The Government's e-envoy promised in a recent FT article that 'public services will be on-line by 2005 target'. By the end of 2002 taking these services online will have cost GBP3 billion. The task involved is huge, both in terms of human and IT resources. Implementing e-Government is a 'must-have' guide to consultants and civil servants charged with the process. Gloria Evans provides advice and background for addressing the issues at hand and provides the key building blocks for planning, designing and implementing a workable strategy. The book includes: A comparison of the where we were, where we are now and where we need to get to; An explanation of each of the key drivers behind the process; A detailed model of the building blocks needed; Guidance on how to work across departments and agencies; An overview of the various sources of advice and influence; An explanation of the main e-Government technologies; A step-by-step blueprint for planning and implementing the process from scratch. The main text uses a working medical services case study to illustrate how the outcomes of the various stages might be seen and measured and there is a set of 11 scenarios which put the e-Government process into a range of contexts.

This second edition of Welcome to GoodCo updates the author's critically acclaimed analysis of how the tools of business are being (and ought to be) used to help tackle the great problems of both the planet and of local communities. In exploring the increasingly politically relevant issue of 'responsible capitalism' - and its variations - he asks what it means, where it came from, why politicians are so timid around the issue and what exactly are the obstacles this crusade will have to face. He argues that business doing good has to be supported by a business case, as that is what makes it sustainable, but that huge benefits can be reaped. As 60 of the world's top 100 economies are corporates, not countries, businesses that are not helping to create solutions become part of the problem. Added topics in the 2015 edition include: the growth of social value in the commissioning of services and what business can learn from this; the Social Progress Index as an alternative to GDP; and the role for greater corporate citizenship as a way of enhancing employee engagement, with all the benefits that this can bring to a company. It updates the stories and data which made the first edition so readable. In a world in which businesses of all sizes frequently find some of their practices at odds with the basic principles of their customer or citizen promise, Welcome to GoodCo offers a realistic, commercially hard-nosed approach to reframing business in society.

This title was first published in 2001. This study explores the operation of the Treuhandanstalt, the trust agency responsible for implementing the massive privatization programme launched in the former East Germany in 1990. It evaluates the level of satisfaction that stakeholder groups typically felt with regard to the agency, its actions and its achievements.

This title was first published in 2003.This book explores many of the major issues of concern to researchers studying trade unionism. It offers: a definition, elaboration and contextualisation of militancy (industrial, union and worker); an examination of the relationship between workplace unionism and the wider body of the union; a study of factionalism and industrial and political consciousness: and an analysis of the construction and mobilisation of conflict and cooperation (social partnership). These themes are considered through examining the relatively militant response of British postal workers to increased commercialisation of their industry. By comparing this response to that of postal workers in nine other major industrial countries, the study provides an explanation of why UK postal workers have been relatively successful in resisting new management techniques and privatisation through militancy and oppositionalism. One aspect given particular attention is the uneasy relationship within the postal workers' union between shop floor militancy and the social partnership approach followed by the union's leadership.

Most business readers have heard of the Lean principles developed for factories a set of tools and ideas that have enabled companies to dramatically boost quality by reducing waste and errors producing more while using less. Yet until now, few have recognized how relevant these powerful ideas are to individuals and their daily work. Every person at a desk, drafting table, workstation, or operating table must (like a factory) deal with the challenge of reducing the waste that creeps into their work. The same Lean principles that have improved efficiencies on the factory floor can be just as powerful in fact, far more so in helping individuals boost personal performance. Winner of a 2013 Shingo Research and Professional Publication Award!A Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance describes how you can foster a new mindset and improve your performance by applying Lean methods to your work. It translates powerful Lean tools such as visual management, flow, pull, 5S, and kaizen to your daily work, revealing how they can help to improve efficiency, reduce waste, and link you ever more closely to customer value. This practice will help you develop better self-awareness, more disciplined problem-solving skills, and the ability to self-correct errors. This book not only provides the tools, but also teaches you how to find the root causes underlying your inefficiencies so you can eliminate them permanently. It will enable you to immediately improve personal productivity while developing the skills needed for continuous improvement. It includes real-world examples that illustrate how these principles have been successfully applied across a range of industries. Providing the perfect mix of what-to-do with why-to-do it, the text details a step-by-step approach to applying Lean principles to your work. Listen to what Daniel Markovitz has to say about his ne

Intuitively, organisations can easily be categorised as 'public' or 'private'. However, this book questions such a black and white dichotomy between public and private, and seeks a deeper understanding of hybrid organisations. These organisations can be found at micro, meso and macro levels of societal activity, consisting of networks between companies, public agencies and other entities. The line between these two realms is increasingly blurred - giving rise to hybrid organisations. Governing Hybrid Organisations presents an engaging discussion around hybrid organisations, highlighting them as important and fascinating examples of modern institutional diversity. Chapters examine the changing landscape of service delivery and the nature and governance of hybrid organisations, using international examples and cases from different service contexts. The authors put forward a clear analytical framework for understanding hybrid governance, looking at strategy and performance management. This text will be valuable for students of public management, public administration, business management and organisational studies, and will also be illuminating for practising managers.

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

In addition to processing new applications, requesting clinical privileges, preparing ER call schedules, negotiating contracts, verifying credentials, and conducting meetings and audits, Medical Services Professionals (MSPs) must find time to keep up with evolving regulations and credentialing requirements. Presented in an easy-to-read format, The Medical Services Professional Career Guidebook: Charting a Development Plan for Success details a series of building blocks to help MSPs fulfill job requirements and successfully navigate career progression. The authors capture and address the questions most frequently asked by MSPs. They illustrate valuable lessons with actual stories and supply readers with systematic assessment tools, planning techniques, and strategies for achieving world-class performance. Complete with sample job descriptions, a sample performance profile, a glossary, the Medical Services Professional Creed, and a wealth of reference material, the text will help MSPs answer key questions, including: How do I assess my skills? What are my career options? Are my communication skills what they need to be? How do my boss and I come to agreement on my progress? How do I define, document, and measure my competencies? The book addresses twelve specific points of consideration. Each point is a working exercise to help readers perform honest self-appraisals of where they are in their careers. The Medical Services Professional Career Guidebook details a solid course of action to help you confront the fear of the unknown and meet the future with the confidence required for success. It provides the tools and understanding you will need to ensure patient safety, achieve personal and professional goals, and take your career to levels you have never imagined.

Direct Pay: A Simpler Way to Practice Medicine examines the direct pay business model as a policy alternative and potential policy solution to the economic, technological, and sociocultural problems that have emerged for practicing physicians as a result of the Affordable Care Act. Based on a research study conducted by the author, the book addresses key research issues that are supported by theory and recent literature.The research and hypotheses presented in the text are tested and proven through a set of questionnaires, interviews with direct pay physicians, and case studies that illustrate how the subject originated and why it is gaining momentum in today's challenging health reform environment.The book provides guidance on direct pay from a public policy perspective. It examines the impact of recent health reform policies and provisions on direct pay physicians, including the individual mandate and universal coverage provisions, patient-centered medical home (PCMH) certification and model of care, provisions to expand Medicaid and changes to reimbursement for Medicare, policy changes from HIPAA, and the HIT policy of Meaningful Use (MU).The book analyzes the organizational style and culture of the participating direct pay practices using theoretical and practical tests of the Competing Values Framework. It not only gauges the practices and policy implementation of direct pay practices, but also searches for variations between pure versus hybrid organizational identity of direct pay practices, and variations between direct pay practices operating on all-inclusive, fee-for-care (FFC) models versus fee-for-service (FFS) payment models.Providing a fundamental understanding of direct pay, the book highlights emerging trends and supplies authoritative analysis on how the direct pay business model can help to advance the practice of medicine through improved efficiency and effectiveness.

This title was first published in 2000: This timely volume makes a valuable contribution to our understanding of the issues faced by developing countries embarking on the path of democracy and economic development. Accountability in public management and administration is an essential element in the decision making process. It provides a comprehensive study of public institutions and their management in a developing context.

Providing human service through markets is inherently problematic. Quality care is critical and unsatisfactory human service greatly influences people's quality of life. Yet, profit for human service providers is essential for sustainable service provision. This book focuses on striking a balance between human services' need for quality assurance and market providers' need for profit.

This book describes the most effective treatment for the problems that exist in the leadership of hospitals in the UK and discusses the characteristics of top leaders occupying executive hospital board positions. It focuses on the potential adverse effects of dysfunctional leadership.

The book examines the management of social purpose driven organizations in an Asian context, using the case study approach. It looks at these organizations during a period of major changes in the regulatory and governance environment for charities in Singapore. The focus is on how these changes impact the organizational and management issues confronting several charities and volunteer welfare organizations, an arts enterprise, a co-operative and a non-governmental organization in international disaster relief. Although diverse, the common denominator among these organizations is their commitment to a core social purpose. Issues examined include: organizational restructuring, crisis management, organizational change management, social entrepreneurship and organizational sustainability. The book adopts a systemic perspective in examining the challenges of managing organizations that are neither state-owned nor private enterprises, and in particular, the interrelationships between contexts, actions and outcomes and their impact on the organizations, their stakeholders and external environments.

The Breakdown of Hierarchy explores the changes that have taken place in the second half of the 20th century and how organizations of all sizes can harness electronic media to open the lines of dialogue and corporate conversation. Never before published case studies of Honeywell, Motorola and Raychem are discussed. Eugene Marlow has been involved with the strategic application of print and electronic media for over 25 years. He has consulted to dozens of organizations in the media, technology, healthcare, consumer products, and non-profit sectors. Dr. Marlow teaches graduate and undergraduate courses in electronic journalism and business communications at Bernard M. Baruch College (City University of New York).Patricia O'Connor Wilson works for the Center for Creative Leadership (CCL), an international non-profit educational institution devoted to behavioral science research, executive development, and leadership education. Based in Greensboro, North Carolina, the Center also has educational facilities and network associates throughout the world. Ms. Wilson has also conducted research in the areas of managerial effectiveness, self-efficacy and entrepreneurialism.

Managers need to be able to make sense of data and to use it selectively to answer key questions: Why has quality fallen in the last week? Should we subcontract or employ more people? What will consumer demand be in the future? They need to be able to assess the value of data and to detect what is and what isn't spin. The focus is on analysing numbers. On their own, figures tell us very little. To become meaningful they need to be processed and analysed and it is the patterns that emerge from this that provide the information that is needed for decision-making. The book is arranged in four themes. It starts by considering the value of information in organisations and by assessing how effectively the information is used in a management role. It then goes on to look at different options for presenting figures so that trends become clearer and patterns simpler to spot. As well as making data easier to interpret, the techniques the book presents are valuable communication tools that will help the reader use information more effectively with others. The last two themes then provide a toolkit of techniques that you can use to investigate situations and help solve problems. These include statistical and operational techniques as well as computer tools. Like any toolkit, the key to using it properly lies in knowing not only what each tool does but when to use it. This book will help the reader to develop this ability by applying the methods that are described within a business context.

Americans are bombarded with statistical data each and every day, and healthcare professionals are no exception. All segments of healthcare rely on data provided by insurance companies, consultants, research firms, and the federal government to help them make a host of decisions regarding the delivery of medical services. But while these health professionals rely on data, do they really make the best use of the information? Not if they fail to understand whether the assumptions behind the formulas generating the numbers make sense. Not if they don t understand that the world of healthcare is flooded with inaccurate, misleading, and even dangerous statistics. Statistical Analysis for Decision Makers in Healthcare: Understanding and Evaluating Critical Information in a Competitive Market, Second Edition explains the fundamental concepts of statistics, as well as their common uses and misuses. Without jargon or mathematical formulas, nationally renowned healthcare expert and author, Jeff Bauer, presents a clear verbal and visual explanation of what statistics really do. He provides a practical discussion of scientific methods and data to show why statistics should never be allowed to compensate for bad science or bad data. Relying on real-world examples, Dr. Bauer stresses a conceptual understanding that empowers readers to apply a scientifically rigorous approach to the evaluation of data. With the tools he supplies, you will learn how to dismantle statistical evidence that goes against common sense. Easy to understand, practical, and even entertaining, this is the book you wish you had when you took statistics in college and the one you are now glad to have to defend yourself against the abundance of bad studies and misinformation that might otherwise corrupt your decisions.

Tens of thousands of patients die unnecessarily every year as a result of errors and defects in our healthcare processes. Those that survive often pay too much for the privilege. The value stream mapping methods described in Mapping Clinical Value Streams will help you achieve more efficient health care processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste.Part of the Lean Tools in Healthcare series, this user-friendly book will help you understand how to use value stream mapping to provide quality, patient-centered care. Value stream mapping is a powerful tool for observing and depicting processes as they truly are and for envisioning and reconfiguring the same processes to eliminate errors and other waste. With this book, you'll learn how to: Map current-state processes Create a future-state map with processes streamlined through "flow" and "pull" Manage the rollout of your future state with "A3" project plans Presented in a highly organized and easy-to-assimilate format, the book includes examples from actual healthcare processes, plus numerous illustrations and margin assists that call your attention to key points. Value stream mapping icons make it easy to see and understand the ebb and flow of healthcare processes. Each chapter also includes a summary for quick review. Throughout the book you will be asked to reflect on questions that will help you apply these concepts and techniques to your own workplace.To be competitive in today's marketplace, you cannot afford to leave processes unexamined, or let them become haphazard. You must apply conscious, quality attention to continuously see and fix your healthcare processes. In Mapping Clinical Value Streams, Shingo Prize-winning author Thomas L. Jackson shows you how.

Improving the quality of healthcare, while increasing accessibility and lowering costs, is a complex dilemma facing rural communities around the world. The Center for Rural Pennsylvania believed that telehealth, the use of electronic information and telecommunications technologies to support long-distance clinical healthcare was a viable solution so it recently provided grants to conduct a thorough investigation into the factors involved.Telehealth in Rural Hospitals: Lessons Learned from Pennsylvania reports the outcome of this year-long investigation. Illustrating telehealth implementations in rural settings, it supplies an overview of telehealth as well as an assessment of its economic impact.The book skillfully intertwines the research and academic aspects of telehealth with helpful insights from the author. One of the most important discoveries made by the author and her team of researchers is that all too often money is wasted by implementing telehealth for services that don't impact many people. This book shares valuable insights on using telehealth for integrative health practices that could improve the health of a greater portion of the population.This book illustrates how telehealth can, indeed, be the healthcare savior that some people believe it will be, but only under the right circumstances. It details exactly what those circumstances are so that everyone, including clinicians, patients, government entities, and vendors, can steer toward the best future path.The author identifies the obstacles preventing wider implementation of telehealth and explains how recent federal legislation will affect telehealth implementation in rural communities. She also points out the folly of developing electronic health records before federal data standards are put into place.The book concludes by detailing best practices and lessons learned for implementing a telehealth program in any state. It also outl

This title was first published in 2000: Serving the State is an invaluable two-volume exploration of global trends in public administration education and training. Volume 2 of this important reference work explores traditions and contexts. Included for examination are the French and Islamic traditions, The Netherlands, Scandinavia, Latin America, Small Island States and former communist countries such as Poland and the Ukraine as well as other countries undergoing rapid economic change.

How much risk should we take? A Short Guide to Risk Appetite sets out to help all those who need to decide how much risk can be taken in a particular risky and important situation. David Hillson and Ruth Murray-Webster introduce the RARA Model to explain the complementary and central roles of Risk Appetite and Risk Attitude, and along the way they show how other risk-related concepts fit in. Risk thresholds are the external expression of inherent risk appetite, and the challenge is how to set the right thresholds. By progressively deconstructing the RARA Model, the authors show that the essential control step is our ability to choose an appropriate risk attitude. The book contains practical guidance to setting risk thresholds that take proper account of the influences of organisational risk culture and the individual risk preferences of key stakeholders. Alongside this, individuals and organisations need to choose the risk attitude that will optimise their chances of achieving the desired objectives.

Intuitive Imagery puts the discoveries of modern science to work through a simple, proven technology to meet the challenges of our fast-paced changing world. This book shows you how to harness the wisdom of your inner images to achieve peak performance in both business and personal life. Results include greater creativity, better decision making, enhanced productivity, the unlocking of blocked potential, accelerated learning, increased success, and a sense of greater well-being. Learning to use intuitive imaging is like finding a new set of lenses through which to view the world. It helps us change our beliefs about how we know what we know so we can begin to restructure how we do what we do. John B. Pehrson is president of Creative Change Technologies, a training and consulting firm to individuals and organizations focusing in the areas of creativity, deep team building, and executive coaching. John is a former executive with DuPont and has over 20 years of broad international business experience that includes business and technology management, strategic planning, product development, manufacturing, sales and marketing. He lives in Signal Mountain, TN.Susan E. Mehrtons is president of The Potlatch Group, a research organization specializing in analysis of business trends related to global evolution and social change. Her clients range from Fortune 500 companies like AT&T, DuPont, General Motors, and Sears to smaller businesses, schools, and private foundations such as The Institute of Noetic Sciences and the World Business Academy. Sue is the co-author of Earthkeeping, an ecology text, and The Fourth Wave, a vision of business in the 21st century. She lives in Mineola, NY.

Due to factors such as congestion and pollution there is increased public and academic interest in road user charging. Until now the debate has focused on the economic theory of road user charging. However, a cogent economic case does not necessarily ensure public acceptance and subsequent implementation. This book seeks to provide an academic account of how such schemes might be implemented. It deals with how the decision-making process should be undertaken in order to secure political and public acceptability. This book bridges the gap between economic theory and public policy making and suggests policy options as a means of combating road traffic congestion in urban areas. The book includes a chapter on the Central London congestion charging scheme detailing the various factors which have resulted in its successful implementation. This is essential reading for academics, advanced students of transport, economics, public policy and the environment, and policy makers at the international, national and local levels.

In today's healthcare economy, with reduced reimbursement and closer scrutiny of quality patient care, the concepts and terminology of Lean management are becoming invaluable to nurses, clinicians, administrators, and other healthcare staff involved in improvement. Conversely, a basic grasp of common healthcare terms is essential for process improvement specialists who aren't necessary fluent in healthcare terminology.The Lean Healthcare Dictionary: An Illustrated Guide to Using the Language of Lean Management in Healthcare is designed to bridge the gap between Lean practitioners and healthcare professionals. This comprehensive dictionary defines essential Lean and healthcare terms to help create a common language for anyone involved in Lean healthcare improvement activities. Providing quick reference to the language of Lean management in healthcare, the dictionary includes diagrams and charts that illustrate concepts and aid in understanding. Each entry in Part I provides a succinct description of a Lean term as used in a healthcare setting. Healthcare terms and acronyms that commonly arise in the course of Lean transformations are defined in Part II.The content of this dictionary is firmly rooted in the hands-on experience of Rona Consulting Group, whose principals have designed and led groundbreaking applications of Lean management in emergency rooms, operating rooms, labs, hospitals, and major medical centers.

Part of the Lean Tools for Healthcare series, this user-friendly book will help to improve your understanding of kaizen. It describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization. Kaizen Workshops for Lean Healthcare walks you through the steps of conducting an effective kaizen workshop one that is well planned, well implemented, and well monitored. The information is presented in an easy-to-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps. Throughout the book, you will be asked to reflect on questions that will help you apply the concepts and techniques in your own workplace. Defining the key concepts and elements of the "production" of healthcare services, the text delineates the differences between healthcare processes and the individual cycles of work that those processes link together. It also: Provides foundational information on kaizen and kaizen workshops defining the key roles for success Explains exactly how to plan and prepare Presents examples of how to present workshop results and how to follow up Includes a concise summary of kaizen workshop steps Supplies a list of additional resources for learning more about the different kinds of improvement methodologies you might want to implement in your kaizen workshops If your healthcare organization fully applies the steps detailed in this book, it will gain much more than the knowledge of how to conduct a workshop. Through kaizen, you will empower your employees to make positive change a reality. And incrementally, kaizen workshops will become more than isolated events they will become the way all work is done in your organization.

Health IT as a Tool for Prevention in Public Health Policies examines the current state of Health Information Technology (HIT) in the United States. It investigates the converging problems of chronic disease, societal welfare, childhood obesity, and the lack of healthcare for the economically disadvantaged in the U.S. It considers various providers of care for disadvantaged groups and outlines innovative public policy solutions to a wide range of community problems.The book starts by detailing the major problems the U.S. has faced with its healthcare system. Next, it describes current federal efforts to solve these problems and unveils novel solutions to these challenges. Each chapter examines a different technological solution that the U.S. is currently investing in and allocating time, resources, and energy to.Supplying a basic theoretical foundation on the Patient Protection and Affordable Care Act (PPACA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act, the book discusses the effects of geographic disparities and HIT at the meso, macro, and micro levels of society. It also demonstrates how individuals can use a range of HITs to improve prevention of health concerns, including mobile health apps, video games, self-management technologies, crowdsourcing, and other e-health technologies. The book describes HIEs, RHIOs, and NHIN and explains how they connect to Community Health Centers (CHCs). It also explains how CHCs can use HIT to improve care for the disadvantaged and Medicaid population. It includes a case study of electronic health literacy and cancer patients and another on how equipping private practice physicians with EMRs can help them tackle prevention and improve organizational functioning.The book concludes by providing a comparative perspective between the use of HIT in the U.S. and the United Kingdom and by suggesting the direction that the U.S. should take toward