Electrical Engineering Telecommunications Network Management Technologies and Implementations A follow-up to Telecommunications Network Management into the 21st Century: Techniques, Standards, Technologies, and Applications (IEEE Press 1994), this collection of original chapters written by leading experts in the field brings together a full range of applications topics in telecommunications network management. Telecommunications Network Management illustrates how related technology advancements in the telecommunications and computing industries can help engineers achieve cost-effective, end-to-end management of networks. The reader will understand how information modeling and distributed management help to simplify network representation, introduce computing platforms, and reduce operations costs. This book will help engineers and technical managers who face the challenge of integrating multiple technologies, working with multiple vendors, and identifying different management requirements. Topics covered include:

• Information modeling
• New software paradigms
• Distributed management
• Management of CATV and wireless networks
• Software applications lifecycle

"John Ilhan: A Crazy Life" tells the fascinating story of John Ilhan -- a working-class immigrant who overcame incredible odds to become one of the richest men in Australia. Founder of phenomenally successful mobile telephone company Crazy John's, Ilhan tragically passed away in 2007 at the age of forty-two.

As told through the eyes of his family, friends and colleagues, this poignant biography reveals new insights into the man behind Crazy John's, the wife and four children he left behind and his David and Goliath battle with Telstra.

Ilhan's inspirational journey shows how self-belief, passion and a never-say-die attitude can see you achieve your dreams.

"When you share your life with a true achiever it's hard to fully comprehend the impact they can have on the broader community. Unfortunately for my family, I learned about that impact the day John passed away."
--Patricia Ilhan, co-founder, Ilhan Food Allergy Foundation

"When John passed away we lost a truly wonderful person who was a giant at everything he did and a truly free spirit. The amazing thing was he'd only just started to make his mark on the wider community."
--Brendan Fleiter, Chief Executive Officer, Crazy John's

..".he was a migrant from Turkey who grew up in Broadmeadows and rose to a very senior position in our community. To my mind John lived until he was 100; he just did it in forty-two years."
--Eddie McGuire, President, Collingwood Football Club

John Gilks embarked on this project almost 20 years ago, initially in East Anglia but eventually travelling the length and breadth of the country. The result was hundreds of pictures of Post Offices, pillar boxes, post buses and railway travelling post offices, which are supplemented here by period photographs from the Post office's own archives.

The Post Office Railway, when it started running in 1927, was the first fully automated driverless railway in the world, a full forty years before the Victoria Line started service in London in 1967. The railway below London became the main means of moving mail, with Mount Pleasant being the hub of the distribution system. Linking with London's main line stations most of the country's long-distance mail travelled via the Post Office Railway. The fascinating story of how it began, how it was built, and why it closed is told here in an accessible way that tries to cover a highly technical and innovative system in a way that is easy to understand. The railway closed in 2003, but that was not the end of the story. The Postal Museum took over part of the Mount Pleasant sorting office to tell the story of 500 years of postal history and to open Mail Rail again with specially built trains as a visitor attraction and the start of a whole new adventure. If you are a railway enthusiast, postal enthusiast, urban explorer or just interested in finding out more about one of London's best-kept secrets this book is a must read for you.

In 2011 the Philippines surpassed India to become what the New York Times referred to as "the world's capital of call centers." By the end of 2015 the Philippine call center industry employed over one million people and generated twenty-two billion dollars in revenue. In A Nation on the Line Jan M. Padios examines this massive industry in the context of globalization, race, gender, transnationalism, and postcolonialism, outlining how it has become a significant site of efforts to redefine Filipino identity and culture, the Philippine nation-state, and the value of Filipino labor. She also chronicles the many contradictory effects of call center work on Filipino identity, family, consumer culture, and sexual politics. As Padios demonstrates, the critical question of call centers does not merely expose the logic of transnational capitalism and the legacies of colonialism; it also problematizes the process of nation-building and peoplehood in the early twenty-first century.

This latest volume of thought leadership from across the global postal industry is entitled Exploring New Frontiers - Reshaping the Postal Industry. The postal, parcel and logistics industry, as a business ecosystem, is evolving and changing fast as it responds to the challenges and opportunities it faces. Some changes are being driven by external factors such as the emergence of new technologies, so-called digital disruption and the rapidly growing e-commerce market. Other changes, driven by regulation or strategic choices, such as diversification, are partly in the hands of industry leaders who, with their key stakeholders, can decide, or at least influence, the direction they are taking. In 34 chapters, thought leaders from 22 countries around the world give their accounts of what is happening on different frontiers of this vast global industry sector in the context of the changes that are happening around us. Each reflects their own insights and perspective, told with their 'authentic voice'. These are not meant to be definitive solutions to current challenges but rather opportunities to explore interesting and important questions about how the industry is being reshaped. The book is designed for readers to be able to dip into topics they are interested in and then use the chapters as a starter to stimulate further thought and discussion.

This volume, the result of the 21st Conference on Postal and Delivery Economics (Ireland, 2013), describes the continuing problem of the decline of the postal sector in the face of electronic competition and offers strategies for the survival of mail services in a digital age.The 25 original papers in this collection provide econometric analyses on the changing demand and elasticity of mail in the modern era. Proposed solutions to declining interest in the postal sector include closer links between mail services and the digital sphere, expansion of the parcel sector, changes to the universal service obligation, legal reform and regulatory change. Professors and students of regulatory economics will have an interest in this book, as will managers and other decision-makers working within the postal sector. Contributors include: D. Bailly, L. Balk Hope, C. Borsenberger, A.T. Bozzo, M.D. Bradley, T.J. Brennan, K.L. Capogrossi, I. Carslake, M.M. Cigno, K.K. Clendenin, J. Colvin, H. Cremer, M.A. Crew, P. De Donder, B.K. Eakin, R. Eccles, K. Elkela, A. Fratini, F. Fustier, R.R. Geddes, D. Geradin, B. Gough, A. Gustafsson, A. Haller, J. Hearn, H. Hennessy, A. Hildingsson, A.C. Houck, G. Houpis, C. Jaag, L. Janin, D. Joram, S. Lecou, J. Levin, C. Malamataris, B. Marsh, M. Meidinger, M. Moloney, H. Nikali, C.J. Paterson, E.S. Pearsall, M.K. Perkins, J. Pickett, R. Sahly, S. Selander, C. Sheedy, M. Srinivasan, V.I. Stanford, C. Strobel, G. Swinand, U. Trinkner, T. Uotila, J. Vantomme, T. Walsh

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.
-Presents key concepts and techniques, including a formal development process, in a real-world context
-Provides extensive management guidelines
-Stresses the importance of staff selection and training

A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships

The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry.Reveals how telecommunications companies can effectively enhance their relationships with customersProvides the groundwork for defining social network analysisDefines the tools that can be used to address social network problems

A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis.

After broadband access, what next? What role do metrics play in understanding "information societies"? And, more importantly, in shaping their policies? Beyond counting people with broadband access, how can economic and social metrics inform broadband policies, help evaluate their outcomes, and create useful models for achieving national goals? This timely volume examines not only the traditional questions about broadband, like availability and access, but also explores and evaluates new metrics more applicable to the evolving technologies of information access.
Beyond Broadband Access brings together a stellar array of media policy scholars from a wide range of disciplines--economics, law, policy studies, computer science, information science, and communications studies. Importantly, it provides a well-rounded, international perspective on theoretical approaches to data-based communications policymaking in the Americas, Europe, Asia, and Africa. Showcasing a diversity of approaches, this invaluable collection helps to meet myriad challenges to improving the foundations for communications policy development.

In 1984, the Department of Justice settled its antitrust case against AT&T. The agreement, embedded in the Modification of Final Judgment, led to a divestiture of the local telephone exchanges from AT&T to the Regional Bell Operating Companies (known as the Baby Bells). This agreement gave unprecedented power over a major US industry to one man, Judge Harold Greene of the US District Court of the District of Columbia. The Baby Bells could not enter any line of business without approval from Judge Greene. With technological change it became increasingly desirable for the Baby Bells to enter different lines of business, but each attempt was subject to legal challenge and lengthy, costly litigation. In 1994, the Baby Bells mounted a major legal challenge to the Modification of Final Judgement (MFJ). As part of their strategy, they asked leading scholars in the field to examine the costs and benefits of the MFJ and provide evidence in the form of affidavits regarding its effect. Using a cost-benefit framework, the conclusion of the analysis is that the MFJ should be vacated and competition should be allowed in the industry. Deregulating Telecommunications draws together a group of leading practitioners and academics in the fields of regulation, industrial organisation and antitrust to explore:

• A cost-benefit analysis of the 1984 AT&T antitrust settlement
• Theoretical and empirical studies that analyse the results of the settlement from its inception in 1984 to 1994
• An explanation for the recent policy decisions to reduce the amount of regulation in telecommunications
• Analysis vital to predicting the results of any deregulation in telecommunications in the future

This bookwill prove invaluable to economists interested in telecommunications, as well as those interested in antitrust and in regulation.

Regulation continues to be an important issue in the postal and delivery sector of the global economy. This latest volume in the Advances in Regulatory Economics series reflects the latest research on trends and policies affecting the postal sector and progress made in the industry's competitive agenda. It is global in scope and covers a broad range of legal and economic issues from leading scholars, researchers, and policy makers.Topics covered include: service quality and price caps, the impact of price regulation on service quality, financing the USO, cost analysis and pricing of innovative postal products, postal demand studies, the effects of intermedia competition; mail order demand; Internet advertising, trends in direct mail, legal and regulatory issues related to the postal sector, competitive strategies in the parcel market, and environmental impacts of mail. The book also provides concrete analyses of the driving forces underlying restructuring, transformation and privatization strategies of postal operators. Scholars and practitioners in public sector economics and postal regulation will appreciate this in-depth treatment of their industry.

Reinventing the Post: Building a Sustainable Future is the third book in this series which explore how the postal sector is changing in order to meet new challenges. This volume addresses the fundamental issues which face the sector, not just to survive but to have sustainable economic business models that will secure a future for the industry and continuing work for its employees. This in turn benefits other stakeholders and society as a whole whilst also taking care of the planet by making less use of scarce resources and reducing negative environmental impacts. The postal sector has an enormous impact on the daily life of nations, businesses and households reaching right across countries, lubricating economies, providing universal services accessible to rural and city communities and employing millions of people. When taken together with related businesses and sectors, it has a vast daily 'footprint' across the globe, covering every aspect of life. So much so that it can, almost uniquely and by itself, be a very powerful agent for change and arguably a vehicle with more traction and prospect of moving things forward than inter-governmental initiatives that rely for their momentum on political agreements to aspirational targets. If the sector collectively changes its thinking and behaviour, it can take its employees, customers and suppliers with it, along with all the people and activities associated with them. So this volume is more than showcasing perspectives from the industry to stimulate and challenge thinking about sustainability, it is also a call to action for the whole of the sector to play a major global leadership role in facing the very real existential threats to our planet and life on earth. This will take much more radical thinking and imagination than we have applied to reinventing the post or developing new business strategies - it requires us to face some very fundamental questions about our very existence.

Worldwide, postal and delivery economics has attracted considerable interest. Numerous questions have arisen, including the role of regulation, funding the Universal Service Obligation, postal reform in Europe, Asia and North America, the future of national Postal Operators, demand and pricing strategies, and the principles that should govern the introduction of competition. Collected here are responses to these questions in the form of 24 essays written by researchers, practitioners, and senior managers from throughout the world. This volume will have a broad appeal, with an audience ranging from practitioners in the express and delivery industry, national Postal Operators and managers, to economists, regulators, competition lawyers, marketers, scholars in economic regulation, and institutional libraries.

The US postal service has moved from a largely ignored agency of the government to the frontline troops in the battle with terrorists sending anthrax and other unforeseen threats. This much misunderstood and maligned government agency manages to deliver millions of letters and packages each day through rain, snow and every imaginable kind of weather condition to every nook in the United States. This new book offers in-depth information on the background and the current issues of the Postal Service.

Although general economic reforms were initiated in China in 1978, for over a decade China's telecommunications industry was largely untouched and remained an administrative monopoly. As a result of ongoing overall reforms, as well as interactions between internal and external forces, China started to reform its telecommunications regime in the early 1990s. In a relatively short period, fundamental changes have taken place in a number of key areas, including regulation, market access, competition, foreign investment and the like. In 2000, the Chinese government issued the Telecommunications Regulations, to meet WTO standards, set out fundamental competition rules and clear away obstacles barring foreign and private investment from the telecommunications sector. In the past few years, a number of rules covering various regulatory issues have also been made, including the long awaited Regulations on the Administration of Foreign Invested Telecommunications Enterprises. The Chinese government, meanwhile, continues the process of drafting a comprehensive Telecommunications Law, with passage expected in 2003. In studying China's telecommunications reforms, this book applies a Public Choice Plus theory, which analyses interactions between various discrete factors or forces in policy-making and, in particular, the roles of interests, ideology, technology, ideas, institutions and the internationalisation of markets.

This book explains the history, current situation, market size and technological level of China's telecommunication industry in detail. It also provides an introduction to the main operators in China and their respective market shares and network technologies. Information about major equipment manufacturing enterprises and their major products is also provided, and their competitive strengths are analyzed. Finally, the book describes the evolution of China's telecommunication regulatory regime, the changes in telecommunication policies and the reform of regulatory practices. The impact of these reform measures is then briefly evaluated.

This non-technical book examines Britain's cable communications industry -- the leader in Europe with a powerful fibre network, capable of delivering hundreds of channels, cable TV, advanced telephony and the new interactive services.

Ian Scales who has been covering the industry since the early 1980s, explains why cable is a major factor in engineering the UK's current pole position on the European Information Superhighway. He reviews the basics of the technology, its history and how services might evolve as the market in both entertainment and two-way communications between people and businesses continues to boom.

With the demise of WorldCom amidst a flurry of accounting scandals dominating the front pages, and following hotly in the footsteps of the equally spectacular downfall of other telecoms giants including Global Crossing and Lucent Technologies in recent months, The Great Telecoms Swindle investigates the reasons behind a roller coaster ride that is set to continue for some time yet. Vivendi, France Telecom, Vodaphone and numerous other corporate behemoths all face testing and possibly life-threatening times that will demand radical solutions in the coming months.
The telecoms story is set to run and run and investors are set to continue to feel the heat. For a market that, as little as eighteen months ago amounted to a license to print money, the question 'what went wrong?' must urgently be asked. How could companies like Cisco Systems go from being paragons of virtue in the new corporate age to near pariahs embroiled in a welter of financial difficulties in such a short space of time? Is 'next generation telecoms' nothing more than a myth, a triumph of hype over reality? Tracking the rise and fall of the telecoms market from deregulation in the eighties through the advent of the mobile world, and on to broadband, 3G, and the mobile Internet the authors uncover what fuelled the boom, where the mistakes were made (by industry players and investors alike), and what if anything the future holds.
Taking the lid off the headlines, The Great Telecoms Swindle reveals and examines the real problems in the telecoms market today, and exposes an industry that is entirely unsure of its own future value proposition.

This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made - to be a bit pipe or a trendsetter of digitalization. Based on an analysis of the key challenges for telcos, the book derives future market scenarios and puts forward recommendations for how they can successfully position themselves. It proposes a framework based on seven "levers," which addresses concrete measures in each step of the value chain, ranging from technology, IT and processes, to innovation, marketing and sales issues. The book discusses the current challenges and provides both general recommendations and concrete solutions. Respected experts illustrate innovative strategic and technical trends and provide insights gained in real-life transformation projects. Recent developments in the areas of regulation, product development, competition between over-the-top (OTT) providers and telcos, as well as technical innovations like 5G, SDN/NFV, LEO satellites and MEC are discussed. Accordingly, practitioners, managers and researchers alike will benefit from the book's wealth of examples and up-to-date insights.

Focusing on the European telecommunications sector, which holds a vital strategic position in an economy that relies on information-processing activities, this book highlights the largely untapped skills and potential contribution women employees can make to total quality programmes. It explains how the principle of equality-driven total quality can be extended to encompass the full diversity of a workforce, and how the principles involved can be applied to other industrial sectors.

Instrumentation and control systems are highly reliant on data communications, so a working knowledge of the latest communications technologies and the essential protocols is essential for anyone designing, specifying or using instrumentation and control systems. This book is the only title on the market designed specifically for this audience. This is a comprehensive treatment of industrial data communication systems. Commencing with a thorough discussion of the popular RS-232, RS-422 and RS-485 standards it then moves on to industrial protocols, industrial networks and the communication requirements for the 'smart' instrumentation which is becoming "de rigeur" in industry today. The book also provides a solid grounding in the various Fieldbus and DeviceNet standards on the market today. This book provides you with the knowledge to analyse, specify and debug data communications systems in the instrumentation and control environment.
*The essential guide to communications techologies and protocols for engineers designing, specifying or using instrumentation and control systems
*Provides the knowledge required to analyze, specify and debug data communication systems, introducing the latest digital technologies
*Coverage includes RS-232, RS422 and RS-485 standards, industrial networks and protocols, smart instrumentation, FieldBus and DeviceNet standards

This book discusses the ideas, interventions (by different players) and technological revolutions that have transformed the telecom industry to propel it towards a growth cycle. Pursuing a comprehensive approach, it examines highly topical issues in depth, e.g. mobile data security via 4G, the new industrial revolution, green telecommunications, and consumer awareness of radio signals. Along with input from regulators, government organizations and industry players, expert opinion columns in each chapter clearly present the viewpoints of the industry and ministry. Several graphical tools are used throughout the book, helping readers to contemplate the text in different ways and to make concepts more "hands-on." Readers will also gain a holistic perspective of the industry (key players, regulatory bodies and the consumer) and a clearer understanding of various policy issues and their implementation mechanisms, business dynamics and technology issues in this sector.

Plunkett's Telecommunications Industry Almanac is the only complete reference guide to the telecommunications technologies and companies that are changing the way the world communicates today. This massive reference book's market research section provides our famous trends analysis, as well as major statistical tables. You will receive an abundance of data on statistics, new telecommunications technologies, markets, the Internet, land lines, VOIP, unified communications and leading telecommunications companies. In the corporate profiles section, you'll receive vital details on the Telecommunications 500 Firms, the largest, most successful corporations in all facets of the telecommunications business on a worldwide basis, both public and private. These in-depth profiles include corporate names, addresses, phone and fax numbers, web sites, growth plans, competitive advantage, financial histories and up to 27 executive contacts by title. You will also find information regarding local exchange and long distance telephone service markets and trends, wireless and cellular telephone markets and trends, satellite telecommunications, Wi-Fi, telephone industry equipment, software and support. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.