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Books > Business & Economics > Industry & industrial studies > Media, information & communication industries > Postal & telecommunications industries
Focusing on the European telecommunications sector, which holds a vital strategic position in an economy that relies on information-processing activities, this book highlights the largely untapped skills and potential contribution women employees can make to total quality programmes. It explains how the principle of equality-driven total quality can be extended to encompass the full diversity of a workforce, and how the principles involved can be applied to other industrial sectors.
Telecommunications involves the transmission of audio, video, or digital information over significant distances, for a variety of purposes. This book presents and discusses topical programs and issues in telecommunications, including an overview of the FCC; broadband grants and loans; access to broadband networks; internet domain names; the FCC's authority to regulate net neutrality and automated political telephone calls in federal campaigns.
Instrumentation and control systems are highly reliant on data
communications, so a working knowledge of the latest communications
technologies and the essential protocols is essential for anyone
designing, specifying or using instrumentation and control systems.
This book is the only title on the market designed specifically for
this audience. This is a comprehensive treatment of industrial data
communication systems. Commencing with a thorough discussion of the
popular RS-232, RS-422 and RS-485 standards it then moves on to
industrial protocols, industrial networks and the communication
requirements for the 'smart' instrumentation which is becoming "de
rigeur" in industry today. The book also provides a solid grounding
in the various Fieldbus and DeviceNet standards on the market
today. This book provides you with the knowledge to analyse,
specify and debug data communications systems in the
instrumentation and control environment.
Every customer-facing corporation has at least one call center. In
the United States, call centers handle a billion calls per year.
Call Center Operation gives you complete coverage of the critical
issues involved in the design, implementation, organization, and
management of a customer call center. Sharp provides information on
advanced technology tools for workforce management, workshop
examples for training call center staff, and an analysis of the
significance of the call center to overall corporate customer
relationship strategies.
The book addresses the most recent challenges faced by the postal and delivery sector. This book includes original essays by prominent researchers and practitioners in the field of postal and delivery economics, originally presented at the 28th Conference on Postal and Delivery Economics held online, December 1-5, 2020. Chapters discuss topics such as the sustainability of the universal service obligations (USO) quality of service, last mile solutions, competition in liberalized markets, data protection, environmental sustainability, and the impact of the COVID-19 pandemic. This book will be a useful tool not only for graduate students and professors interested in postal and regulatory economics, but also for postal administrations, consulting firms, and federal government departments.
Plunkett's Telecommunications Industry Almanac is the only complete reference guide to the telecommunications technologies and companies that are changing the way the world communicates today. This massive reference book's market research section provides our famous trends analysis, as well as major statistical tables. You will receive an abundance of data on statistics, new telecommunications technologies, markets, the Internet, land lines, VOIP, unified communications and leading telecommunications companies. In the corporate profiles section, you'll receive vital details on the Telecommunications 500 Firms, the largest, most successful corporations in all facets of the telecommunications business on a worldwide basis, both public and private. These in-depth profiles include corporate names, addresses, phone and fax numbers, web sites, growth plans, competitive advantage, financial histories and up to 27 executive contacts by title. You will also find information regarding local exchange and long distance telephone service markets and trends, wireless and cellular telephone markets and trends, satellite telecommunications, Wi-Fi, telephone industry equipment, software and support. You'll find a complete overview, industry analysis and market research report in one superb, value-priced package.
This title was first published in 2001. New technologies and the liberalization of the broadcasting and telecommunications market, together with the digitalization and globalization of new services, have challenged irrevocably not only the traditional markets and instructional structures but also the legal systems of broadcasting and telecommunication sectors in the 21st century. This text takes into account changes in digital broadcasting and telecommunication by pointing out that convergence is the process through which broadcasting, telecommunication, press and information sectors are transformed into new sectors (info-com arteries, info-com products, info-com services and info-com content) in order to be fully compatible with the emerging new info-communication industry in the digital transformation and info-communication era.
An examination of how post-9/11 security concerns have transformed the public view and governance of infrastructure. After September 11, 2001, infrastructures-the mundane systems that undergird much of modern life-were suddenly considered "soft targets" that required immediate security enhancements. Infrastructure protection quickly became the multibillion dollar core of a new and expansive homeland security mission. In this book, Ryan Ellis examines how the long shadow of post-9/11 security concerns have remade and reordered infrastructure, arguing that it has been a stunning transformation. Ellis describes the way workers, civic groups, city councils, bureaucrats, and others used the threat of terrorism as a political resource, taking the opportunity not only to address security vulnerabilities but also to reassert a degree of public control over infrastructure. Nearly two decades after September 11, the threat of terrorism remains etched into the inner workings of infrastructures through new laws, regulations, technologies, and practices. Ellis maps these changes through an examination of three U.S. infrastructures: the postal system, the freight rail network, and the electric power grid. He describes, for example, how debates about protecting the mail from anthrax and other biological hazards spiraled into larger arguments over worker rights, the power of large-volume mailers, and the fortunes of old media in a new media world; how environmental activists leveraged post-9/11 security fears over shipments of hazardous materials to take on the rail industry and the chemical lobby; and how otherwise marginal federal regulators parlayed new mandatory cybersecurity standards for the electric power industry into a robust system of accountability.
This book introduces the concepts, applications and development of data science in the telecommunications industry by focusing on advanced machine learning and data mining methodologies in the wireless networks domain. Mining Over Air describes the problems and their solutions for wireless network performance and quality, device quality readiness and returns analytics, wireless resource usage profiling, network traffic anomaly detection, intelligence-based self-organizing networks, telecom marketing, social influence, and other important applications in the telecom industry. Written by authors who study big data analytics in wireless networks and telecommunication markets from both industrial and academic perspectives, the book targets the pain points in telecommunication networks and markets through big data. Designed for both practitioners and researchers, the book explores the intersection between the development of new engineering technology and uses data from the industry to understand consumer behavior. It combines engineering savvy with insights about human behavior. Engineers will understand how the data generated from the technology can be used to understand the consumer behavior and social scientists will get a better understanding of the data generation process.
This study investigates whether the existing regulatory framework governing the telecommunications sector in countries in Sub-Saharan Africa effectively deals with emerging competition-related concerns in the liberalised sector. Using Uganda as a case study, it analyses the relevant provisions of the law governing competition in the telecommunications sector, and presents three key findings: Firstly, while there is comprehensive legislation on interconnection and spectrum management, inefficient enforcement of the legislation has perpetuated concerns surrounding spectrum scarcity and interconnection. Secondly, the legislative framework governing anti-competitive behaviour, though in line with the established principles of competition law, is not sufficient. Specifically, the framework is not equipped to govern the conduct of multinational telecommunications groups that have a strong presence in the telecommunications sector. Major factors hampering efficient competition regulation include Uganda's sole reliance on sector-specific competition rules, restricted available remedies, and a regulator with limited experience of enforcing competition legislation. The weaknesses in the framework strongly suggest the need to adopt an economy-wide competition law. Lastly, wireless technology is the main means through which the population in Uganda accesses telecommunications services. Greater emphasis should be placed on regulating conduct in the wireless communications markets.
This book addresses some of the major issues facing postal and delivery services throughout the world. Postal operators worldwide have been slow to address the threats from and opportunities created by electronic competition. The European Commission and member states are wrestling with these issues, while at the same time continuing to deal with the interrelated issues of implementing entry into postal markets and maintaining the universal service obligation. The Postal Accountability and Enhancement Act of 2006 in the U.S. exacerbated financial and managerial problems faced by USPS that result in part from electronic substitution for letter delivery. Comprised of original essays by prominent researchers in the field, this book addresses the new reality of the postal industry and proposes ways in which postal operators might reinvent themselves. Issues discussed include cross-border parcel delivery, e-commerce, the transformation of postal networks, and the effects of postal liberalization. This book will be of interest to postal operators, regulatory commissions, consulting firms, competitors and customers, experts in the postal economics, law, and business, and those charged with the responsibility for designing and implementing postal sector policies. Researchers in regulatory economics, transportation technology, and industrial organization will also find useful information in this volume.
This book is a systematic comparative study of WTO and EU law relevant for universal service provision, and a timely contribution to the ongoing scholarly and policy debates about the concept and scope of universal service. Universal service is one of the most significant regulatory issues worldwide and it is likely to remain so. The central question dealt with by the author is how the technologically intensive sector of telecommunications services can be regulated in a socially fair way in the light of liberalisation and the immense importance of ICTs in the Information Society. The author investigates whether the legal frameworks of WTO and EU can meet the challenges of the rapid and dramatic technological and social change and formulates relevant policy recommendations. The book is of interest to both scholars and practitioners in several disciplines, such as EU and WTO law, telecommunications law and regulation, political science regarding market regulation and governance as well as European integration and WTO. Olga Batura is affiliated to the Leuphana Law School, University of Luneburg, Germany, and to the European Humanities University in Vilnius, Lithania.
This study offers an analysis of the technological and entrepreneurial features of the Victorian telegraph service, together with the companies which ran it until nationalization in 1869. It shows a historical reconstruction mainly based on original and unedited documents belonging to a variety of archives.
Worldwide, postal and delivery economics is the subject of considerable interest. The postal industry's business model is in drastic need of change. Notably, the European Commission and member states are still wrestling with the problems of implementing liberalization of entry into postal markets, addressing digital competition, and maintaining the universal service obligation. In the United States, the Postal Accountability and Enhancement Act of 2006 has, perhaps, exacerbated some of the problems faced by the United States Postal Service (USPS). Currently, the USPS has serious financial problems because of difficulties it faces in making changes and the failure of the Act to address problems that have been long-standing. Electronic competition is severe and affects post offices (POs) worldwide, which have been slow to address the threat. This book addresses this new reality and includes discussion of how POs may attempt to reinvent themselves. Parcels and packets will play a major role in developing new business models for postal operators. This book is of use not only to students and researchers interested in the field, but also to postal operators, consulting firms, utilities, regulatory commissions, Federal Government Departments and agencies of the European Union and other countries.
Based on multiple case study analysis, focusing on scalable service innovation, the present study provides a practical process model that shall serve telecommunication companies as a guideline while conducting strategic cross-industry innovation projects. The findings also pay attention to characteristics in cross-industry collaboration, organizational preconditions and strategic deliberations and postulate propositions for present theoretical innovation process models.
This book offers the first comprehensive overview of contemporary systems for secure electronic/digital postage. It introduces a taxonomy of electronic postage systems and explains their security risks and countermeasures. The underlying cryptographic mechanisms are introduced and explained, and the industrial-scale electronic postage systems existing worldwide are sorted out with respect to this taxonomy. The author also discusses privacy and anonymous mail, the state of standardization of electronic postage, and the process of security evaluation and testing of electronic postage systems.
The recent European Council Directive 114/08 requested the EU Member States to perform an assessment aimed at the identification and designation of the so-called European Critical Infrastructures (ECI). Every analysis of the results of the "first round" of identifications and designations has only taken into account the numbers of ECIs effectively designated, consequently leaving aside all of the other elements related to this important path towards a harmonized vision of the "European Security." This work, with its unprecedented approach, focuses on the elements that have maximized or frustrated the ambitious European objectives and on the issues that might have prevented the directive reaching its full potential. Furthermore, the study offers an in-depth perspective on the lessons learned - including those that can be learned from the US pre-post 9/11 CIP policies - as well as an assessment of the state of play of the Member States after the implementation of the directive, together with predictions for future challenges.
After pioneering this technology and growing the market, COMSAT fell prey to changes in government policy and to its own lack of entrepreneurial talent. The author explores the factors which contributed to this rise and fall of COMSAT.
Up until 1980 the South Pacific Republic of Vanuatu was a joint British-French colony, known as the New Hebrides Condominium. This dual colonial status has led many British and French colonial collectors to shun it and as a result fundamental aspects of its postal history have remained little studied. This is a great pity as the very nature of its Condominium status makes it a fascinating country to collect and research. In this book, we have attempted to redress this situation by analyzing the postal rates within the context of the evolution of its postal system. We also present a substantive revision of previous studies of New Hebrides postmarks and registration cachets / labels. The use of computer technology has also allowed us to resolve a number issues and to redefine several of the postmark subtypes. This has resulted in a comprehensive revision of the subject.
Investigating the essential role that the postal system plays in American democracy and how the corporate sector has attempted to destroy it. "With First Class: The U.S. Postal Service, Democracy, and the Corporate Threat, Christopher Shaw makes a brilliant case for polishing the USPS up and letting it shine in the 21st century."-John Nichols, national affairs correspondent for The Nation and author of Coronavirus Criminals and Pandemic Profiteers: Accountability for Those Who Caused the Crisis "First Class is essential reading for all postal workers and for our allies who seek to defend and strengthen our public Postal Service."-Mark Dimondstein, President, American Postal Workers Union, AFL-CIO The fight over the future of the U.S. Postal Service is on. For years, corporate interests and political ideologues have pushed to remake the USPS, turning it from a public institution into a private business-and now, with mail-in voting playing a key role in local, state, and federal elections, the attacks have escalated. Leadership at the USPS has been handed over to special interests whose plan for the future includes higher postage costs, slower delivery times, and fewer post offices, policies that will inevitably weaken this invaluable public service and source of employment. Despite the general shift to digital communication, the vast majority of the American people-and small businesses-still rely heavily on the U.S. postal system, and many are rallying to defend it. First Class brings readers to the front lines of the struggle, explaining the various forces at work for and against a strong postal system, and presenting reasonable ideas for strengthening and expanding its capacity, services, and workforce. Emphasizing the essential role the USPS has played ever since Benjamin Franklin served as our first Postmaster General, author Christopher Shaw warns of the consequences for the country-and for our democracy-if we don't win this fight. Praise for First Class: "Piece by piece, an essential national infrastructure is being dismantled without our consent. Shaw makes an eloquent case for why the post office is worth saving and why, for the sake of American democracy, it must be saved."-Steve Hutkins, founder/editor of Save the Post Office and Professor of English at New York University "The USPS is essential for a democratic American society; thank goodness we have this new book from Christopher W. Shaw explaining why."-Danny Caine, author of Save the USPS and owner of the Raven Book Store, Lawrence, KS "Shaw's excellent analysis of the Postal Service and its vital role in American Democracy couldn't be more timely. ... First Class should serve as a clarion call for Americans to halt the dismantling and to, instead, preserve and enhance the institution that can bind the nation together."-Ruth Y. Goldway, Retired Chair and Commissioner, U.S. Postal Regulatory Commission, responsible for the Forever Stamps "In a time of community fracture and corporate predation, Shaw argues, a first-class post office of the future can bring communities together and offer exploitation-free banking and other services."-Robert Weissman, president of Public Citizen
The intersection between the competitive dynamics literature and the literature on technology and innovation management is an important area of research. Previous literature has focused on understanding the different types of innovations and how firms use these to improve their product performance. However, we are still way off from a comprehensive understanding of the competitive dynamics triggered by such decisions. This book offers various insights into the competitive dynamics of technology intensive industries, using the mobile phone industry as a reference setting of analysis. In particular, it explores which kind of competitive moves and countermoves have been taken by mobile phone vendors such as Nokia, Samsung, Motorola and Apple, as well as emerging rivals from developing countries, to defend their competitive position over the industry life cycle, and which factors have driven these actions. The book is divided into two parts. The first part offers a general perspective on the competitive dynamics literature. The second part consists of chapters on more specific issues related to the dynamics of competitive strategy in technology intensive industries, and in the mobile phone industry in particular.
This book provides insights into infrastructure sector performance by focusing on the links between key indicators for utilities, and changes in ownership, regulatory agency governance, and corporate governance, among other dimensions. By linking inputs and outputs over the last 15 years, the analysis is able to uncover key determinants that have impacted performance and address why the effects of such dimensions resulted in significant changes in the performance of infrastructure service provision.
Ireland is abuzz with telecommunications. Walk up any street from Dublin to Dingle and every second person is head-down in their mobile phone. Everywhere we are bombarded with deals for fibre-this and wireless-that. The nation's software industry includes nine of the world's top ten tech firms and generates EURO50 billion in annual exports. Sitting silently around Dublin is a necklace of unmarked data centres, storing everything from airline bookings to our personal videos of cute cats. Even more anonymous are the 17 underwater cables stretching out from the coastline, carrying text messages, phone calls and internet data to and from the rest of the world. Across the country a programme to connect over half a million rural homes to the internet by fibre is rolling out. And yet it wasn't so long ago that Ireland was a largely agrarian society with a two-year waiting list just to get a landline phone installed. How did we get from that old-world Ireland to this modern super-connected one? Connecting a Nation tells this story - a story not just of cables, exchanges, SIM cards and broadband but of how telecommunications has played a pivotal role in the development of the country from 1852 to the present. Telecommunications is intimately bound up with politics and economics, with place and people. Connecting a Nation illustrates these interconnections by drawing on personal stories, from the first day of work for an operator at Dublin's new telephone exchange in 1881, via the painful process of getting a phone installed in the 1970s, to the Ryanair website created by two students that ignited the digital revolution in Ireland. Connecting the past to the present, Connecting a Nation offers an insider's perspective on how the decisions of the past continue to shape who we are as individuals - and as a nation.
In 2001, Prime Minister Koizumi Jun'ichiro launched a crusade to privatize Japan's postal services. The plan was hailed as a necessary structural reform, but many bemoaned the loss of traditional institutions and the conservative values they represented. Few expected the plan to succeed, given the staunch opposition of diverse parties, but four years later it appeared that Koizumi had transformed not only the post office but also the very institutional and ideological foundations of Japanese finance and politics. By all accounts, it was one of the most astonishing political achievements in postwar Japanese history. Patricia L. Maclachlan analyzes the interplay among the institutions, interest groups, and leaders involved in the system's evolution from the early Meiji period until 2010. Exploring the postal system's remarkable range of economic, social, and cultural functions and its institutional relationship to the Japanese state, this study shows how the post office came to play a leading role in the country's political development. It also looks into the future to assess the resilience of Koizumi's reforms and consider the significance of lingering opposition to the privatization of one of Japan's most enduring social and political sanctuaries. |
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