Service quality is an issue separate from internal observations of effectiveness and efficiency, and cannot adequately be conveyed by output and performance measures. Considerations of service quality require librarians to regard management and the provision of service from an entirely new perspective- from the viewpoint of the library user, for whom the outcome of a trip to the library has far greater relevance than the institutions' outputs. This book examines service quality, identifies its essential elements (including electronic service delivery), and discusses ways in which it can be assessed quantitatively and qualitatively. Based on a two-year research study, this book encourages every manager to consider the impact of accountability on the library's role within the larger organization. It identifies simple and practical methods by which to implement measures representing service quality and to narrow the gap between library services and customer expectations.

Social Media: The Academic Library Perspective provides a step-by-step guide on social media as written by somebody who has already done the work. Made up of case studies written by authors at various institutions who provide different perspectives on their institution's use of social media, the book highlights successes and failures, while also focusing on tips for social media management in the academic library that anybody in the community can interpret and adapt. Social media platforms are dealt with systematically, making this an essential guide for librarians who want to use social media to the benefit of their library.

This title provides articles on the technical, organizational and policy aspects of library automation, emphasizing the information/policy needed by librarians for informed decisions on automated systems and network services, to maximize the positive effects of these technologies on library organizations.

Traditionally, research impact has been measured by counting citations, and citation-based indicators, such as impact factors. But in the last few years there has been increasing pressure on research and higher education institutions to move beyond citation metrics, and look instead at different forms of impact - at real world impact.Scholarly impact expert Elaine Lasda brings together a cast of innovative contributors from a variety of sectors to look at how impact is measured in ways that go beyond citations in peer-reviewed journal articles. With case studies from publishers, museums, scientific centers and government agencies, the contributors show how using a different mix of traditional bibliometrics, newer altmetrics, and other new measures can provide vital information to support the mission and vision of their organizations. For librarians and information professionals, it is becoming increasingly more important to be able to provide expertise on research impact, influence, productivity and prestige. This exciting new book shows readers how to clarify the importance and relevance of organizational research output, and therefore increase their professional value. With the growing sophistication of research impact analysis, the need for "impact metric literacy" is rising, and this book is a helpful tool for those looking to improve their understanding of research impact.

Prior to the COVID pandemic, there was little published information to guide technical services operations on how to deal with crises and emergencies. Viewed as a backroom operation by administration, little thought historically has been given to how these employees might protect equipment and resources and continue to provide services that seamlessly support the rest of the library. Virtual Technical Services: A Handbook is the first to address emergency and crisis planning specifically for technical services. The authors address how to create an emergency plan and how to prepare for an uncertain future that will undoubtedly include other threats to our health and safety. We discuss how the pivot to remote work can revolutionize technical services librarianship and allow us to better serve the needs of a 21st Century library. As the WFH period extended longer than anticipated, libraries and other organizations realized both the challenges and benefits of working remotely. WFH is about more than just doing one's job, and we focus on employees as individuals with needs that include work/life balance, self-care, and the flexibility to meet life circumstances including childcare, eldercare, and appointments. A unique feature of our book is the focus on employee well-being, including burnout and self-care. Prior to COVID-19, employee well-being was typically not emphasized as part of personnel management. The risks to our health and safety and being removed from the physical workplace provided the opportunity to re-examine priorities and reframe them to forge a stronger and more collaborative relationship between employers and employees. Technical services personnel, in particular, are subject to burnout as their operations are frequently understaffed and they face competing demands of serving both libraries' physical needs and supporting electronic and digital resources. Management in a remote work environment has challenges that are not present in an on-site operation. Communication, setting expectations, and documentation and training take on added significance when WFH, as does accountability. Our book addresses these aspects of management through a WFH lens. The book also covers the return to work after a shift to remote, whether it is completely on-site, hybrid, or some combination. Normalization, determining staffing levels, employee accommodations, and an adjustment period are discussed. Since most technical services personnel have not previously had to pivot to remote on short notice and for an extended period, the book addresses these issues for libraries as they make decisions about repopulating their workplaces.

Traditionally, libraries have served as storage spaces offering access to diverse physical collections. Today, following numerous social and technological changes, libraries are retooling their services, rethinking storage and reimagining their spaces. The transformation in information technology has had an enormous impact on users' research behaviour, which in turn demands new discovery environments. A conference of the IFLA Library Buildings and Equipment and the Acquisition and Collection Development Sections spotlighted libraries from around the world who are providing quality, adaptable and innovative library spaces and services meeting the changing needs of their users, their collections, their staff and their communities.

The seventh edition of this frequently adopted textbook features new or expanded sections on social justice research, data analysis software, scholarly identity research, social networking, data science, and data visualization, among other topics. It continues to include discipline experts' voices. The revised seventh edition of this popular text provides instruction and guidance for professionals and students in library and information science who want to conduct research and publish findings, as well as for practicing professionals who want a broad overview of the current literature. Providing a broad introduction to research design, the authors include principles, data collection techniques, and analyses of quantitative and qualitative methods, as well as advantages and limitations of each method and updated bibliographies. Chapters cover the scientific method, sampling, validity, reliability, and ethical concerns along with quantitative and qualitative methods. LIS students and professionals will consult this text not only for instruction on conducting research but also for guidance in critically reading and evaluating research publications, proposals, and reports. As in the previous edition, discipline experts provide advice, tips, and strategies for completing research projects, dissertations, and theses; writing grants; overcoming writer's block; collaborating with colleagues; and working with outside consultants. Journal and book editors discuss how to publish and identify best practices and understudied topics, as well as what they look for in submissions. Features new or expanded sections on social justice research; virtual collaboration, data collection, and dissemination; scholarly communication; computer-assisted qualitative and quantitative data analysis; scholarly identity research and guidelines; data science; and visualization of quantitative and qualitative data Provides a broad and comprehensive overview and update, especially of research published over the past five years Highlights school, public, and academic research findings Relies on the coauthors' expertise in research design, securing grant funding, and using the latest technology and data analysis software

Health sciences librarians need to optimize collaborating with others in their institutions and beyond. An understanding of what leads to successful collaborations is beneficial and empowering. By using case studies of varieties of collaborations, Strategic Collaborations in Health Sciences Libraries provides a framework and evidence about key factors to consider when thinking about building and sustaining successful collaborations. Readers of this book are encouraged to contact the chapter authors to obtain more details than those provided in the book. This connection between experts with collaboration experience and those seeking to understand successful collaborations is the key impact of this book.

At the heart of any discussion about the future of libraries is the future of librarians-and how well our instructional programs, especially the Master of Library Science (MLS) degree, prepare them for their careers. Building on the Re-envisioning the MLS initiative from the University of Maryland's iSchool and the Information Policy & Access Center (iPAC), this book continues the critical conversations around preparing future librarians. Library and information science (LIS) programs are the foundation of librarianship, and their design requires input from everyone in the field-from academics designing programs and courses, to practitioners reflecting on how prepared (or unprepared) they are to serve their communities, to hiring authorities considering qualifications of candidates. The second installment of this two-part volume explores many of the challenges and opportunities inherent in the future of the MLS degree, including the changing nature of the communities that libraries serve and how LIS education should address these changes, how archival training must accommodate big data, the specialized skill sets librarians need on the job, and how best to prepare librarians for their role as educators. These conversations will never be fully resolved, as LIS education must continue to evolve to ensure the efficacy of libraries and the librarians at the heart of the work.

Colleges and universities throughout the world plan library orientations for first years or specific audiences such as transfer or international students. These events can vary greatly in shape and form depending on the size, resources and staff of the institution, orientation schedule, and whether it is mandatory for students. Some institutions plan day-long events, elaborate games, or scavenger hunts; some offer drop in sessions or library tours; others offer an online orientation. Planning Academic Library Orientations gathers case studies from around the world covering a wide variety of approaches as a guide to those revamping or creating new library orientations. Chapters are organized into the following thematic sections: Games; Marketing & Promotion; Partnerships; Targeting Specific Audiences; Technology; and Tours, and are cross-referenced if they touch on additional themes. Each chapter includes institutional information so readers can decide which type of orientation is appropriate for their own institution and see what resources are required.

Andrew Carnegie was the foremost supporter of public library construction to the point that Carnegie Library became a cliche, synonymous with the public library, especially in small towns. Yet some communities that asked for Carnegie's funds to build a library later took public action to decline the funds. Because he was viewed as a robber baron, it has been assumed that these refusals were motivated by a desire not to take tainted money. This work documents that this was rarely the case. Indeed, there were many reasons for opposition to the Carnegie library grants. In some cases, local authorities remained unconvinced of the need for a public library. Some communities were under legal or financial restrictions that prevented them from taxing themselves in support of the library. In some, there was simply opposition to increasing the tax burden; in others the opposition focused on the perception that Carnegie was building memorials to himself.

Experienced historians were commissioned to conduct thorough studies of regional clusters. The authors made the broadest possible use of primary sources, including public archives, manuscript collections, local newspaper accounts, and the records of the Carnegie Corporation in the Library of Congress. Of particular relevance were the files of the Carnegie Library Correspondence, documenting most of the history of first, Andrew Carnegie's--and later, the Carnegie Corporation's--program to fund library construction programs.

Shavit's book is an implementation analysis of the impact of federal aid on the organization and administration of state library agencies. He examines five state libraries in detail, supplemented by data from eight other states that have reported using federal funds for their libraries. Through the use of qualitative evaluation methods and unstructured interviews with the people involved, Shavit attempts to answer many of the questions surrounding his topic including implementation, the stimulus for institutional change, the extent of accomplishment with regard to legislatively mandated activities, how the agencies have been strengthened and improved, and the realistic expectations of the response to federal aid. Finally, he proposes recommendations for future policy regarding federal aid to public libraries and the role of state library agencies in relation to such aid.

Library Storage Facilities: From Planning to Construction to Operation examines high-density library storage facilities, considering how such facilities are changing the nature of collection management. The book discusses the types of storage facilities and explores how institutions can collaborate and embrace cost saving options through opening shared off-site storage facilities, addressing common needs, and maximizing value and space in on-campus libraries. Considering a unique partnership between the Texas A&M University System and the University of Texas System, the book highlights best practice and lessons learned during implementation. Topics covered include storage strategies, geometric efficiency, systems integration, environmental control, and more.

Emerging Library Technologies, is written for librarians/information professionals, teachers, administrators, researchers, undergraduate/graduate students, and others who are interested in learning about some of the most popular emerging technologies in the media today such as artificial intelligence, robotics, drones, driverless vehicles, big data, virtual/augmented reality, 3D printing, and wearable technologies. This valuable resource shows how they can be used in libraries and resource centers, and how to get stakeholder buy in for implementing these technologies.

As a branch of International and Area Studies Librarianship (IASL), East Asian Librarianship has become increasingly important in an age of globalization as scholars engage in interdisciplinary research and study. Volume 1 of Inside Major East Asian Library Collections in North America presents an extensive collection of interviews that give key insights into Japanese and Korean librarianship. East Asian Studies librarianship requires a variety of technical skills, combining deep subject background with knowledge of library processes/workflows, an awareness of research trends, and digital developments in their respective fields. Professionalism, tradition, standards, respected bodies of knowledge and individual practicing professionals' personality traits are closely examined over both volumes. Inside Major East Asian Library Collections in North America promotes shared understanding of librarians' work and contribution to society and will enable further collaborations and new services, utilizing the unique and distributed nature of their expertise.

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The latest volume of Advances in Library Administration and Organization, contains approaches from researchers around the world. Sourced in management theory and hands-on practice, the chapters explore such issues as skills-building and other professional development activities, changing demographic profiles of staff, changing modes of resource provision, succession planning, remote work, and planning for Linked Data. New approaches to student staffing are examined, along with the relationship of library work to topics such as emotional intelligence and positive organizational behavior. Several chapters put forth research and case study information regarding methods for dealing with large-scale changes in library staffing with regard to budget, space, and mode of information delivery. The work as a whole addresses sustainability issues in library staffing both regarding the day-to day work of libraries and in planning for the future. Library Staffing for the Future provides the reader with a thorough look at relevant staffing issues for libraries today and going forward, and provides advice and information grounded in the theoretical as well as the practical.

General directors who have all made their marks in the field of librarianship report from a variety of perspectives, including economic, social, educational, cultural developmental, and political. This information could increase the understanding of the managerial decisions, and other factors that affect the decisions and determine the library's overall policy and operations.

Posthuman Capitalism critically reviews the manifestation of capitalist agenda online by examining the phenomenon of the 'posthuman' in the data economy. The chapters examine our posthuman condition, where we are constantly asked to partake in platforms which perform to capitalist agenda while socializing us into new platforms of living, consuming and interacting online. Labelling these modes of our experiential extractions, transactions and re-making of our mortal lives as posthuman capitalism, the book reviews the human entanglements from sociality, friendship, desire, memory, transgressions of privacy and co-production of value through the data economy. Offering innovative and interdisciplinary conceptualisations and vantage points on our contemporary data society, this book will be a key text for scholars and students in the areas of digital media, communication studies, sociology, philosophy and social psychology.

The health of scientific enterprise has become a critical political and social issue as nation states tackle austerity, diversity, global challenges, whilst simultaneously supporting a competitive and innovative national economy. A key asset in achieving such ambitions is for a scholarly information system which enables the fruits of the research effort to be disseminated efficiently. As the information support system struggles with adapting from a print-based to a digital process, the dysfunctionality current within STEM publishing in particular becomes evident. New ways of supporting research are emerging which require a new approach to publishing, an approach which takes on board the many demographic, social, technical and administrative changes taking place in both science itself and society. A radical strategic assessment is required and this book tracks key aspects required for any new future strategy. This book provides a catalogue of issues to which a future STEM information industry will need to adapt. They range from the effects of technology on the neurological processes of research to the growing use of technology to speed up the exchange of information among groups and collaboratories; from considerations about quality control yet maintaining intellectual ownership; from changing from an elitist STEM system favouring academics to a more democratic process with wider appeal. There is the neglected non-academic market and its need to share in the results of the research effort, often through partnership and being part of a 'hive mind'. This is the large world of the unaffiliated knowledge workers, of which academia is numerically but a small part. The many changes taking place in scholarly information dictate that the future is unlikely to be a smooth and gradual evolution from the past. Radical new approaches are required, a revolution which takes on board the perfect storm of changes listed in this book. Just as such changes have changed the face of industries such as music and retail in recent years, so similar dramatic changes are likely to result in a restructuring of STEM into a more technologically-focused industry within the next decade. The implications for the current STEM stakeholders are profound.

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization’s DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes.

Everyone talks innovation and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance. How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization’s DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the first edition showcased the widely adopted healthcare innovation model from HIMSS and how providers could leverage to increase their velocity of digital transformation. Regardless of its promise, innovation has been slow in healthcare. The second edition takes the critical lessons learned from the first edition, expands and refreshes the content as a result of changes in the industry and the world. For example, the pandemic really shifted things. Now providers are more ready and interested to innovate. In the past year alone, significant disruptors (such as access to digital health) have entered the provider space threatening the existence of many hospitals and practices. This has served as a giant wake-up call that healthcare has shifted. And finally, there is more emphasis today than before on the concept of patient and clinician experience. Perhaps hastened by the pandemic, the race is on for innovations that will help address clinician burnout while better engaging patients and families. Loaded with numerous case studies and stories of successful innovation projects, this book helps the reader understand how to leverage innovation to help fulfill the promise of healthcare information technology in enabling superior business and clinical outcomes.

Cloud Data Center Network Architectures and Technologies has been written with the support of Huawei's vast technical knowledge and experience in the data center network (DCN) field, as well as its understanding of customer service requirements. This book describes in detail the architecture design, technical implementation, planning and design, and deployment suggestions for cloud DCNs based on the service challenges DCNs encounter. It starts by describing the overall architecture and technical evolution of DCNs, with the aim of helping readers understand the development of DCNs. It then proceeds to explain the design and implementation of cloud DCNs, including the service model of a single data center (DC), construction of physical and logical networks of DCs, construction of multiple DCNs, and security solutions of DCs. Next, this book dives deep into practices of cloud DCN deployment based on real-world cases to help readers better understand how to build cloud DCNs. Finally, this book introduces DCN openness and some of the hottest forward-looking technologies. In summary, you can use this book as a reference to help you to build secure, reliable, efficient, and open cloud DCNs. It is intended for technical professionals of enterprises, research institutes, information departments, and DCs, as well as teachers and students of computer network-related majors in colleges and universities. Authors Lei Zhang Mr. Zhang is the Chief Architect of Huawei's DCN solution. He has more than 20 years' experience in network product and solution design, as well as a wealth of expertise in product design and development, network planning and design, and network engineering project implementation. He has led the design and deployment of more than 10 large-scale DCNs for Fortune Global 500 companies worldwide. Le Chen Mr. Chen is a Huawei DCN Solution Documentation Engineer with eight years' experience in developing documents related to DCN products and solutions. He has participated in the design and delivery of multiple large-scale enterprise DCNs. Mr. Chen has written many popular technical document series, such as DCN Handbook and BGP Topic.

The New Art Museum Library addresses the issues facing today's art museum libraries through a series of scholarly essays written by top librarians in the field. In 2007, the publication, Art Museum Libraries and Librarianship, edited by Joan Benedetti, was the first to solely focus on the field of art museum librarianship. In the decade since then, many changes have occurred in the field--both technological and ideological--prompting the need for a follow-up publication. In addition to representing current thinking and practice, this new publication also addresses the need to clearly articulate and define the art museum library's value within its institution. It documents the broad changes in the environment that art museum libraries now function within and to celebrate the many innovative initiatives that are flourishing in this new landscape. Librarians working in art museum face unique challenges as museums redefine what object-based, visitor-centric learning looks like in the 21st century. These unique challenges mean that art museum libraries are developing new strategies and initiatives so that they can continue to thrive in this environment. The unique nature of these initiatives mean that they will be useful to librarians working in a wide range of special libraries, as well as more broadly in academic and public libraries. The New Art Museum Library is uniquely positioned to present new strategies and initiatives including digital art history initiatives, the new norms in art museum library staffing, and the public programing priorities that are core to many art museum libraries today.