Global Governance Enterprises focuses on a specific multi-sector collaboration-the formation of an entity that carries out global governance-providing a detailed analysis of the context of their emergence, as well as how they are created, managed, and sustained. Forrer considers the growing challenges to successful global governance and the role of multi-sector collaborations in overcoming these challenges, arguing that such partnerships should be considered successful only when they meet specific conditions that ensure they are "doing well" and "doing good." By establishing a coherent framework to define global governance enterprises across a wide span of sectors, the book develops a strong theoretical foundation for this type of partnership and provides the reader with an understanding of the practical, operational realities of organizing, financing, and sustaining global governance enterprises. It includes a full section of case studies, ranging from healthcare to environmental organizations, providing practical insight into this form of governance and its function. This book should be on the shelf of any professional or student interested in global governance, public-private partnerships, or public management.

Writing the perfect complement to their bestseller, Introducing Public Administration, Shafritz and Borick highlight the great drama inherent in public policy -- and the ingenuity of its makers and administrators -- in this new casebook that brings thrilling, true life adventures in public administration to life in an engaging, witty style. Drawing on a unique assortment of literary, historic, and modern examples, Cases in Public Policy and Administration exposes students to public administration in practice by telling the tales of: How Thurgood Marshall led the legal fight for civil rights and made it possible for Barack Obama to become president How the ideas of an academic economist and a famous novelist led to the recession that started in 2008 How Al Gore really deserves just a little bit of credit for inventing the Internet How the decision was made by President Harry Truman to drop the first atomic bomb on Japan in order to end World War II How the current American welfare state was inspired by a German chancellor How a Nazi war criminal inadvertently provided the world with a lesson in bureaucratic ethics How Napoleon Bonaparte encouraged the job of chief of staff to escape from the military and live in contemporary civilian offices How an obscure state department bureaucrat wrote the policy of containment that allowed the United States to win the Cold War with the Soviet Union How Dwight D. Eisenhower was started on the road to the presidency by a mentor he found in the Panamanian rain forest How Florence Nightingale gathered statistics during the Crimean War that helped lead to contemporary program evaluation.

The Routledge Handbook of International Local Government conducts a rigorous, innovative and distinctive analysis of local government within a comparative, international context. Examining the subject matter with unrivalled breadth and depth, this handbook shows how different cultures and countries develop different institutions, structures and processes over time, yet that all have some features in common - the most obvious of which is the recognition that some decisions are better made, some services better delivered, and some engagement with the state better organised if there is structured organisational expression of the importance of the local dimension of all these factors . Thematically organised, it includes contributions from international experts with reference to the wider context in terms of geographies, local government modes, recent developments and possible further lines of research. It has a wide academic appeal internationally and will steer a course between the two dimensions of mono-jurisdictional studies and 'cataloguing' forms of comparison. The Routledge Handbook of International Local Government will be essential reading and an authoritative reference for scholars, students, researchers and practitioners involved in, and actively concerned about, research on local government.

Research in Public Administration and Public Management has distinctive features that influence the choices and application of research methods. The standard methodologies for researching from the social sciences can be difficult to follow in the complex world of the public sector. In a dynamic political context, the focus lies on solving societal problems whilst also using methodological principles to do scientifically sound research. The second edition of Research Methods in Public Administration and Public Management represents a comprehensive guide to undertaking and using research in Public Management and Administration. It is succinct but covers a wide variety of research strategies, including action research, experiments, case studies, desk research, systematic literature reviews and more. It pays attention to issues of design, sampling, research ethics and data management. This textbook does explain the role of theory, but also offers many international examples and practical exercises. It takes the reader through the journey of research, starting with the problem definition, choice of theory, research design options and tools to achieve impactful research. New and revised material includes, but is not limited to: A closer look at popular methods like the experiment and the systematic literature review; A deeper examination of research ethics and data management; New examples from a wide range of countries; Updated 'Further Reading' material and additional useful websites. This exciting new edition will be core reading for students at all levels as well as practitioners who are carrying out research on Public Management and Administration.

Within the public sector, strategies are not designed to influence markets, but instead to guide operations within a complex environment of multilateral power, influence, bargaining, and voting. In this book, authors David McNabb and Chung-Shingh Lee examine five frameworks public sector organization managers have followed when designing public sector strategies. Its purpose is to serve as a guide for managers and administrators of large and small public organizations and agencies. This book is the product of a combined more than sixty years of researching, teaching and leading organizational seminars on the theory and practice of management applications in industrial, commercial, nonprofit and public sector organizations. The book consists of four parts: Strategic Management and Strategy Fundamentals; Frameworks for Designing Strategies; Examples of Public Sector Strategies; and Implementing Strategic Management. Throughout, the focus is on the widespread value of strategic management and adopting the strategy appropriate for the organization. Including chapters on game theory, competitive forces, resources-based view, dynamic capabilities, and network governance, the authors demonstrate ways that real managers of public sector and civil society organizations have put strategic management to work in their organizations. This book will be of interest to both practicing and aspiring public servants.

Why and how did South Korea become the world's top digital government leader? This book examines the Korean model and how it is different from the digital government models of the West, specifically of the United States and the UK. The book also looks at the successes and failures that South Korea has encountered during the process of helping developing nations set up digital governments. The book begins with the origins and historical development of digital governance. It examines digital government strategies and informatization policies in Korea's nation development and its promotion of the information and communications technology (ICT) industry. The book explains that one of the key successes was the result of leadership and a strong pan-governmental propulsion system, namely ICT governance. The book also suggests a new digital government development model in response to rapid changes in the ICT environment, specifically in view of the Fourth Industrial Revolution. It is a useful reference for developing countries that are looking at developing their own national information master plan, including digital government.

This book locates the issue of 'vulnerability' in an international context, within public-sector reform processes, and goes beyond the conceptualization of existing concepts of policing and vulnerability to include multi- and intra-agency working. It uncovers many competing and contradictory conceptualisations of the phenomenon and shows how a variety of agencies in different jurisdictions prioritise and operationalise this escalating 21st-century social problem. Two recurring themes of this edited collection are the ways in which non-state organisations and agencies have become an acknowledged feature of modern service delivery, and how the withdrawal of the state has heralded a perceptive shift from collective or community provision towards the stigmatization of individuals. Increasingly, public service professionals and 'street level bureaucrats' work in collaboration with non-state agents to attempt to ameliorate vulnerability. Chapter contributions were deliberately drawn from combinatory empirical, theoretical, policy and practice fields, and diverse academic and policy/professional authors. Editors and authors deliberately cast their nets widely to provide integrative scholarship, and contributions from international perspectives to confirm the complexity; and how socio/cultural, political and historic antecedents shape the definitions and responses to vulnerability. This collection will appeal to academics, policy makers and practitioners in a wide variety of disciplines, such as public management and leadership, criminology, policing, social policy, social work, and business management, and any others with an interest in or responsibility for dealing with the issue of vulnerability.

Consumer co-operatives provide a different approach to organizing business through their ideals of member ownership and democratic practice. Every co-operative member has an equal vote regardless of his or her own personal capital investment. The co-operative movement can also be an important force in promoting development and self-sufficiency in poorer areas, particularly in non-industrialised countries. This book explores in depth the fortunes of the Berkeley Consumer Co-operative, which became the largest consumer co-operative in the United States with 116,000 members in 1984 and viewed nationally as a leader in innovative retail practices and a champion of consumer rights. The Berkeley Consumer Co-operative is promoted by both supporters and opponents of the co-operative business model as a significant example of what can go wrong with the co-operatives. This book will provide the first in depth analysis of the history of the Berkeley Co-operative using its substantial but little used archives and oral histories to explore what the Berkeley experience means for the co-operative business model. The specific chapters relating to Berkeley will be organised around particular themes to highlight the issues relating to the co-operative business model and the local context of Berkeley. The themes relate to developments in Berkeley and the Bay Area in terms of the economy, politics and the retail environment; the management of the Berkeley co-operative, looking at governance, financial management and strategic decisions; relationship of management with members and employees; and finally, the relationship of the Berkeley Co-operative with the community. The core message of the book is that it is not inevitable that consumer co-operatives fail, but that the story of Berkeley story can provide insights that can strengthen the co-operative business model and minimise failures on the scale of Berkeley occurring in the future.

Big Data is a concept of major relevance in today's world, sometimes highlighted as a key asset for productivity growth, innovation, and customer relationship, whose popularity has increased considerably during the last years. Areas like smart cities, manufacturing, retail, finance, software development, environment, digital media, among others, can benefit from the collection, storage, processing, and analysis of Big Data, leveraging unprecedented data-driven workflows and considerably improved decision-making processes. The concept of a Big Data Warehouse (BDW) is emerging as either an augmentation or a replacement of the traditional Data Warehouse (DW), a concept that has a long history as one of the most valuable enterprise data assets. Nevertheless, research in Big Data Warehousing is still in its infancy, lacking an integrated and validated approach for designing and implementing both the logical layer (data models, data flows, and interoperability between components) and the physical layer (technological infrastructure) of these complex systems. This book addresses models and methods for designing and implementing Big Data Systems to support mixed and complex decision processes, giving special attention to BDWs as a way of efficiently storing and processing batch or streaming data for structured or semi-structured analytical problems.

Following in the footsteps of its bestselling predecessor, The Practical Guide to HIPAA Privacy and Security Compliance, Second Edition is a one-stop, up-to-date resource on Health Insurance Portability and Accountability Act (HIPAA) privacy and security, including details on the HITECH Act, the 2013 Omnibus Rule, and the pending rules. Updated and revised with several new sections, this edition defines what HIPAA is, what it requires, and what you need to do to achieve compliance. The book provides an easy-to-understand overview of HIPAA privacy and security rules and compliance tasks. Supplying authoritative insights into real-world HIPAA privacy and security issues, it summarizes the analysis, training, and technology needed to properly plan and implement privacy and security policies, training, and an overall program to manage information risks. Instead of focusing on technical jargon, the book spells out what your organization must do to achieve and maintain compliance requirements on an ongoing basis.

Through a series of studies, the overarching aim of this book is to investigate if and how the digitalization/digital transformation process affects various welfare services provided by the public sector, and the ensuing implications thereof. Ultimately, this book seeks to understand if it is conceivable for digital advancement to result in the creation of private/non-governmental alternatives to welfare services, possibly in a manner that transcends national boundaries. This study also investigates the possible ramifications of technological development for the public sector and the Western welfare society at large. This book takes its point of departure from the 2016 Organization for Economic Co-operation and Development (OECD) report that targets specific public service areas in which government needs to adopt new strategies not to fall behind. Specifically, this report emphasizes the focus on digitalization of health care/social care, education, and protection services, including the use of assistive technologies referred to as "digital welfare." Hence, this book explores the factors potentially leading to whether state actors could be overrun by other non-governmental actors, disrupting the current status quo of welfare services. The book seeks to provide an innovative, enriching, and controversial take on society at large and how various aspects of the public sector can be, and are, affected by the ongoing digitalization process in a way that is not covered by extant literature on the market. This book takes its point of departure in Sweden given the fact that Sweden is one of the most digitalized countries in Europe, according to the Digital Economy and Society Index (DESI), making it a pertinent research case. However, as digitalization transcends national borders, large parts of the subject matter take on an international angle. This includes cases from several other countries around Europe as well as the United States.

Orchestrating Value: Population Health in the Digital Age focuses on the leadership thinking and mindset changes needed to transition from brick and mortar healthcare to digital health and connected care. The fourth industrial revolution, with convergent disruptions in biology, business models, computer science, and culture, has the potential to transform the healthcare system like never before. Digital health startups, Big Tech and progressive health systems will change the way health and healthcare are delivered to increasingly digitally savvy consumers. This book challenges readers to rethink the role of data and technology in creating and designing the future. Rather than hooking value-based care and population health management onto traditional healthcare business models, it focuses on the emergence of digital ecosystems. Using the analogy of an orchestra, the book introduces the importance of platforms in the formation of communities and markets with network effects to allow participants to collaborate, create, and innovate. With quotes from healthcare industry leaders and change agents, it helps the strategist understand the three stages of the transition from volume to value. As conductor of the orchestra, the CEO must navigate important leadership pivots to move beyond silo-based thinking. Finally, the Care Management Platform is described as a new operating model for population health in the digital age. As the next generation beyond foundational EHRs, capabilities such as interoperability, analytics, care management and patient/consumer engagement will fundamentally change the way healthcare enterprises operate and deliver value to customers.

Public institutions, companies and governments in the EU and around the world are increasingly engaging in sustainable public procurement - a broad concept that must consider the three pillars of economic equality, social welfare and public health and environmental responsibility when designing public tenders and finalizing government contracts. This book contributes to the development of life-cycle criteria tools and methodologies for public procurement in the EU. It collects both sector-crossing contributions analysing the most relevant theoretical and legal aspects, including both EU law and contract theory, and sector-specific contributions relating to some of the most important sustainable goods and services markets. The book starts with a chapter that discusses the different approaches to including sustainability considerations in buying decisions by both private and public purchasers, and then goes on to examine the EU law on LCC and how it is implemented in different Member States. These chapters address the challenges in balancing economic and sustainability objectives under EU internal market law. One chapter develops the analysis with specific reference to public-private partnership. Another chapter elaborates how multi-stakeholders' cooperation is necessary to develop LCC, based on a case study of a lighting services procurement. Three sector-specific studies relating to social housing, textile and clothing and IT close the book. With contributors from a range of backgrounds including law, business, management, engineering and policy development, this interdisciplinary book provides the first comprehensive study on LCC within the framework of EU public procurement law.

A cross-disciplinary primer on business strategy and policy innovation tools Aimed at a wide range of policy-makers, researchers and practitioners driving active citizenry Written by a leading entrepreneur and researcher with years of consulting and civil service experience

In recent decades, we have witnessed an increasing use of projects and similar temporary modes of organising in the public sector of nations in Europe and around the world. While for some this is a welcome development which unlocks entrepreneurial zeal and renders public services more flexible and accountable, others argue that this seeks to depoliticise policy initiatives, rendering them increasingly technocratic, and that the project organisations formed in this process offer fragmented and unsustainable short-term solutions to long-term problems. This volume sets out to address public sector projectification by drawing together research from a range of academic fields to develop a critical and theoretically-informed understanding of the causes, nature, and consequences of the projectification of the public sector. This book includes 13 chapters and is organised into three parts. The first part centres on the politics of projectification, specifically the role of projects in de-politicisation, often accomplished by rendering the political "technical". The chapters in the second part all relate to the reframing of the relationship between the centre and periphery, or between policy making and implementation, and the role of temporality in reshaping this relation. The third and final part brings a focus upon the tools, techniques, and agents through which public sector projectification is assembled, constructed, and performed.

Elections are a fundamental element of democracy, since elected governments reflect voter preferences. At the same time, it is inevitable that policies pursued by any government closely resemble the preferences of some citizens, while alienating others who hold different views. Previous works have examined how institutional settings facilitate or hinder policy proximity between citizens and governments. Building on their findings, the book explores a series of "so what" questions: how and to what extent does the distance between individual and government positions affect citizens' propensity to vote, protest, believe in democracy, and even feel satisfied with their lives? Using cross-national public opinion data, this book is an original scholarly research which develops theoretically grounded hypotheses to test the effect of citizen-government proximity on three dependent variables. After introducing the data (both public opinion surveys and country-level statistics) and the methodology to be used in subsequent chapters, one chapter each is devoted to how proximity or the absence thereof affects political participation, satisfaction with democracy, and happiness. Differences in political attitudes and behavior between electoral winners and losers, and ideological moderates and radicals, are also discussed in depth.

Medical Services Professionals (MSPs) hold a unique place in the healthcare industry. Medical Staff leaders, practitioners and providers rely on MSPs to ensure qualitative regulatory compliance, performance improvement, accreditation, credentialing and governance for physicians, practitioners, and other healthcare providers. MSPs ensure the design, implementation, and maintenance of current industry practices to promote quality patient care. Their roles are rapidly changing due to competition, increased government influence, and vast changes in technology that demand for service delivery improvements worldwide. The successful MSP will require a formal professional development plan, comprised of skills and knowledge for both personal and career choices as the industry moves into the future. This book is presented in an easy to read format and contains a series of building blocks, "points" to navigate career progression logically. Each point highlights solutions for MSPs to test and apply with real-life stories interspersed to illustrate points. This book contains a helpful glossary, sample job descriptions, and terms specific to the MSP.

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "... improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare. One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change. This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

Electronic Health Record (EHR) systems today provide increasing levels of clinical decision support and are the fulcrum for change for value-based healthcare delivery. Billions of dollars of government and insurer payments are dependent on evidence-based workflow design and quality report. In this context, quality measurement is no longer a retrospective exercise, but an essential prospective process embedded in clinical operations. Population health tools in the EHR enhance the efficiency and effectiveness of interventions thus improving the quality of care at lower cost. Population health methods are effective in ensuring that the right patient receives the right care at the right time. This book provides a clear framework for design, implementation, and monitoring of innovative population health tools to accelerate measurable improvements in care delivery. Key benefits for readers include conceptual framework, team approach, and technical insights that result in improved patient care, improved performance on quality measures and increased revenue from quality performance incentives and risk-based contracts. This is also a practice guide to the healthcare professionals many roles who are eager to build or improve population health programs with the goal of delivering high quality value-based care.

This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

This revised and updated book explores the academics behind managing the complex service environment that is the Emergency Department (ED) by combining applied management science and practical experiences to create a model of how to improve operations. This book offers a presentation of Lean tools used in the ED along with basic and advanced flow principles. It then shows how these concepts are applied and why they work, supported by case studies in which Lean principles were used to transform an underperforming ED into a world-class operation. After reviewing best practices, the authors explain how to achieve excellence by discussing the elements of creating a culture of change.

From the late nineteenth century through the 1970s, several government reform movements succeeded in controlling traditional types of public corruption. But has this historic success led to a false sense of security among public management scholars and professionals? As this book argues, powerful special interests increasingly find effective ways to gain preferential treatment without violating traditional types of public corruption prohibitions. Although the post-Watergate good government reform movement sought to close this gap, the 1980s saw a backlash against public integrity regulation, as the electorate in the United States began to split into two sharply different camps driven by very different moral value imperatives. Taking a historical view from the ratification of the U.S. Constitution through to the Trump administration, The Death of Public Integrity details efforts by reformers to protect public confidence in the integrity of government at the local, state, and federal levels. Arguing that progressives and conservatives increasingly live in different moral worlds, author Robert Roberts demonstrates the ways in which it has become next to impossible to hold public officials accountable without agreement on what constitutes immoral conduct. This book is required reading for students of public administration, public policy, and political science, as well as those interested in public service ethics.

Over the last 10 years, the concept of value has emerged in both business and public life as part of an important process of measuring, benchmarking, and assuring the resources we invest and the outcomes we generate from our activities. In the context of public life, value is an important measure on the contribution to business and social good of activities for which strict financial measures are either inappropriate or fundamentally unsound. A systematic, interdisciplinary examination of public value is necessary to establish an essential definition and up-to-date picture of the field. In reflecting on the 'public value project', this book points to how the field has broadened well beyond its original focus on public sector management; has deepened in terms of the development of the analytical concepts and frameworks that linked the concepts together; and has been applied increasingly in concrete circumstances by academics, consultants, and practitioners. This book covers three main topics; deepening and enriching the theory of creating public value, broadening the theory and practice of creating public value to voluntary and commercial organisations and collaborative networks, and the challenge and opportunity that the concept of public value poses to social science and universities. Collectively, it offers new ways of looking at public and social assets against a backdrop of increasing financial pressure; new insights into changing social attitudes and perceptions of value; and new models for increasingly complicated collaborative forms of service delivery, involving public, private, and not-for-profit players.

The field of management consultancy research has grown rapidly in recent years. Fuelled by the drivers of complexity and uncertainty, a growing number of organizations - both profit and third sector alike - are looking at management consultancy to assist in their aims for development and change. Consultants have become a common feature in organizational change initiatives, involved in both providing advice and in implementing ideas and solutions. However, despite this growing recognition and influence, management consultancy is still often misunderstood or criticized for its lack of theoretical underpinning. The book seeks to address these issues by offering applied theoretical insights from academics that both teach and practice management consultancy. Written by recognized experts in their field, the contributors combine original insights with authoritative analysis. Uniquely, this book identifies emerging themes with critical discourse and provides rich empirical case study evidence to show the reader how management consultancy projects are implemented. Real-world international consultancy projects are featured as written up cases featuring organizations from multi-national corporations to the public sector. Written for graduate level managers or those who have practical leadership experience, this book will enable readers to apply management consultancy models beyond a classroom context

Policing and Public Management takes a new perspective on the challenges and problems facing the governance of police forces across the UK and the developed world. Complementing existing texts in criminology and police studies, Morrell and Bradford draw on ideas from the neighbouring fields of public management and virtue ethics to open the field up to a broader audience. This forms the basis for an imaginative reframing of policing as something that either enhances or diminishes "the public good" in society. The text focuses on two cross-cutting aspects of the relationship between the police and the public: public confidence and public order. Extending award-winning work in public management, and drawing on extensive and varied data sources, Policing and Public Management offers new ways of seeing the police and of understanding police governance. This text will be valuable supplementary reading for students of public management, policing and criminology, as well as others who want to be better informed about contemporary policing.