Innovation in Public Libraries: Learning from International Library Practice examines the recent activities of successful and innovative libraries around the world, presenting their initiatives in areas including library design, events and programs, and creating customer experiences. This timely guide provides an overview of these libraries' successful experiences and identifies emerging global trends and themes. The author offers library practitioners guidance on how to pursue these trends in their own library environment, identifying achievable goals when planning building and design improvements, and developing customer interactions in order to emulate the experiences of international libraries.

Leading Dynamic Information Literacy Programs delves into the library instruction coordinator's work. Each chapter is written by practicing coordinators, who share their experiences leading information literacy programs that are nimble, responsive, and supportive of student learning. The volume discusses the work of instruction coordinators within 5 thematic areas: Claiming our Space within higher education and our institutions; Moving and Growing together; Curriculum Development; Meaningful Assessment; and Leading Change. Readers will gain insight from their colleagues' advice for situating information literacy within the higher education institution, developing meaningful curricula, and using assessment in productive ways. Many of the stories represent a departure from traditional models of library instruction. In addition, this book is sure to spark inspiration for innovative approaches to program leadership and development, including strategies for developing communities of practice. From leadership skills and techniques, methods for cultivating shared values, pedagogical approaches, team building, assessment strategies - and everything in between - the aspiring or practicing instruction coordinator has much to gain from reading this work.

This book offers an accessible and comprehensive introduction to relationship marketing in franchising and retailing, especially in areas such as business and marketing management as well as strategic marketing. The topics this book covers include (but is not limited to): (1) relationships in the context of e-commerce within the franchising sector; (2) franchisees with multiple stakeholder roles: perceptions and conflict in franchise networks; (3) why franchisors recruit franchisees from the ranks of their employees; (4) franchisee advisory councils and justice; and (5) determinants of overall franchisee satisfaction. This book is ideal for students, practitioners and professionals interested in Relationship Marketing, Customer Services, and Marketing Communications. The chapters in this book were originally published as a special issue of Journal of Strategic Marketing.

While most discoverability evaluation studies in the Library and Information Science field discuss the intersection of discovery layers and library systems, this book looks specifically at digital repositories, examining discoverability from the lenses of system structure, user searches, and external discovery avenues. Discoverability, the ease with which information can be found by a user, is the cornerstone of all successful digital information platforms. Yet, most digital repository practitioners and researchers lack a holistic and comprehensive understanding of how and where discoverability happens. This book brings together current understandings of user needs and behaviors and poses them alongside a deeper examination of digital repositories around the theme of discoverability. It examines discoverability in digital repositories from both user and system perspectives by exploring how users access content (including their search patterns and habits, need for digital content, effects of outreach, or integration with Wikipedia and other web-based tools) and how systems support or prevent discoverability through the structure or quality of metadata, system interfaces, exposure to search engines or lack thereof, and integration with library discovery tools. Discoverability in Digital Repositories will be particularly useful to digital repository managers, practitioners, and researchers, metadata librarians, systems librarians, and user studies, usability and user experience librarians. Additionally, and perhaps most prominently, this book is composed with the emerging practitioner in mind. Instructors and students in Library and Information Science and Information Management programs will benefit from this book that specifically addresses discoverability in digital repository systems and services.

While most discoverability evaluation studies in the Library and Information Science field discuss the intersection of discovery layers and library systems, this book looks specifically at digital repositories, examining discoverability from the lenses of system structure, user searches, and external discovery avenues. Discoverability, the ease with which information can be found by a user, is the cornerstone of all successful digital information platforms. Yet, most digital repository practitioners and researchers lack a holistic and comprehensive understanding of how and where discoverability happens. This book brings together current understandings of user needs and behaviors and poses them alongside a deeper examination of digital repositories around the theme of discoverability. It examines discoverability in digital repositories from both user and system perspectives by exploring how users access content (including their search patterns and habits, need for digital content, effects of outreach, or integration with Wikipedia and other web-based tools) and how systems support or prevent discoverability through the structure or quality of metadata, system interfaces, exposure to search engines or lack thereof, and integration with library discovery tools. Discoverability in Digital Repositories will be particularly useful to digital repository managers, practitioners, and researchers, metadata librarians, systems librarians, and user studies, usability and user experience librarians. Additionally, and perhaps most prominently, this book is composed with the emerging practitioner in mind. Instructors and students in Library and Information Science and Information Management programs will benefit from this book that specifically addresses discoverability in digital repository systems and services.

The 21st Century Academic Library: Global Patterns of Organization and Discourse discusses the organization of academic libraries, drawing on detailed research and data. The organization of the library follows the path of a print book or journal: acquisitions, cataloguing, circulation, reference, instruction, preservation and general administration. Most libraries still have public services and technical services, and are still very print-based in their organization, while their collections and services are increasingly electronic and virtual. This book gathers information on organizational patterns of large academic libraries in the US and Europe, providing data that could motivate libraries to adopt innovative organizational structures or assess the effectiveness of their current organizational patterns.

This book reviews and examines the quality assurance systems of Library and Information Science (LIS) education in a variety countries and regions, including Asia, North America, Latin America and Europe.

Globalization of education has caused the number of LIS professionals working in every region of the world to increase greatly. In order to be qualified as an LIS professional worldwide as well as in a local area, it is imperative that there exists a global standard of quality assurance systems for LIS practitioners. This book provides such a standard and ranks specific systems and educational programs worldwide.

With contributions from leading researchers and scholars in a variety of regions across the globe, this book will prove an invaluable resource for professionals and educators of LIS education"

Deciding Where to Live: Information Studies on Where to Live in America explores major themes related to where to live in America, not only about the acquisition of a home but also the ways in which where one lives relates to one's cultural identity. It shows how changes in media and information technology are shaping both our housing choices and our understanding of the meaning of personal place. The work is written using widely accessible language but supported by a strong academic foundation from information studies and other humanities and social science disciplines. Chapters analyze everyday information behavior related to questions about where to live. The eleven major chapters are: Chapter 1: Where to live as an information problem: three contemporary examples Chapter 2: Turning in place: Real estate agents and the move from information custodians to information brokers Chapter 3: The Evolving Residential Real Estate Information Ecosystem: The Rise of Zillow Chapter 4: Privacy, Surveillance, and the "Smart Home" Chapter 5: This Old House, Fixer Upper, and Better Homes & Gardens: The Housing Crisis and Media Sources Chapter 6: A Community Responds to Growth: An Information Story About What Makes for a Good Place to Live." Chapter 7: The Valley Between Us: The meta-hodology of racial segregation in Milwaukee, Wisconsin Chapter 8: Modeling Hope: Boundary Objects and Design Patterns in a Heartland Heterotopia Chapter 9: Home buying in Everyday Life: How Emotion and Time Pressure Shape High Stakes Deciders' Information Behavior Chapter 10: In Search of Home: Examining Information Seeking and Sources That Help African Americans Determine Where to Live Chapter 11: Where to Live in Retirement: A Complex Information Problem While the book is partly about the goal-directed activity of individuals who want to buy a house, and the infrastructure that supports that activity, it is also about personal activities that are either not goal directed or are directed at other goals such as deciding in which geographic location to live, personal entertainment, cultural understanding, or identity formation.

An essential resource for collection development specialists in small and medium-sized libraries, this guide identifies the highest quality, most affordable, and most appropriate new reference materials in any field. Culling the top reviews from the latest edition of American Reference Books Annual (ARBA), all of the titles in Recommended Reference Books for Small and Medium-Sized Libraries and Media Centers are well reviewed and have price points that will appeal to libraries with tight budgets. This invaluable guidebook gives collection development librarians working in small to medium-sized libraries the best information for choosing new titles for their libraries from the thousands of new reference products (both print and online) that became available in 2015. As with previous editions, readers are assured fair and accurate assessments because all of the reviews are written by experts in the library field and present both positive and negative aspects of the product. Each critical review is coded to clearly indicate which type of library the publication is appropriate for—C for college, P for public, and/or S for school.

Academic collection practices in recent years have extended to the private libraries of notable individual authors. As a consequence, book historians have become more interested in the study of provenance of the contents of these libraries, while literary scholars have devoted more attention to authorial annotations. At the same time, the Internet has encouraged both scholarly and hobbyist reconstructions of private libraries (see, for example, the "Legacy Libraries" on Librarything.com). Although there are many bibliographies and reconstructions of the libraries of authors, this is the first general consideration of these libraries and serves as an introduction to best practices for academic libraries in their acquisition, cataloging and issues of access. This collection begins with principal editor Richard Oram's historical overview of writers' libraries and institutional collecting, focusing primarily on English-language authors. The co-editor, Joseph Nicholson, has provided a definitive review of best cataloging and arrangement practices that facilitate scholarly access. The bookseller Kevin Mac Donnell discusses the marketing of these collections and obstacles to placing intact author libraries in institutions. Also included are case studies by Amanda Golden and David Faulds relating to the personal libraries of the poets Anne Sexton and Ted Hughes, indicating how these collections have the potential to enhance archival research. Fiction writers Iain Sinclair, Russell Banks, Jim Crace, poet Ted Kooser, and biographer Ron Powers describe their (sometimes passionate) relationship with books and their own personal libraries. The concluding chapter, a location guide to over 500 individual libraries, will be invaluable to scholars and librarians who want to know where writers' libraries are currently located, what happened to them (if they are known to have been sold or dispersed), and what has been written about them.

Creating Digital Exhibits for Cultural Institutions will show you how to create digital exhibits and experiences for your users that will be informative, accessible and engaging. Illustrated with real-world examples of digital exhibits from a range of GLAMs, the book addresses the many analytical aspects and practical considerations involved in the creation of such exhibits. It will support you as you go about: analyzing content to find hidden themes, applying principles from the museum exhibit literature, placing your content within internal and external information ecosystems, selecting exhibit software, and finding ways to recognize and use your own creativity. Demonstrating that an exhibit provides a useful and creative connecting point where your content, your organization, and your audience can meet, the book also demonstrates that such exhibits can provide a way to revisit difficult and painful material in a way that includes frank and enlightened analyses of issues such as racism, colonialism, sexism, class, and LGBTQI+ issues. Creating Digital Exhibits for Cultural Institutions is an essential resource for librarians, archivists, and other cultural heritage professionals who want to promote their institution's digital content to the widest possible audience. Academics and students working in the fields of library and information science, museum studies and digital humanities will also find much to interest them within the pages of this book.

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book's main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes.

What can culture, and its manifestations in artistic and creative forms, 'do'? Creativity and resistance in a hostile world draws on original collaborative research that brings together a range of stories and perspectives on the role of creativity and resistance in a hostile world. In times of racial nationalism across the world, this volume seeks to understand how creative acts have agitated for social change. The book suggests that creative actions themselves, and acting together creatively, can at the same time offer vital sources of hope. Drawing on a series of case studies, this volume focuses on the past and emergent grassroots arts work that has responded to racisms, the legacies of colonialism or the depredations of capitalist employment across several contexts and locations, including England, Northern Ireland and India. The book makes a timely intervention, foregrounding the value of creativity for those who are commonly marginalised from centres of power, including from the mainstream cultural industries. The authors also critically reflect on the possibilities and limitations of collaborative research within and beyond the academy. -- .

'Every day is a perfect day to read this.' Shari Low Eleanor Sharpley has been living a lie... Needing to escape her London life quickly, Eleanor throws her things into the back of her car, and heads to her erstwhile best friend Charlie's family farm. But Charlie isn't there. Instead she finds Charlie's grieving brother Daniel, her eight-month old daughter Hope (a daughter Eleanor had known nothing about), and a crumbling and unloved Damson Farm. Damson Farm lies at the edge of the village of Ferrington, with the river Maddon flowing at its heart. But Ferrington is a village divided by more than just a river - it is split in two by an age-old feud - between the Old Side and the New Side. Eleanor has run from her problems, straight into a family and a world that has problems of its own. But Damson Farm has magic too, and as winter gives way to spring, the old farm starts to come to life under Eleanor's love and care. The orchard starts to blossom with daffodils and bluebells, and the sound of bees busy in their hives fills the warming air. Can Eleanor bring Daniel and the feuding village of Ferrington back to life too, or will her secrets catch up with her first? Beth Moran's books are heart-warming, funny, and completely addictive. Perfect for all fans of Jill Mansell, Julie Houston, and Jenny Colgan. Praise for Beth Moran: 'Life-affirming, joyful and tender.' Zoe Folbigg 'Every day is a perfect day to read this.' Shari Low 'A British author to watch.' Publisher's Weekly

Elements of Information Organization and Dissemination provides Information on how to organize and disseminate library and information science (LIS), a subject that is taught in many international Library Information Science university programs. While there are many books covering different areas of the subject separately, this book covers the entire subject area and incorporates the latest developments.

Service on Institutional Review Boards (IRB) and Institutional Animal Care and Use Committees (IACUC) is an uncommon activity for librarians. Even librarians who participate in institutional research activities in a supportive capacity or conduct their own original research as scholars themselves and are familiar with the IRB/IACUC research approval process, they may hesitate to participate more fully with these boards. There may be a perception that the work of the IRB and IACUC is too scientifically complex for librarians without an appropriate background. Library administrators may not advocate for librarian inclusion on the board for fear of additional burdens on the librarian's time; and university administrators might need some convincing of the librarian's suitability to perform this work. This book provides librarians with foundational knowledge of the IRB and IACUC, describes the work of these important committees, and expands librarians' conceptualization and knowledge of opportunities to create services and partnerships through participation. The book provides a progressively more comprehensive understanding of the work of these committees. Parts I and II discuss IRB and IACUC, respectively; their history, functions and membership. Part III highlights expanding roles for librarians on IRB and IACUC; and in institutional research activities. A special feature of this section describes the experiences of librarians, in their own words, who work with IRB or IACUC; what they have learned, how they have used their experiences to create partnerships and market library services; and what role they see for libraries and librarians in institutional research.

In a world that often questions the value of libraries and librarianship, this collection of reflective essays and future-focused research emphasizes the ways in which being an information professional continues to be a rewarding and vital profession. Including sixteen chapters written by library practitioners, researchers, and educators, this book covers topics, among others, such as the impact of K-12 school librarians on media literacy, the community power of public libraries, the transformative power of community-focused library collaborations, and strategies for implementing effective outreach for underserved populations. It is by sharing their thoughtful, vibrant, and at times painfully honest perspectives on the varied and essential roles that librarians and libraries play in our world that the authors display their passion for librarianship and demonstrate why continued support for libraries is essential.

Graphics which visually represent data or complex ideas are oftentimes easier for people to understand and digest than standalone statistics. A map shaded with different colors to represent religious affiliations or income levels enables researchers to quickly identify trends and patterns. New free tools and applications offer librarians the opportunity to organize and manipulate data to quickly create these helpful graphics. Learn how to overlay data sets on maps, create infographics for library services and instruction, use mindmapping for group brainstorming sessions, produce detailed timelines, process flowcharts, diagrams, and much more in this complete how-to-guidebook. This complete how-to guidebook provides you with the tools and inspiration you need to use infographics and data visualization techniques in your library to knock your audience's socks off as you tell your story in a visual format that can be consumed and understood at a glance. You will learn how to: *use the tools you already have to create a simple infographic; *create a library services infographic using Piktochart; *create instructional infographics with Easel.ly; *create interactive timelines; mindmap your brainstorming meetings; *create library flowcharts and diagrams using Creately; *create interactive maps with imported data; and *create complex data visualizations.

The IFLA Religious Libraries in Dialogue Special Interest Group is dedicated to libraries serving as places of dialogue between cultures through a better knowledge of religions. This book based on experiences of libraries serving interreligious dialogue, presents themes like library tools serving dialogue between cultures, collections dialoguing, children and young adults dialoguing beyond borders, story telling as dialog, librarians serving interreligious dialogue.

This book takes a holistic view of the roles of ICTs during the pandemic through the lens of social informatics, as it is critical to our understanding of the relations between society and technology. Specific attention is given to various stakeholders and social contexts, with analysis at the individual, group, community, and society levels. Pushing the boundaries of information science research with timely and critical research questions, this edited volume showcases information science research in the context of COVID-19, by specifically accentuating sociotechnical practices, activities, and ICT interventions during the pandemic. Its social informatics focus appeals to a broad audience, and its global and international orientation provides a timely, innovative, and much-needed perspective to information science. This book is unique in its interdisciplinary nature as it consists of research studies on the intersections between ICTs and health, culture, social interaction, civic engagement, information dissemination, work, and education. Chapters apply a range of research methods, including questionnaire surveys, content analyses, and case studies from countries in Asia, Europe, and America, as well as global and international comparisons. The book's primary target audience includes scholars and students in information and library science, particularly those interested in the social aspect of the information society. It may be of interest to information professionals, library practitioners, educators, and information policymakers, as well as scholars and students in science and technology studies, cultural studies, political science, public administration, sociology, and communication studies.

The Experiential Library: Transforming Academic and Research Libraries through the Power of Experiential Learning features contributions-in a relatively conversational, practical, and "how-to" format-from various academic libraries across broad educational levels that have implemented experiential learning programs, services, or resources to enhance the learning and development of both students and library employees. As academic libraries and academic librarians are seeking ways to transform themselves and create collaborative synergies within and without their institutions, this timely book suggests exciting ways to integrate experiential learning into the library's offerings. Ranging from integrated service learning and Information Literacy instruction that "takes the class out of the classroom," to unique experiential approaches to programming like Course Exhibits and the Human Library, the book is a one-stop-shop for libraries looking to expand their repertoire. It will also help them create connections between experiential learning and their institutions' missions and contributions to student success, by grounding these programs and services on a sure methodological footing. Librarians and educators wishing to learn more about the connections between experiential learning/experiential education and academic libraries would benefit from the advice from authors in this book.

Digital Approaches to Inclusion and Participation in Cultural Heritage brings together best examples and practices of digital and interactive approaches and platforms from a number of projects based in European countries to foster social inclusion and participation in heritage and culture. It engages with ongoing debates on the role of culture and heritage in contemporary society relating to inclusion and exclusion, openness, access, and bottom-up participation. The contributions address key themes such as the engagement of marginalised communities, the opening of debates and new interpretations around socially and historically contested heritages, and the way in which digital technologies may foster more inclusive cultural heritage practices. They will also showcase examples of work that can inspire reflection, further research, and also practice for readers such as practice-focused researchers in both HCI and design. Indeed, as well as consolidating the achievements of researchers, the contributions also represent concrete approaches to digital heritage innovation for social inclusion purposes. The book's primary audience is academics, researchers, and students in the fields of cultural heritage, digital heritage, human-computer interaction, digital humanities, and digital media, as well as practitioners in the cultural sector.

More effectively meet the diverse literacy needs of the growing Latino population by learning how to evaluate and select quality Latino children's literature. Latinos are the fastest growing and largest ethnic minority in the United States. The number of Latino children is at a historic high. As a result, librarians and teachers in the United States must know how to meet the informational, cultural, and traditional literacy needs of this student demographic group. An ideal way to overcome this challenge is by providing culturally accurate and authentic children's literature that represents the diversity of the Latino cultures. Much more than simply a topical bibliography, this book details both historical and current practices in educating Latino children; explains why having quality Latino children's literature in classrooms and libraries is necessary for the ethnic identity development of Latino children; and offers a historical overview of Latino children's literature in America. Web resources of interest to educators working with Latino children are also included. Figures relating to Latino population growth, home language of Latinos, and stressors of recently arrived Latinos Extensive bibliography of print and web resources for developing collections of quality materials about Latino cultures, professional publications related relating to evaluating Latino children's literature and integrating the literature into classrooms and libraries, and recommended English, Spanish, and bilingual children's and young adult books about Latinos Contains useful resources such as reproducible bookmarks of recommended Latino children's books, evaluation sheets for analyzing Latino children's books for stereotypes, and a bingo sheet for professional development related to library services for Latinos and Latino children