A technical tutorial and a systematic strategy for corporate managers responsible for approving, recommending, or specifying the purchase of an elaborate, expensive communications network system. Does not compare the merits of available products, but introduces an approach for evaluating their stren

Electrical Engineering Telecommunications Network Management Technologies and Implementations A follow-up to Telecommunications Network Management into the 21st Century: Techniques, Standards, Technologies, and Applications (IEEE Press 1994), this collection of original chapters written by leading experts in the field brings together a full range of applications topics in telecommunications network management. Telecommunications Network Management illustrates how related technology advancements in the telecommunications and computing industries can help engineers achieve cost-effective, end-to-end management of networks. The reader will understand how information modeling and distributed management help to simplify network representation, introduce computing platforms, and reduce operations costs. This book will help engineers and technical managers who face the challenge of integrating multiple technologies, working with multiple vendors, and identifying different management requirements. Topics covered include:

• Information modeling
• New software paradigms
• Distributed management
• Management of CATV and wireless networks
• Software applications lifecycle

Originally published in 1961. This book gives the layman a better understanding of the nature of nuclear power and explains some of the major problems which have to be overcome in making practical use of it. It is concerned mainly with the different kinds of nuclear reactors - their underlying principles are explained and illustrated by reference to particular plants or design studies. Interested readers will find that the discussion of principles is full enough, and the range covered wide enough, to provide a broad view of the subject and a useful introduction to some more technical literature.

This book traces important legal and regulatory developments in the first two decades since the Telecom Regulatory Authority of India (TRAI) was established, along with its political and economic aspects. It narrates the story of the institutional progress of TRAI and its influence on the growth of India's telecom sector. The telecom revolution was a game changer in post-liberalization India, a country today home to the second largest subscriber base in the world- more people have access to mobile phones than toilets. Its rapid, relentless growth has created new possibilities and challenges, including a robust regulatory policy. This book, the first comprehensive survey of TRAI's progress, examines the salient developments in regulation of the Indian telecom sector. It analyses, at the macro-institutional level, the norms and rules reconstituted over time; at the institutional level, the impact of important court judgments, relevant telecom case law (including the 2G judgment and Adjusted Gross Revenue-related cases), and the 'judicialization' of regulatory governance; and, at the micro-institutional level, the mechanisms of governance of TRAI and the way its functioning has affected the alignment of incentives in the regulatory space. It provides an overview of the regulatory framework and the context in which the telecom sector was deregulated, the structure of internal governance, and issues in telecom licensing and spectrum allotment. The book combines academic rigour and empirical research with a practitioner's perspective of the unfolding events. It will interest students and researchers of economics, law, public policy, communications technology, and ICT policy and regulation, as well as telecom sector professionals, service providers, academic experts, policymakers, and think tanks.

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples for training call center staff, and an analysis of the significance of the call center to overall corporate customer relationship strategies.
A special feature of the book is its focus on call center case studies, describing a number of successful call center strategies and best practices, selected from various business sectors - financial, retail, healthcare, travel, technology, and others. These case studies provide useful guidelines based on successful corporate call centers that will guide you in establishing and maintaining the most effective call center operation for your enterprise.
-Presents key concepts and techniques, including a formal development process, in a real-world context
-Provides extensive management guidelines
-Stresses the importance of staff selection and training

"Wireless Foresight" deals with the development of the wireless communications industry and technology during the coming ten to fifteen years. Telecommunications is a global business of enormous proportions and is one of the largest industries in the world.

Written in a highly accessible and simple to read manner, this book is based around four scenarios of the wireless world in 2015. The focus is on the industry (i.e. infrastructure and terminal vendors, operators, and service developers and providers) as well as on new players. Discusses the long-term developments described in the four scenarios and also short term issues, for example the challenges facing industry. Uncovers important areas for technological research and discusses the critical challenges facing industry, for example; the high cost for infrastructure, the slow spectrum release, the stampeding system complexity, radiation, battery capacity, and the threat of a disruptive market change facing the telecommunications industry. Offers a global approach whereby developments from around the world are described. Employs the method of building full-scale scenarios as opposed to just identifying trends and making predictions.

"Wireless Foresight" is an invaluable and provocative read for top and middle management, strategists, business developers, technology managers, and entrepreneurs in the telecom, datacom and infocom industries alike. It is also of great interest to financial analysts and academics.

Broadband is one of the most transformative technologies of the 21st century, yet our understanding of its regional impacts remains somewhat rudimentary. Not only are issues of broadband pricing and speed relevant in this context, but the overall quality of service for broadband can often dictate its impacts on regional development. This book illuminates the regional impacts of this pervasive and important technology. The principle aim of this book is to deepen our understanding of broadband and its connections to regional development. First, it uses a geospatial lens to explore how the relationship between broadband and regional development influences access to technology platforms, dictates provision patterns, and facilitates the shrinkage of space and time in non-uniform and sometimes unexpected ways. Second, it book provides a comprehensive guide that details the strengths and weaknesses of publically available broadband data and their associated uncertainties, allowing regional development professionals and researchers to make more informed decisions regarding data use, analytical models and policy recommendations. Finally, this book is the first to detail the growing importance of broadband to digital innovation and entrepreneurship in regions. This book will be of interest to regional development professionals and researchers in economics, public policy, geography, regional science and planning.

This book is based on a conference on Regulation and the Evolving Nature of Postal and Delivery Services: 1992 and Beyond' held at Village PTT, La Londe les Maures, France, on March 18, 1992. Leading practitioners, worldwide postal administrations, and the express delivery industry, as well as a number of regulators, academic economists, and lawyers examine the important policy and regulatory issues facing the postal and delivery industries. This includes such issues as: international postal policy and the role of the Universal Postal Union; regulation and terminal dues; competition, entry and the role of scale and scope economies; the nature and role of costs analysis in postal service; productivity; and service standards.

Telecommunications Industry in India represents the first comprehensive study of a state-run enterprise in the telecommunications industry. The study traces over a period of half a century (1948-2009) the growth and decline of Indian Telephone Industries (ITI). At the heart of the monograph stands one central interrogation: How does the socio-technical system of production in a state-controlled firm shape the relations linking the four main actors: the state, management, union and workers? The original contribution of this book lies in combining business history and labour history within a single conceptual framework. The author evaluates the broader conclusions about the telecommunications industry and public sector through the lens of an individual firm to arrive at a more nuanced understanding of the dynamics of change in the globalizing Indian economy. The work is well in command of the literature on the global business history counterparts of ITI in the telecommunications industry. It is further strengthened by the use of French material on the subject which is now accessible for the first time in English. Please note: Taylor & Francis does not sell or distribute the Hardback in India, Pakistan, Nepal, Bhutan, Bangladesh and Sri Lanka

Promoting New Telecom Infrastructures examines how current telecom infrastructures are transforming from dedicated networks supporting either voice, data or broadcasting services to converged networks that support a wide variety of communication services, often denoted as Next Generation Networks (NGN). A current key challenge is therefore to define strategies, which can stimulate demand and investments in NGN in order to ensure development of adequate information infrastructures. With contributions from leading authorities in the field, this innovative book explores the three key themes related to this challenge and to strategies for the stimulation of demand and supply for NGN: strategies for expansion of broadband, pricing in NGN and development and pricing of mobile services. This exciting work will be warmly welcomed by academics and researchers of telecommunications policy, innovation and technology studies, as well as those concerned with regulation and governance.

The telephone used to be a luxury item. Today, 95% of Americans have telephone service, and many carry their phones wherever they go. Few inventions have contributed more to modern culture and society than the telephone, yet almost no one recognized the true potential upon its introduction. This book presents the development of the telephone from its invention in 1875 to the present day. Over the course of the 20th century, the interactions between corporate, technological, and legislative and judicial factors determined the course of the industry. Battles were fought over patents, monopolies, regulation, and deregulation. AT&T became, for a time, the largest company in the world-and a protected monopoly. The move from monopoly to competitive services was long and difficult, and its complexity has only grown.

McMaster considers the numerous roles of players who affected the industry, including telecommunications carriers-especially AT&T-the government and its agencies, and the courts. Technology's role is also examined throughout telephone's development and maturation. McMaster chronicles the fascinating story of the telephone's rise, its spread to ubiquity in today's society, and the billion-dollar industry it has engendered. This accessible history is ideal for students seeking a clear, concise introduction to one of the landmark American industries of the 20th century.

Broadband is one of the most transformative technologies of the 21st century, yet our understanding of its regional impacts remains somewhat rudimentary. Not only are issues of broadband pricing and speed relevant in this context, but the overall quality of service for broadband can often dictate its impacts on regional development. This book illuminates the regional impacts of this pervasive and important technology. The principle aim of this book is to deepen our understanding of broadband and its connections to regional development. First, it uses a geospatial lens to explore how the relationship between broadband and regional development influences access to technology platforms, dictates provision patterns, and facilitates the shrinkage of space and time in non-uniform and sometimes unexpected ways. Second, it book provides a comprehensive guide that details the strengths and weaknesses of publically available broadband data and their associated uncertainties, allowing regional development professionals and researchers to make more informed decisions regarding data use, analytical models and policy recommendations. Finally, this book is the first to detail the growing importance of broadband to digital innovation and entrepreneurship in regions. This book will be of interest to regional development professionals and researchers in economics, public policy, geography, regional science and planning.

The revolution of wireless communications has only just begun to transform the telecommunications industry worldwide. This book offers insight into the possible options for corporate strategists and government policymakers as they look to harness the expansion of wireless communications to meet the goals of sustainable telecommunications development. Using a multidisciplinary approach which combines policy research, legal analysis, business economics, and models of sustainability from the environmental sciences, the book compares the development of wireless communications in four countries: the United States, the United Kingdom, Russia, and Brazil.
The comparative analysis points to common themes and opportunities, including:
* breaking down the barriers between wireless and wireline access by changing the regulatory design which constrains service providers;
* targeting the development potential of wireless access through the utilization of new technologies and service models; and
* using wireless access as the basis for full facilities-based competition in both developing and developed world markets.
No other book today offers this broad a context for a discussion of wireless communications and its potential impact on the evolution of the telecommunications industry.

Markets which have been previously out-of-reach for companies other than monopolies or other protected firms, are increasingly being opened up to new entrants. Greater competitive pressure implies that more sophisticated business strategies must be formulated by all companies cooperating in emerging markets. This book focuses on strategy in emerging telecommunications markets in a liberalized Europe, particularly in the UK and Sweden. The book provides: * a literature review and applications of strategy concepts and key correlations * applications of a market establishment model and the strategic states model * a description of competition amongst telecom operators in the UK and Sweden * detailed case-studies of strategies of telecom operators in Europe * the identification of patterns and processes valid for emerging markets in general. Whilst the industry focus in the book is telecommunications, the framework and the models explored and developed provide guides to strategy formulation irrespective of the market under consideration. Strategy in Emerging Markets will make valuable reading for strategy researchers, students and for corporate strategists. It will be of particular interest to those wishing to plot recent developments in the telecommunications industry.

During this era of construction of the information superhighway, this volume presents a prudent analysis of the pros and cons of continuing state regulation of telecommunications. While interested parties either attack or defend state regulation, careful scholarly analysis is required to strike the appropriate balance of regulatory federalism. Focusing on regulation in the 1990s, it uses a positive political economy perspective to analyze enduring state-federal conflicts and to weigh the justifications and explanations for continuing state telecommunications regulation, or for changing its structure. It also considers normative concerns and makes recommendations about how to improve telecommunications policy. Seriously concerned with assessing the problems surrounding cost burdens for different categories of consumers, market entry for different firms, economic growth and the information infrastructure, global competitiveness, and control over information, this volume attempts to provide answers to the following specific questions: * How are states regulating telecommunications in the brave new world of global markets, fiber optics, and digital technology? * Do states vary significantly in their regulatory models? * How are the politics of state and federal regulation different? * Would a different federal-state relationship better serve national telecommunications goals in the future? To tackle these critical questions, the scholarly perspectives of economists, lawyers, political scientists, and telecommunications consultants and practitioners are employed.

This title was first published in 2001. New technologies and the liberalization of the broadcasting and telecommunications market, together with the digitalization and globalization of new services, have challenged irrevocably not only the traditional markets and instructional structures but also the legal systems of broadcasting and telecommunication sectors in the 21st century. This text takes into account changes in digital broadcasting and telecommunication by pointing out that convergence is the process through which broadcasting, telecommunication, press and information sectors are transformed into new sectors (info-com arteries, info-com products, info-com services and info-com content) in order to be fully compatible with the emerging new info-communication industry in the digital transformation and info-communication era.

This book traces important legal and regulatory developments in the first two decades since the Telecom Regulatory Authority of India (TRAI) was established, along with its political and economic aspects. It narrates the story of the institutional progress of TRAI and its influence on the growth of India's telecom sector. The telecom revolution was a game changer in post-liberalization India, a country today home to the second largest subscriber base in the world- more people have access to mobile phones than toilets. Its rapid, relentless growth has created new possibilities and challenges, including a robust regulatory policy. This book, the first comprehensive survey of TRAI's progress, examines the salient developments in regulation of the Indian telecom sector. It analyses, at the macro-institutional level, the norms and rules reconstituted over time; at the institutional level, the impact of important court judgments, relevant telecom case law (including the 2G judgment and Adjusted Gross Revenue-related cases), and the 'judicialization' of regulatory governance; and, at the micro-institutional level, the mechanisms of governance of TRAI and the way its functioning has affected the alignment of incentives in the regulatory space. It provides an overview of the regulatory framework and the context in which the telecom sector was deregulated, the structure of internal governance, and issues in telecom licensing and spectrum allotment. The book combines academic rigour and empirical research with a practitioner's perspective of the unfolding events. It will interest students and researchers of economics, law, public policy, communications technology, and ICT policy and regulation, as well as telecom sector professionals, service providers, academic experts, policymakers, and think tanks.

"Shaping American Telecommunications" examines the technical, regulatory, and economic forces that have shaped the development of American telecommunications services. This volume is both an introduction to the basic technical, economic, and regulatory principles underlying telecommunications, and a detailed account of major events that have marked development of the sector in the United States. Beginning with the introduction of the telegraph and continuing through to current developments in wireless and online services, authors Christopher H. Sterling, Phyllis W. Bernt, and Martin B.H. Weiss explain each stage of telecommunications development, examining the interplay among technical innovation, policy decisions, and regulatory developments.
Offering an integrated treatment of the interplay among technology, policy, and economics as key factors defining the development of the telecommunications sector in the United States, this volume also provides:
*background material to facilitate understanding of each sector;
*contexts for many so-called "new" issues, problems, and trends, demonstrating origins from years or decades in the past; and
*careful annotation, documentation, and reference tables to enable further research on the topics discussed.
This unique multidisciplinary approach provides a balanced view of U.S. telecommunications history, in context with relevant economic, legal, social, and technical analyses. As such, it is essential reading for advanced students in telecommunications needing to understand how the telecommunications industry and service developed to its current form. The volume will also serve as a supplemental text in courses ontelecommunications regulation, and it will be of value to professionals in the field seeking context and background for their daily work.

i Shaping American Telecommunications /i examines the technical, regulatory, and economic forces that have shaped the development of American telecommunications services. This volume is both an introduction to the basic technical, economic, and regulatory principles underlying telecommunications, and a detailed account of major events that have marked development of the sector in the United States. Beginning with the introduction of the telegraph and continuing through to current developments in wireless and online services, authors Christopher H. Sterling, Phyllis W. Bernt, and Martin B.H. Weiss explain each stage of telecommunications development, examining the interplay among technical innovation, policy decisions, and regulatory developments. br br Offering an integrated treatment of the interplay among technology, policy, and economics as key factors defining the development of the telecommunications sector in the United States, this volume also provides: br *background material to facilitate understanding of each sector; br *contexts for many so-called "new" issues, problems, and trends, demonstrating origins from years or decades in the past; and br *careful annotation, documentation, and reference tables to enable further research on the topics discussed. br br This unique multidisciplinary approach provides a balanced view of U.S. telecommunications history, in context with relevant economic, legal, social, and technical analyses. As such, it is essential reading for advanced students in telecommunications needing to understand how the telecommunications industry and service developed to its current form. The volume will also serve as a supplemental text in courses ontelecommunications regulation, and it will be of value to professionals in the field seeking context and background for their daily work.

The proliferation of mobile media in recent years is an international phenomenon, with billions of devices sold annually. Mobile communications are now moving beyond individualized voice to mass media content--text, voice, sound, images, and even video. This will create new types of content that allow media companies and users to interact in new ways. There is a strong interest from the media and telecom industries in what manner of applications and content can be distributed in that fashion, and at what cost. To answer these questions, the book provides 18 chapters from internationally renowned authors. They identify likely types of content such as news, entertainment, peer-to-peer, and location-specific information; evaluate the economics, business models, and payment mechanisms necessary to support these media; and cover policy dimensions such as copyright, competitiveness, and access rights for content providers. This volume takes the reader through the various elements that need to be considered in the development of third generation (3G) content, and explains pitfalls and barriers. The result is a volume of interest to business professionals, academics, and policy makers. The book is international in focus and a glossary of terms is provided. There are few publications available which give an overview of this rapidly changing field.

Instrumentation and control systems are highly reliant on data communications, so a working knowledge of the latest communications technologies and the essential protocols is essential for anyone designing, specifying or using instrumentation and control systems. This book is the only title on the market designed specifically for this audience. This is a comprehensive treatment of industrial data communication systems. Commencing with a thorough discussion of the popular RS-232, RS-422 and RS-485 standards it then moves on to industrial protocols, industrial networks and the communication requirements for the 'smart' instrumentation which is becoming "de rigeur" in industry today. The book also provides a solid grounding in the various Fieldbus and DeviceNet standards on the market today. This book provides you with the knowledge to analyse, specify and debug data communications systems in the instrumentation and control environment.
*The essential guide to communications techologies and protocols for engineers designing, specifying or using instrumentation and control systems
*Provides the knowledge required to analyze, specify and debug data communication systems, introducing the latest digital technologies
*Coverage includes RS-232, RS422 and RS-485 standards, industrial networks and protocols, smart instrumentation, FieldBus and DeviceNet standards

This guide covers the basics of purchasing and managing telephone equipment and services, presented in easy-to-understand terms. It focuses on the functional and practical side of telephony, how businesses can best use telephone systems to help their companies operate successfully, and helps new telecommunications managers understand the basics of the business.

Economic regulation in the telecommunications sector can be performed through economy-wide instruments, such as antitrust law and antitrust authorities, or through sector-specific instruments, such as telecommunications regulation and regulatory authorities. Relying on a comparative analysis of five countries, the present book seeks to shed some light on the respective roles of both types of instruments in liberalized telecommunications markets.

This edited book serves as a companion volume to the Seventh INFORMS Telecommunications Conference held in Boca Raton, Florida, March 7-10, 2004. The 18 papers in this book were carefully selected after a thorough re view process. The research presented within these articles focuses on the latest methodological developments in three key areas-pricing of telecommunica tions services, network design, and resource allocation-that are most relevant to current telecommunications planning. With the global deregulation of the telecommunications industry, effective pricing and revenue management, as well as an understanding of competi tive pressures are key factors that will improve revenue in telecommunica tions companies. Chapters 1-5 address these topics by focusing on pricing of telecommunications services. They present some novel ideas related to pricing (including auction-based pricing of network bandwidth) and modeling compe tition in the industry. The successful telecommunications companies of the future will likely be the ones that can minimize their costs while meeting customer expectations. In this context the optimal design/provisioning of telecommunication networks plays an important role. Chapters 6-12 address these topics by focusing on net work design for a wide range of technologies including SONET, SDH, WDM, and MPLS. They include the latest research developments related to the mod eling and solving of network design problems. Day-to-day management/control of telecommunications networks is depen dent upon the optimal allocation of resources. Chapters 13-18 provide insight ful solutions to several intriguing resource allocation problems."

Contents:
Part I: Theoretical Considerations: Strategy and Some Key Correlates
1. Models of Business Strategy in Emerging Markets
Part II: Telecom Operators in the UK and Sweden: Industry Overview; Design of an Industry Study
2. Telecom Operators in the UK
3. Telecom Operatos in Sweden
Part III: Strategy Cases of Telecom Operators in Europe; Colt Telecom: Expanding in Europe
4. Cable and Wireless: Developing a Corporate Strategy
5. Netcom Systems: Developing a Corporate Strategy
Part IV: Discussion of Empirical Findings: Patterns and Processes; Business Strategies of Telecoms Operators in the UK and Sweden
6. Corporate Structure and Integration: Cable & Wireless vs. Netcom Systems