This book reframes theoretical, methodological and practical approaches to public administration by drawing on complexity theory concepts. It aims to provide alternative perspectives on the theory, research and practice of public administration, avoiding assumptions of traditional theory-building. The contributors explain both how ongoing non-linear interactions result in macro patterns becoming established in a complexity-informed world view, and the implications of these dynamics. Complexity theory explains the way in which many repeated non-linear interactions among elements within a whole can result in processes and patterns emerging without design or direction, thus necessitating a reconsideration of the predictability and controllability of many aspects of public administration. As well as illustrating how complexity theory informs new research methods for studying this field, the book also shines a light on the different practices required of public administrators to cope with the complexity encountered in the public policy and public management fields. This book was originally published as a special issue of the Public Management Review journal.

Public institutions, companies and governments in the EU and around the world are increasingly engaging in sustainable public procurement - a broad concept that must consider the three pillars of economic equality, social welfare and public health and environmental responsibility when designing public tenders and finalizing government contracts. This book contributes to the development of life-cycle criteria tools and methodologies for public procurement in the EU. It collects both sector-crossing contributions analysing the most relevant theoretical and legal aspects, including both EU law and contract theory, and sector-specific contributions relating to some of the most important sustainable goods and services markets. The book starts with a chapter that discusses the different approaches to including sustainability considerations in buying decisions by both private and public purchasers, and then goes on to examine the EU law on LCC and how it is implemented in different Member States. These chapters address the challenges in balancing economic and sustainability objectives under EU internal market law. One chapter develops the analysis with specific reference to public-private partnership. Another chapter elaborates how multi-stakeholders' cooperation is necessary to develop LCC, based on a case study of a lighting services procurement. Three sector-specific studies relating to social housing, textile and clothing and IT close the book. With contributors from a range of backgrounds including law, business, management, engineering and policy development, this interdisciplinary book provides the first comprehensive study on LCC within the framework of EU public procurement law.

This book presents the key interactions in local government and public enterprise, drawing together the challenges for local governance in the practice of public entrepreneurship and its response to collaboration, place and place making. Specifically, this book includes the impact of local partnerships and public entrepreneurs in local policy implementation. It is written by established authors bringing together their experience and practice of local partnerships and public entrepreneurship in place-based strategies, and will be of value to local government, new forms of enterprise partnerships, wider agencies and public entrepreneurship scholars as well as policymakers responsible for implementation of place-based regeneration. This text will be of key interest to students, scholars and practitioners in public administration, business administration, local government, entrepreneurship, public sector management and more broadly to those with interests in public policy, business and management, political science, economics, urban studies and geography.

Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical Staff leaders, practitioners and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand for service delivery improvements worldwide. The successful MSP will require a formal professional development plan, comprised of skills and knowledge for both personal and career choices as the industry moves into the future. This book is presented in an easy to read format and contains a series of building blocks, "points" to navigate career progression logically. Each point highlights solutions for MSPs to test and apply with real-life stories interspersed to illustrate points. This book contains a helpful glossary, sample job descriptions, and terms specific to the MSP.

Electronic Health Record (EHR) systems today provide increasing levels of clinical decision support and are the fulcrum for change for value-based healthcare delivery. Billions of dollars of government and insurer payments are dependent on evidence-based workflow design and quality report. In this context, quality measurement is no longer a retrospective exercise, but an essential prospective process embedded in clinical operations. Population health tools in the EHR enhance the efficiency and effectiveness of interventions thus improving the quality of care at lower cost. Population health methods are effective in ensuring that the right patient receives the right care at the right time. This book provides a clear framework for design, implementation, and monitoring of innovative population health tools to accelerate measurable improvements in care delivery. Key benefits for readers include conceptual framework, team approach, and technical insights that result in improved patient care, improved performance on quality measures and increased revenue from quality performance incentives and risk-based contracts. This is also a practice guide to the healthcare professionals many roles who are eager to build or improve population health programs with the goal of delivering high quality value-based care.

Orchestrating Value: Population Health in the Digital Age focuses on the leadership thinking and mindset changes needed to transition from brick and mortar healthcare to digital health and connected care. The fourth industrial revolution, with convergent disruptions in biology, business models, computer science, and culture, has the potential to transform the healthcare system like never before. Digital health startups, Big Tech and progressive health systems will change the way health and healthcare are delivered to increasingly digitally savvy consumers. This book challenges readers to rethink the role of data and technology in creating and designing the future. Rather than hooking value-based care and population health management onto traditional healthcare business models, it focuses on the emergence of digital ecosystems. Using the analogy of an orchestra, the book introduces the importance of platforms in the formation of communities and markets with network effects to allow participants to collaborate, create, and innovate. With quotes from healthcare industry leaders and change agents, it helps the strategist understand the three stages of the transition from volume to value. As conductor of the orchestra, the CEO must navigate important leadership pivots to move beyond silo-based thinking. Finally, the Care Management Platform is described as a new operating model for population health in the digital age. As the next generation beyond foundational EHRs, capabilities such as interoperability, analytics, care management and patient/consumer engagement will fundamentally change the way healthcare enterprises operate and deliver value to customers.

Through a series of case studies and selected special topics, Public Sector Enterprise Risk Management presents examples from leading Enterprise Risk Management (ERM) programs on overcoming bureaucratic obstacles, developing a positive risk culture, and making ERM a valuable part of day-to-day management. Specifically designed to help government risk managers, with concepts and approaches to help them advance risk management beyond the basics, the book: Provides a balanced mix of concepts, instruction and examples; Addresses topics that go beyond the basics of Enterprise Risk Management (ERM) program design and implementation; Includes insights from leading practitioners and other senior officials. Many government organizations can refer to the growing body of materials that provide examples of ERM processes and procedures. Far fewer reference materials and examples exist to help organizations develop a risk-mature organizational culture that is critical to the long-term success and strategic value that ERM represents to government organizations. Public Sector Enterprise Risk Management begins to fill that void and is intended to help public sector risk managers overcome barriers that inhibit ERM from becoming an active contributor to major decisions that top officials must make.

Hailed for its timelessness and timeliness, Public Administration in Theory and Practice examines public administration from a normative perspective and provides students with an understanding of the practice of public administration. Combining historical, contextual, and theoretical perspectives, this text give students a truly comprehensive overview of the discipline and focuses on the practical implications of public administration theory. This substantially revised third edition features: Increased emphasis on and expanded coverage of management skills, practices, and approaches, including an all-new "Managerial Toolkit" section comprising several new chapters on important topics like transboundary interactions, cultural competencies, citizen engagement, and leadership and decision-making. Expanded part introductions to provide a thematic overview for students, reinforce the multiple conceptual frameworks or lenses through which public administration may be viewed, and provide guidance on the learning outcomes the reader may anticipate. Still deeper examination of the connections between historic theoretical perspectives and current practices, to help students think through practical and realistic solutions to problems that acknowledge historic precedence and theory, yet also leave room for creative new ways of thinking. This expanded analysis also offers a forum for comparative perspectives, particularly how these practices have emerged in other countries. PowerPoint slides, Discussion Questions (with a focus on practice), Learning Outcomes, and "Things to Ponder" at the end of each chapter that may be used as lecture topics or essay examination questions. Public Administration in Theory and Practice, third edition is an ideal introduction to the art and science of public administration for American MPA students, and serves as essential secondary reading for upper-level undergraduate students seeking a fair and balanced understanding of public management.

Summary Description This book is primarily a celebration of the qualitative work undertaken internationally by a number of experienced researchers. It also focuses on developing the use of qualitative research for health and rehabilitative practitioners by recognizing its value methodologically and empirically. We find that the very nature of qualitative research offers an array of opportunities for researchers in being able to understand the social world around us. Further, through experience and discussion, this book identifies the multifaceted use of qualitative methods in the healthcare and rehabilitative setting. This book touches on the role of the researcher, the participants involved, and the research environment. In short, we see how these three central elements can affect the nature of qualitative work in attempts to offer originality. This text speaks to a number of audiences. Students who are writing undergraduate dissertations and research proposals, they may find the myriad of examples stimulating and may support the rationale for methodological decisions in their own work. For academics, practitioners, and prospective qualitative researchers this book also aims to demonstrate an array of opportunism in the field of qualitative research and how they may resonate with arguments proffered. It is anticipated that readers will find this collection of qualitative examples not only useful for informing their own research, but we also hope to enlighten new discussions and arguments regarding both methodological and empirical use of qualitative work internationally. Features Encompasses the importance of qualitative research and how it can be used to facilitate healthcare and rehabilitation across a wide range of health conditions. Evaluates empirical data whilst critically applying it to contemporary practices. Provides readers with an overview with future directions and influence policy makers in order to develop practice. Focuses on an array of health conditions that can affect groups of the population, coincided with life issues and the care and family support received. Offers innovative methodological insights for prospective researchers in order to add to the existing evidence base.

In recent decades, we have witnessed an increasing use of projects and similar temporary modes of organising in the public sector of nations in Europe and around the world. While for some this is a welcome development which unlocks entrepreneurial zeal and renders public services more flexible and accountable, others argue that this seeks to depoliticise policy initiatives, rendering them increasingly technocratic, and that the project organisations formed in this process offer fragmented and unsustainable short-term solutions to long-term problems. This volume sets out to address public sector projectification by drawing together research from a range of academic fields to develop a critical and theoretically-informed understanding of the causes, nature, and consequences of the projectification of the public sector. This book includes 13 chapters and is organised into three parts. The first part centres on the politics of projectification, specifically the role of projects in de-politicisation, often accomplished by rendering the political "technical". The chapters in the second part all relate to the reframing of the relationship between the centre and periphery, or between policy making and implementation, and the role of temporality in reshaping this relation. The third and final part brings a focus upon the tools, techniques, and agents through which public sector projectification is assembled, constructed, and performed.

Elections are a fundamental element of democracy, since elected governments reflect voter preferences. At the same time, it is inevitable that policies pursued by any government closely resemble the preferences of some citizens, while alienating others who hold different views. Previous works have examined how institutional settings facilitate or hinder policy proximity between citizens and governments. Building on their findings, the book explores a series of "so what" questions: how and to what extent does the distance between individual and government positions affect citizens' propensity to vote, protest, believe in democracy, and even feel satisfied with their lives? Using cross-national public opinion data, this book is an original scholarly research which develops theoretically grounded hypotheses to test the effect of citizen-government proximity on three dependent variables. After introducing the data (both public opinion surveys and country-level statistics) and the methodology to be used in subsequent chapters, one chapter each is devoted to how proximity or the absence thereof affects political participation, satisfaction with democracy, and happiness. Differences in political attitudes and behavior between electoral winners and losers, and ideological moderates and radicals, are also discussed in depth.

University branding has increased substantially, due to demands on universities to enrol greater numbers of students, rising tuition fees, the proliferation of courses, the growing 'internationalization' of universities, financial pressures, and reliance on income from foreign students. As higher education continues to grow, increased competition places more pressure on institutions to market their programs. Technological, social, and economic changes have necessitated a customer-oriented marketing system and a focus on developing the university brand. This book is unique in providing a composite overview of strategy, planning, and measurement informed by ground-breaking research and the experiences of academics. It combines theoretical and methodological aspects of branding with the views of leading exponents of branding in different contexts and across a range of higher education institutions. Expert contributors from research and practice provide relevant and varying perspectives allowing readers to access information on international trends, theory, and practices about branding in higher education. Readers are exposed to the critical elements of strategic brand management, gain insights into the planning process of higher education branding, and gain a solid understanding of the emerging research area of branding concepts in higher education. Advanced students, and researchers will find this book a unique resource and it will also be of interest to brand practitioners in both education and public sector markets.

Designed to help midlevel and senior managers in organizations dedicated to public purposes, this book provides trained self-awareness to deploy values to guide decisions and build the culture of their organizations. The book explores how all managing involves leading and identifies the levels of ethical responsibility for managerial leaders. Highlighting the fundamental role that ethics plays in organizational life, J. Patrick Dobel uses insights from cognitive and social psychology to discuss how to anticipate and address threats to integrity and value informed decision making. Building on traditional ethical theory and modern research, the book begins with the fundamental assumption that individuals possess responsibility when they act for ethical purposes and results in taking a position within a public or nonprofit organization. This assumption of responsibility recognizes the inherent discretion in all positions and claims that effective ethical management requires self-awareness, self-mastery, integrity and a working frame of one's values and character. The book pays special attention to the challenges of integrating diverse people and perspectives in public organizations as well as attending to the slippages to integrity in organizational life and how managers and leaders can foresee and address ethical slippage and corruption. The book provides checklists and decision frameworks that individuals can adopt and deploy to guide decisions. Public Leadership Ethics: A Management Approach will help create strong value informed cultures supported by communication, transparency, incentives and strong management cadres to achieve high quality service and integrity based actions. It will be of special interest to managerial leaders in public service and teaching in public administration and policy programs or executive training.

From the late nineteenth century through the 1970s, several government reform movements succeeded in controlling traditional types of public corruption. But has this historic success led to a false sense of security among public management scholars and professionals? As this book argues, powerful special interests increasingly find effective ways to gain preferential treatment without violating traditional types of public corruption prohibitions. Although the post-Watergate good government reform movement sought to close this gap, the 1980s saw a backlash against public integrity regulation, as the electorate in the United States began to split into two sharply different camps driven by very different moral value imperatives. Taking a historical view from the ratification of the U.S. Constitution through to the Trump administration, The Death of Public Integrity details efforts by reformers to protect public confidence in the integrity of government at the local, state, and federal levels. Arguing that progressives and conservatives increasingly live in different moral worlds, author Robert Roberts demonstrates the ways in which it has become next to impossible to hold public officials accountable without agreement on what constitutes immoral conduct. This book is required reading for students of public administration, public policy, and political science, as well as those interested in public service ethics.

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "... improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare. One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change. This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

Focuses on micro-level issues to complement its companion reader, The Nature of the Nonprofit Sector, 4th Edition, which explores macro-level issues and theories. Presents the major challenges associated with effectively leading and managing nonprofit organizations through the words of the leading authors in the field. Each chapter in Understanding Nonprofit Organizations considers a specific topic related to governance, leadership, or management, and examines its central themes and issues from different perspectives. All chapters open with a framing essay written by the editors that identifies central themes and issues, provides an overview of often-competing points of view, and briefly summarizes the significance of the contribution that each reading has made to the development of knowledge in the field. Includes 18 case studies that illustrate the complex governing, leading, and managing issues raised in the chapters.

This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector's decreased legitimacy and dwindling resources, by accessing more of society's capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Over the last 10 years, the concept of value has emerged in both business and public life as part of an important process of measuring, benchmarking, and assuring the resources we invest and the outcomes we generate from our activities. In the context of public life, value is an important measure on the contribution to business and social good of activities for which strict financial measures are either inappropriate or fundamentally unsound. A systematic, interdisciplinary examination of public value is necessary to establish an essential definition and up-to-date picture of the field. In reflecting on the 'public value project', this book points to how the field has broadened well beyond its original focus on public sector management; has deepened in terms of the development of the analytical concepts and frameworks that linked the concepts together; and has been applied increasingly in concrete circumstances by academics, consultants, and practitioners. This book covers three main topics; deepening and enriching the theory of creating public value, broadening the theory and practice of creating public value to voluntary and commercial organisations and collaborative networks, and the challenge and opportunity that the concept of public value poses to social science and universities. Collectively, it offers new ways of looking at public and social assets against a backdrop of increasing financial pressure; new insights into changing social attitudes and perceptions of value; and new models for increasingly complicated collaborative forms of service delivery, involving public, private, and not-for-profit players.

As governments throughout the world experience increasing fiscal challenges, the pressures on public sectors to streamline services and harness technological advances is unprecedented. Many have undergone huge budgetary cuts as a result, but what are the effects of this intense organisational change on such a large and varied workforce? And how can managers within the public sector meet the challenge of delivering services whilst maintaining the health and wellbeing of staff tasked with carrying out the work? Managing Health and WellBeing in the Public Sector: A Guide to Best Practice is the ideal companion to any manager in these challenging times. Exploring the realities of working in the public sector, and those factors which can add meaning and purpose to working life, the book provides managers with a practical toolkit for creating the best working environment, as well as nurturing resilience and motivation within their staff. Written by two authors with a lifetime of experience in the field, the book also examines why promoting occupational health and wellbeing is beneficial to organizations, drawing on a wealth of international research to support this argument. It concludes with a series of case studies in which an international range of public sector managers discuss initiatives they have implemented, and how successful they have been. This is the ideal companion for any manager working in the public sector. It will also be instructive reading for students or researchers of occupational or organizational psychology, as well as HRM.

The field of management consultancy research has grown rapidly in recent years. Fuelled by the drivers of complexity and uncertainty, a growing number of organizations - both profit and third sector alike - are looking at management consultancy to assist in their aims for development and change. Consultants have become a common feature in organizational change initiatives, involved in both providing advice and in implementing ideas and solutions. However, despite this growing recognition and influence, management consultancy is still often misunderstood or criticized for its lack of theoretical underpinning. The book seeks to address these issues by offering applied theoretical insights from academics that both teach and practice management consultancy. Written by recognized experts in their field, the contributors combine original insights with authoritative analysis. Uniquely, this book identifies emerging themes with critical discourse and provides rich empirical case study evidence to show the reader how management consultancy projects are implemented. Real-world international consultancy projects are featured as written up cases featuring organizations from multi-national corporations to the public sector. Written for graduate level managers or those who have practical leadership experience, this book will enable readers to apply management consultancy models beyond a classroom context

The vast majority of healthcare is provided safely and effectively. However, just like any high-risk industry, things can and do go wrong. There is a world of advice about how to keep people safe but this delivers little in terms of changed practice. Written by a leading expert in the field with over two decades of experience, Rethinking Patient Safety provides readers with a critical reflection upon what it might take to narrow the implementation gap between the evidence base about patient safety and actual practice. This book provides important examples for the many professionals who work in patient safety but are struggling to narrow the gap and make a difference in their current situation. It provides insights on practical actions that can be immediately implemented to improve the safety of patient care in healthcare and provides readers with a different way of thinking in terms of changing behavior and practices as well as processes and systems. Suzette Woodward shares lessons from the science of implementation, campaigning and social movement methods and offers the reader the story of a discovery. Her team has explored an approach which could profoundly affect the safety culture in healthcare; a methodology to help people talk to each other and their patients and to listen through facilitated safety conversations. This is their story.

No organisations, change initiative or stakeholder is ever the same. The way business change management is shaped to work with and get the best out of every different change situation makes a vital contribution to the success of the change. The Shape of Change is the first business change management book to focus solely on the practical challenges of how to plan, implement and embed successful business change initiatives in a wide range of organisations from the business change manager's point of view. It focuses on shaping every different change approach to take into consideration each individual situation including organisational culture, the type and impact of change the initiative, the attitudes and concerns of stakeholders and the potential for resistance within the organisation. Using a series of example change initiatives in private, public and non-profit sectors, it describes the change management journey, highlighting key points where business change management interventions are essential, and exploring how it feels to undertake business change initiatives in a wide range of situations, from communicating the initial change idea to ensuring the change is embedded and working well in business as usual. Accessible and comprehensive, The Shape of Change is relevant to anyone working in or planning organisational change.

Policing and Public Management takes a new perspective on the challenges and problems facing the governance of police forces across the UK and the developed world. Complementing existing texts in criminology and police studies, Morrell and Bradford draw on ideas from the neighbouring fields of public management and virtue ethics to open the field up to a broader audience. This forms the basis for an imaginative reframing of policing as something that either enhances or diminishes "the public good" in society. The text focuses on two cross-cutting aspects of the relationship between the police and the public: public confidence and public order. Extending award-winning work in public management, and drawing on extensive and varied data sources, Policing and Public Management offers new ways of seeing the police and of understanding police governance. This text will be valuable supplementary reading for students of public management, policing and criminology, as well as others who want to be better informed about contemporary policing.

Nonprofit organizations are managing to carry out sophisticated public relations programming that cultivates relationships with their key audiences. Their public relations challenges, however, have routinely been understudied. Budgetary and staffing restraints often limit how these organizations carry out their fundraising, public awareness and activism efforts, and client outreach. This volume explores a range of public relations theories and topics important to the management of nonprofit organizations, including crisis management, communicating to strengthen engagement online and offline, and recruiting and retaining volunteer and donor support.