for solving stylometric problems. Several general strategies used to identify, extract, select, and represent stylistic markers are explained. As deep learning represents an active field of research, information on neural network models and word embeddings applied to stylometry is provided, as well as a general introduction to the deep learning approach to solving stylometric questions. In turn, the third part illustrates the application of the previously discussed approaches in real cases: an authorship attribution problem, seeking to discover the secret hand behind the nom de plume Elena Ferrante, an Italian writer known worldwide for her My Brilliant Friend's saga; author profiling in order to identify whether a set of tweets were generated by a bot or a human being and in this second case, whether it is a man or a woman; and an exploration of stylistic variations over time using US political speeches covering a period of ca. 230 years. A solutions-based approach is adopted throughout the book, and explanations are supported by examples written in R. To complement the main content and discussions on stylometric models and techniques, examples and datasets are freely available at the author's Github website.

Tangible and intangible forms of indigenous knowledges and cultural expressions are often found in libraries, archives or museums. Often the "legal" copyright is not held by the indigenous people's group from which the knowledge or cultural expression originates. Indigenous peoples regard unauthorized use of their cultural expressions as theft and believe that the true expression of that knowledge can only be sustained, transformed, and remain dynamic in its proper cultural context. Readers will begin to understand how to respect and preserve these ways of knowing while appreciating the cultural memory institutions' attempts to transfer the knowledges to the next generation.

At the heart of any discussion about the future of libraries is the future of librarians-and how well our instructional programs, especially the Master of Library Science (MLS) degree, prepare them for their careers. Building on the Re-envisioning the MLS initiative from the University of Maryland's iSchool and the Information Policy & Access Center (iPAC), this book continues the critical conversations around preparing future librarians. Library and information science (LIS) programs are the foundation of librarianship, and their design requires input from everyone in the field-from academics designing programs and courses, to practitioners reflecting on how prepared (or unprepared) they are to serve their communities, to hiring authorities considering qualifications of candidates. The second installment of this two-part volume explores many of the challenges and opportunities inherent in the future of the MLS degree, including the changing nature of the communities that libraries serve and how LIS education should address these changes, how archival training must accommodate big data, the specialized skill sets librarians need on the job, and how best to prepare librarians for their role as educators. These conversations will never be fully resolved, as LIS education must continue to evolve to ensure the efficacy of libraries and the librarians at the heart of the work.

Knowledge services converges information management, knowledge management (KM), and strategic learning into a single enterprise-wide discipline for the benefit of the business or organization in which it is practiced. As the acknowledged framework for strategic knowledge management, knowledge services-the responsibility of the knowledge strategist-leads to excellence in knowledge sharing and ultimately to shaping the organization as a knowledge culture. Knowledge Services: A Strategic Framework for the 21st Century Organization provides guidance for the knowledge strategist and is designed specifically to serve as a reference for that management employee, and for those seeking to become knowledge strategists.

Health sciences librarians need to optimize collaborating with others in their institutions and beyond. An understanding of what leads to successful collaborations is beneficial and empowering. By using case studies of varieties of collaborations, Strategic Collaborations in Health Sciences Libraries provides a framework and evidence about key factors to consider when thinking about building and sustaining successful collaborations. Readers of this book are encouraged to contact the chapter authors to obtain more details than those provided in the book. This connection between experts with collaboration experience and those seeking to understand successful collaborations is the key impact of this book.

Colleges and universities throughout the world plan library orientations for first years or specific audiences such as transfer or international students. These events can vary greatly in shape and form depending on the size, resources and staff of the institution, orientation schedule, and whether it is mandatory for students. Some institutions plan day-long events, elaborate games, or scavenger hunts; some offer drop in sessions or library tours; others offer an online orientation. Planning Academic Library Orientations gathers case studies from around the world covering a wide variety of approaches as a guide to those revamping or creating new library orientations. Chapters are organized into the following thematic sections: Games; Marketing & Promotion; Partnerships; Targeting Specific Audiences; Technology; and Tours, and are cross-referenced if they touch on additional themes. Each chapter includes institutional information so readers can decide which type of orientation is appropriate for their own institution and see what resources are required.

As a branch of International and Area Studies Librarianship (IASL), East Asian Librarianship has become increasingly important in an age of globalization as scholars engage in interdisciplinary research and study. Volume 1 of Inside Major East Asian Library Collections in North America presents an extensive collection of interviews that give key insights into Japanese and Korean librarianship. East Asian Studies librarianship requires a variety of technical skills, combining deep subject background with knowledge of library processes/workflows, an awareness of research trends, and digital developments in their respective fields. Professionalism, tradition, standards, respected bodies of knowledge and individual practicing professionals' personality traits are closely examined over both volumes. Inside Major East Asian Library Collections in North America promotes shared understanding of librarians' work and contribution to society and will enable further collaborations and new services, utilizing the unique and distributed nature of their expertise.

Andrew Carnegie was the foremost supporter of public library construction to the point that Carnegie Library became a cliche, synonymous with the public library, especially in small towns. Yet some communities that asked for Carnegie's funds to build a library later took public action to decline the funds. Because he was viewed as a robber baron, it has been assumed that these refusals were motivated by a desire not to take tainted money. This work documents that this was rarely the case. Indeed, there were many reasons for opposition to the Carnegie library grants. In some cases, local authorities remained unconvinced of the need for a public library. Some communities were under legal or financial restrictions that prevented them from taxing themselves in support of the library. In some, there was simply opposition to increasing the tax burden; in others the opposition focused on the perception that Carnegie was building memorials to himself.

Experienced historians were commissioned to conduct thorough studies of regional clusters. The authors made the broadest possible use of primary sources, including public archives, manuscript collections, local newspaper accounts, and the records of the Carnegie Corporation in the Library of Congress. Of particular relevance were the files of the Carnegie Library Correspondence, documenting most of the history of first, Andrew Carnegie's--and later, the Carnegie Corporation's--program to fund library construction programs.

Images play an outstanding role in the transfer of knowledge. They are used in numerous academic disciplines to present scientific results. Digital tools such as Adobe Photoshop make it possible to display the information in images brilliantly and clearly - at the same time the line between appropriate and inappropriate manipulation is not always easy to draw. Scientific journals have published guidelines for handling and editing images, but they are not always specific enough to provide clarity for all situations. "Shaping Images" examines how scholars from biology, information science, art history and design deal with this uncertainty - how they process and manipulate images, where they see their special potential and how they draw the line between appropriate and inappropriate image manipulation. The work also looks at scientific journals and lets selected editors have their say: What would have to happen to make it possible to combat image manipulation in science more effectively? The book's interdisciplinary approach makes it clear how different the practices are and how different the views are on what should be allowed in the processing of images. Images - this too is problematized in the book - are always a means to a certain end, which is precisely why the handling of images should be thoroughly reflected upon.

Shavit's book is an implementation analysis of the impact of federal aid on the organization and administration of state library agencies. He examines five state libraries in detail, supplemented by data from eight other states that have reported using federal funds for their libraries. Through the use of qualitative evaluation methods and unstructured interviews with the people involved, Shavit attempts to answer many of the questions surrounding his topic including implementation, the stimulus for institutional change, the extent of accomplishment with regard to legislatively mandated activities, how the agencies have been strengthened and improved, and the realistic expectations of the response to federal aid. Finally, he proposes recommendations for future policy regarding federal aid to public libraries and the role of state library agencies in relation to such aid.

Library Storage Facilities: From Planning to Construction to Operation examines high-density library storage facilities, considering how such facilities are changing the nature of collection management. The book discusses the types of storage facilities and explores how institutions can collaborate and embrace cost saving options through opening shared off-site storage facilities, addressing common needs, and maximizing value and space in on-campus libraries. Considering a unique partnership between the Texas A&M University System and the University of Texas System, the book highlights best practice and lessons learned during implementation. Topics covered include storage strategies, geometric efficiency, systems integration, environmental control, and more.

The second edition of the "Concise Dictionary of Library and Information Science" is an international, comprehensive introduction to the vocabulary of library and information science. It is a practical day-to-day tool that will help to explain clearly and concisely over 5,000 terms used in the profession. The second edition has been completely revised and approximately 2,000 new terms added, mostly in the fields of computers and telecommunications, reflecting the growth of the Internet and its impact on the profession.

All the terms are arranged in one alphabetical sequence, still incorporating the six themes present in the first edition: Information sources; Information handling; Computers and Telecommunications; Management; Research methodology; Publishing

In addition the dictionary offers full definitions for all synonymous terms and acronyms.

Emerging Library Technologies, is written for librarians/information professionals, teachers, administrators, researchers, undergraduate/graduate students, and others who are interested in learning about some of the most popular emerging technologies in the media today such as artificial intelligence, robotics, drones, driverless vehicles, big data, virtual/augmented reality, 3D printing, and wearable technologies. This valuable resource shows how they can be used in libraries and resource centers, and how to get stakeholder buy in for implementing these technologies.

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The latest volume of Advances in Library Administration and Organization, contains approaches from researchers around the world. Sourced in management theory and hands-on practice, the chapters explore such issues as skills-building and other professional development activities, changing demographic profiles of staff, changing modes of resource provision, succession planning, remote work, and planning for Linked Data. New approaches to student staffing are examined, along with the relationship of library work to topics such as emotional intelligence and positive organizational behavior. Several chapters put forth research and case study information regarding methods for dealing with large-scale changes in library staffing with regard to budget, space, and mode of information delivery. The work as a whole addresses sustainability issues in library staffing both regarding the day-to day work of libraries and in planning for the future. Library Staffing for the Future provides the reader with a thorough look at relevant staffing issues for libraries today and going forward, and provides advice and information grounded in the theoretical as well as the practical.

The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions. Features new or expanded sections on social justice research; virtual collaboration, data collection, and dissemination; scholarly communication; computer-assisted qualitative and quantitative data analysis; scholarly identity research and guidelines; data science; and visualization of quantitative and qualitative data Provides a broad and comprehensive overview and update, especially of research published over the past five years Highlights school, public, and academic research findings Relies on the coauthors' expertise in research design, securing grant funding, and using the latest technology and data analysis software

The library and research services of the Asia and Pacific region are a relatively young but vibrant group. Over half of the parliamentary libraries were created after 1970, and several are among the world's largest -- those of Japan, India, Australia, and the Republic of Korea.

The section on Library and Research Services for Parliaments recognizes the central role that information must play in the effective functioning of a democratic legislature. In the hope that more vital legislatures might further the progress of democracy itself, this volume of papers discusses the activities, structures, and challenges within China, Hong Kong, Taiwan, India, Korea, Mongolia, Nepal, Sri Lanka, New Zealand, and more. (IFLA Publication, Vol. 83)

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization’s DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes.