The European Union (EU) has a compliance problem: there are persistent failures in the implementation of EU rules and policies by the member states. This book examines how policy implementation may be improved. It explains the nature of policy mistakes, proceeds to consider how individual public authorities and organizations can avoid making policy mistakes and then, in the light of its findings, derives how the EU may induce its member states and their public authorities to improve their compliance with EU rules and policies.

Basically, this is a book about how the right incentives at national level can improve institutional performance and contribute towards more effective application of EU rules across member states without having to confer new competences to the EU. Its premise is that strengthening the capacity of organizations to learn should not only lead to better performance, but should also stimulate useful policy experimentation across the EU.

Although this volume focuses on the obligations of EU membership and how to strengthen compliance, the proposed solutions have broader applicability. Improved organizational capacity for policy implementation will also be beneficial in those areas where the EU has no formal competence. Just as member states can learn from each other, so can policy officials in different policy fields. Good practices can spread.

Broadly, a Public-Private Partnership (or PPP) is any collaboration between the public and private sector, but research in the UK has tended to focus on those that have been used for major infrastructure projects, such as roads, schools, and hospitals. This book compares and contrasts PPP research in the UK with that of cases in the USA, including interviews with some of the key stakeholders (decision makers in the public sector, contractors, and users) of PPPs in North America, and observations of PPPs in action (such as schools and roads). No prior major studies have compared the UK and USA when it comes to the development and operation of PPPs, and this book fills a gap in the literature, addressing a number of key questions, including: Is the private sector viewed with less suspicion in the USA when it comes to projects that would normally fall under the aegis of the public sector? How do politics affect PPPs? How do key players in the PPP process define project success, determine the merits and drawbacks of the initiative, and deal with controversial elements of the scheme such as value for money and risk transfer? The result is a volume that offers practical advice for the future development of PPPs in the UK. Broadly, a Public-Private Partnership (or PPP) is any collaboration between the public and private sector, but research in the UK has tended to focus on those that have been used for major infrastructure projects, such as roads, schools, and hospitals. This book compares and contrasts PPP research in the UK with that of cases in the USA, including interviews with some of the key stakeholders (decision makers in the public sector, contractors, and users) of PPPs in North America, and observations of PPPs in action (such as schools and roads). No prior major studies have compared the UK and USA when it comes to the development and operation of PPPs, and this book fills a gap in the literature, addressing a number of key questions, including: Is the private sector viewed with less suspicion in the USA when it comes to projects that would normally fall under the aegis of the public sector? How do politics affect PPPs? How do key players in the PPP process define project success, determine the merits and drawbacks of the initiative, and deal with controversial elements of the scheme such as value for money and risk transfer? The result is a volume that offers practical advice for the future development of PPPs in the UK.

Marketization in the healthcare sector affects the quality and delivery of care, as well as healthcare workers' working conditions. Based on a comparison of England and Germany, along with an in-depth case study looking at New York, USA, this volume examines how trade unions respond to marketization processes and the determinants of successful strategies. The author draws on a rich empirical study to develop a theoretical framework that accounts for sector-specific opportunity structures stemming from marketization processes and on the relevant unions' local-level leeway that opens if they build up and mobilise the available resources and capacities. The book identifies determinants of successful trade union strategies, explains the puzzling observation of similar strategic choices across different systems, and draws conclusions for prospects of trade unionism in the marketized healthcare sector. This book emphasizes the transformative effect of marketization on healthcare and the opportunities this change creates for unions, while giving special attention to the local-level conditions of trade unionism in the analysis of conflicts evolving around marketization in the hospital sector. It is of interest to academics and practitioners working in healthcare management, human resource management, and employment relations.

Networks are made up of organizations. Often a central unit, or "Network Administrative Organization" (NAO), manages an entire network of organizations that collaborate to achieve an overall network-level goal. Goal-directed networks are those that come together to achieve a shared objective, in addition to the individual organization-specific goals. This book's focus is on the management of goal-directed networks. Despite the fact that formalized goal-directed interorganizational networks have become extremely popular in the public and nonprofit sectors, as many social problems require concerted action, publications on managing goal-directed networks do not exist. In this book, author Angel Saz-Carranza examines four networks that differ by size, scope, and geographical location. He offers a novel and innovative framework focusing on networks' inherent internal tensions between unity and diversity, paralleling the differentiation/integration tension found in organization theory, which has not previously been applied to interorganizational networks.

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies. Essentially, these are all attempts to improve the 'steering' capacity of public sector managers and policy makers. By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers' and practitioners' understanding of the factors that may enable more effective public service decision-making and provision. The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains.

After a century in which charities suspected the motives of cynical business people, and business people dismissed the contributions of amateur volunteers, the two sectors are coming together today as never before. The third sector has increased its business capacity through the experience gained from a decade of providing commissioned services to the public sector. Society today expects employers to do more to engage with both communities and good causes and the business case for doing so can be and is being made. But business also realises that charities do conscience better than they can and so co-working is increasingly being sought. In Partners for Good, Tom Levitt points the way to successful partnerships at local, national and international levels. There is now even an agreed international standard on what constitutes the social responsibility obligations of organisations operating in all sectors, in all parts of the world, over and above international legal frameworks. Sustainability today refers to the triple bottom line (financial, social, environmental) rather than being a green concept alone. On the down side, grants and other funding opportunities provided by governments to the third sector over the last ten years are suddenly ending and support structures are disappearing. The incentives for forging successful and sustainable win:win partnerships between businesses and charities in the new Big Society are therefore high, however demanding the time scale on offer.

Licence To Loot is a fast-paced, hard-hitting investigation into parastatal looting, written by journalist Stephan Hofstatter. At the centre of the story is Eskom, the largest power utility in Africa, which could determine the success or failure of South Africa’s economy.

Hofstatter’s story begins in 2016, with the Guptas’ controversial purchase of Optimum coal mine and Eskom chief executive Brian Molefe’s key role in the deal. From there it takes the reader on a journey from secret meetings in London hotel rooms to a clandestinely purchased bolthole on a Dubai golf estate, uncovering the corrupt acquisition of a private jet along the way. From the diary entries of a Saxonwold security guard to first-hand accounts of backroom dealmaking, it traces the origins of a shadowy network between the Guptas and Eskom that ultimately allowed the family to extract billions of rands from the parastatal.

Licence To Loot reveals the complicated deals and machinations underpinning state capture and the subsequent ministerial and board appointments that ceded the control of the country’s parastatals, including Eskom, Transnet, SAA and Denel, to Gupta-linked moneymen.

The book is particularly relevant in the current political climate as it focuses on the impact of state capture, not just its origins, and takes the story beyond the Zuma presidency.

Complexity theory has become popular in the natural and social sciences over the last few decades as a result of the advancements in our understanding of the complexities in natural and social phenomena. Concepts and methods of complexity theory have been applied by scholars of public affairs in North America and Europe, but a comprehensive framework for these applications is lacking. A Complexity Theory for Public Policy proposes a conceptual synthesis and sets a foundation for future developments and applications.

In this book, G ktu Mor l convincingly makes the case that complexity theory can help us understand better the self-organizational, emergent, and co-evolutionary characteristics of complex policy systems. In doing so, he discuss the epistemological implications of complexity theory and the methods complexity researchers use, and those methods they could use. As the complexity studies spread more around the world in the coming decades, the contents of this book will become appealing to larger audiences, particularly to scholars and graduate students in public affairs. The unique combination of synthesis and explanation of concepts and methods found in this book will serve as reference frames for future works.

Local Government is an area where management skills are tested to the extreme. With political considerations evident both locally and nationally, managing resources can be complex and subject to change.

This book introduces new concepts and new ways of doing business that can greatly enhance the value of the services a local government provides to its citizens, without putting a greater financial burden on taxpayers. Padovani and Young present out-of-the-box thinking based on solid research and experience to discuss topics such as:

• Incorporating outcome indicators into strategic planning and budgeting
• Building a LG 's budget with cost drivers
• Expanding the concept of enterprise funds
• Assessing and better managing the risk associated with outsourcing
• Using the concept of shadow pricing to compare public with private sector costs for services

This book is a must-read for students of public administration and management, senior and middle managers in local governments around the world, and citizens who are concerned with more effective management of their local government 's programs and services.

A list of suggested extra case studies for each chapter, and a description of the process to follow for ordering them, may be obtained by sending an email to [email protected]. You should request the document "Case Study Suggestions for Managing Local Governments."

The science of biomedical measurements is experiencing a period of rapid development. Biomedical measuring systems are becoming increasingly accurate on the one hand and complex on the other. In order to make progress in this field, metrological problems must be solved using a systemic and formal approach. To this end, it is necessary to define the components of the system and the rules for their interaction, which allows the creation of a mathematical model. In this way, any technology or object can be presented in the form of a structure on which the necessary estimates can be formulated and synthesis, including metrological one, can be made. The authors have observed that despite the significance of the problem, few scientific centres deal with this issue in a generalised manner. Hence the idea of bringing together the achievements of the centres from Russia, Poland and Kazakhstan in one joint publication. The first and second volumes of Information Technology in Medical Diagnostics found readers not only in Poland, Ukraine, and Kazakhstan but also Spain, Russia and the Czech Republic. Following the readers' suggestions, in the third volume of ITMD we returned to the formula of closed chapters known from volume one. Due to its limited volume, the book deals with the aforementioned issues in only selected areas of biomedical engineering. The book will be of interest not only for academics and engineers but also for professionals involved in biomedical engineering, seeking solutions for the problems that cannot be solved using "traditional" technologies or trying to improve existing measurement systems.

Whether the art form is theater, dance, music, festival, or the visual arts and galleries, the arts manager is the liaison between the artists and their audience. Bringing together the insights of educators and practitioners, this groundbreaker links the fields of management and organizational management with the ongoing evolution in arts management education. It especially focuses on the new directions in arts management as education and practice merge. It uses cases studies as both a pedagogical tool and an integrating device. Separate sections cover Performing and Visual Arts Management, Arts Management Education and Careers, and Arts Management: Government, Nonprofits, and Evaluation. The book also includes a chapter on grants and raising money in the arts.

Whether the art form is theater, dance, music, festival, or the visual arts and galleries, the arts manager is the liaison between the artists and their audience. Bringing together the insights of educators and practitioners, this groundbreaker links the fields of management and organizational management with the ongoing evolution in arts management education. It especially focuses on the new directions in arts management as education and practice merge. It uses cases studies as both a pedagogical tool and an integrating device. Separate sections cover Performing and Visual Arts Management, Arts Management Education and Careers, and Arts Management: Government, Nonprofits, and Evaluation. The book also includes a chapter on grants and raising money in the arts.

After a quarter century of almost general condemnation and rebuttal of the entire nationalization experience, it appears that there are second thoughts about governmental direct intervention in the economy. Reappraising State-Owned Enterprise deals with a topic often undervalued in the past decade but which now, with the crisis of 2008-2009, calls for greater attention: the direct intervention of the State as Entrepreneur. The collection of essays in this volume -- prepared by some of the leading authorities in the field -- offers a contribution to this debate by providing a balanced assessment of two of the most relevant experiences of mixed economies, the United Kingdom and Italy. In this respect, a comparison between these two countries is very much appropriate since in both nations the State played an important role as "Entrepreneur" starting in the early 20th century. In Great Britain and Italy, the heyday of the "State as Entrepreneur" was in the years right after WWII when it was used as a tool for promoting a modern society in which citizens acquired a stronger sense of belonging to their nations. The UK and Italy saw the State take on a too-pervasive role in the 70s; the two nations responded in different ways. In the 1980s Great Britain embarked on a harsh process of privatizations while Italians struggled on until finally submitting to privatizations in their nation in the following decade. The deep crisis of the final years of the 21st century forced both nations to reconsider State interventions as an appropriate tool in order to protect the wellbeing of the national economy.

Responding to the public concern caused by recent hospital scandals and accounts of unintended harm to patients, this author draws on her experience of analysing the health care systems of over a dozen countries and examines whether greater regulation has increased patient safety and health care quality. The book adopts a new approach to mapping developments in health care systems in Europe, North America and Australia and pieces together evidence of which regulatory strategies and mechanisms work well to ensure safer patient care. It identifies the regulatory bodies, the regulatory principles and the implementation strategies adopted to improve governance in health care systems and suggests a conceptual framework for responsive regulation. The book will be of interest to government actors, health care professionals and medico-legal scholars.

The statutory duty of public service ombudsmen (PSO) is to investigate claims of injustice caused by maladministration in the provision of public services. This book examines the modern role of the ombudsman within the overall emerging system of administrative justice and makes recommendations as to how PSO should optimize their potential within the wider administrative justice context. Recent developments are discussed and long standing questions that have yet to be adequately resolved in the ombudsman community are re-evaluated given broader changes in the administrative justice sector. The work balances theory and empirical research conducted in a number of common law countries. Although there has been much debate within the ombudsman community in recent years aimed at developing and improving the practice of ombudsmanry, this work represents a significant advance on current academic understanding of the discipline.

In the last two decades, the quest for a widely accepted definition of social enterprise has been a central issue in a great number of publications. The main objective of the ICSEM Project (on which this book is based) was to show that the social enterprise field would benefit much more from linking conceptualisation efforts to the huge diversity of social enterprises than from an additional and ambitious attempt at providing an encompassing definition. Starting from a hypothesis that could be termed "the impossibility of a unified definition", the ICSEM research strategy relied on bottom-up approaches to capture the social enterprise phenomenon in its local and national contexts. This strategy made it possible to take into account and give legitimacy to locally embedded approaches, while simultaneously allowing for the identification of major social enterprise models to delineate the field on common grounds at the international level. Social Enterprise in Central and Eastern Europe - the last volume in a series of four ICSEM-based books on social enterprise worldwide - will serve as a key reference and resource for teachers, researchers, students, experts, policy makers, journalists and others who want to acquire a broad understanding of the social enterprise and social entrepreneurship phenomena as they emerge and develop in this region.

That public services exhibit unpredictability, novelty and, on occasion, chaos, is an observation with which even a casual observer would agree. Existing theoretical frameworks in public management fail to address these features, relying more heavily on attempts to eliminate unpredictability through increased reliance on measurable performance objectives, improved financial and human resource management techniques, decentralisation of authority and accountability and resolving principal-agent behaviour pathologies. Essentially, these are all attempts to improve the 'steering' capacity of public sector managers and policy makers.

By adopting a Complex Adaptive Systems (CAS) approach to public services, this book shifts the focus from developing steering techniques to identifying patterns of behaviour of the participants with the ultimate objective of increasing policy-makers' and practitioners' understanding of the factors that may enable more effective public service decision-making and provision. The authors apply a CAS framework to a series of case studies in public sector management to generate new insights into the issues, processes and participants in public service domains.

Managing Professionals deals with the tensions between managers and professionals within organizations, such as hospitals, universities, banks and judicial organizations. Often managers rely heavily on the skills and expertise of the professionals in their organizations, yet these professionals consider management a source of bureaucracy and paperwork.

This tension is explored head on in order to answer the question of how to manage an organization effectively. With numerous real-world examples, the book analyzes the problems and complexities of management in professional organizations and makes recommendations on how to manage professionals. The book focuses on a number of key issues, including:

• Management as a problem
• Management as a solution
• Knowledge and innovation
• Strategy
• Cooperation
• Performance

Managing Professionals presents an empirical analysis of the problems and offers solutions to the tension between management and professionals and will be of interest to managers and to students of management, organizational behaviour and business administration.

This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and practitioners engaged in the organization of public services delivery as it is from a perspective that challenges many received ideas in this field.

Starting from the perspective of critical management studies, the contributors to this volume embed a critical perspective on policy orthodoxy around critical public services policy and management studies (CPPMS). In so doing the authors bring together previous disparate fields of public services policy and public services management, but more importantly, debate and present what 'critical' constitutes when applied to public services policy and management. This edited collection presents chapters from a broad range of public services domains including health, education, prisons, local and central government and deals with a range of contemporary issues facing public services managers are examined, including regulation of professions, risk management, user involvement, marketing and leadership.

Despite predictions that 'new public management' would establish itself as the new paradigm of Public Administration and Management, recent academic research has highlighted concerns about the intra-organizational focus and limitations of this approach. This book represents a comprehensive analysis of the state of the art of public management, examining and framing the debate in this important area.

The New Public Governance? sets out to explore this emergent field of research and to present a framework with which to understand it. Divided into five parts, the book examines:

• Theoretical underpinnings of the concept of governance, especially competing perspectives from Europe and the US
• Governance of inter-organizational partnerships and contractual relationships
• Governance of policy networks
• Lessons learned and future directions

Under the steely editorship of Stephen Osborne and with contributions from leading academics including Owen Hughes, John M. Bryson, Don Kettl, Guy Peters and Carsten Greve, this book will be of particular interest to researchers and students of public administration, public management, public policy and public services management.

It is widely known today that not only are the aged ageing, or the old getting older, but they are also increasing in number the world over. At the same time, proper care and support for our aged is increasingly at risk. Without some form of support, the quantitative extension of life cannot be matched by a qualitative one. This may mean that the opportunity provided by a longer life is squandered, and life itself, of course, is nothing if not opportunity. Societies find that self-sufficiency and independence not only contribute to individual well-being, but are also economically desirable due to the resultant increase in productivity. The challenges of daily living for a growing population of the aged form the basis of the independent living platform, the AGE@HOME platform, which is described in this book. The platform combines both existing and emerging technologies suitable for the home. Its use and application is considered in the wider context of Web 2.0, the internet of things, and other elements of the burgeoning digital world. It is time that a holistic and multi-disciplinary approach to this constantly enlarging area of human existence is taken. This book is written for researchers and designers of wireless tools, analog and digital circuits as well as academics who are active in the various fields of Human Sciences. Foreword "This book appears at the right moment when several developments have made age and its consequences an important element of human existence. It makes for informative reading, being based on considerations related to independence for the aged and the application of emerging technologies to enhance this independence......." From the foreword by: Houlin Zhao Deputy Secretary-General of the International Telecommunication Union

State Management offers a comprehensive yet concise introduction to the new field of state management, presenting an analysis of basic questions within the theories of bureaucracy, policy-making, principal-agent modelling and policy networks. Focussing upon recent state transformation, it illuminates public sector reform strategies such as New Public Management as well as incorporation, tendering and bidding, decentralization, team production and privatization.

This book argues that we should look upon the variety of models or approaches to public management or public administration as all belonging under "state management." The so-called "working state" in a well-ordered society involves government delivering services, paying for social security and respecting the rule of law. In this text, Jan-Erik Lane systematically examines the key approaches to the study of how government attempts to achieve these goals, discussing the pros and cons of alternative frameworks of analysis.

Each chapter discusses a different issue within state management that is integral to the broader debate, including:

• Public regulation
• The relationship between the law and the state
• Combining ecology and policy making
• Multi-level governance
• The virtues and vices of public-private partnerships
• Policy implementation

Presenting a clear overview of how the state operates when government sets out to deliver public services, and generating questions to encourage new research, State Management is a valuable new text for both undergraduate and postgraduate courses in political science, public administration and public management.

This book examines the services in and around the public domain. The author analyses a number of socio-cultural changes that are generally considered relevant to these services, including the rationalising efforts of the New Public Management and the introduction of IT. The book particularly addresses the diversity of services. It focuses on the local complexities of their day to day processes of service delivery, and on the diversity of client experiences and professional roles associated with various client relationships.

A practical objective of this book is to encourage its readers to redefine the services they professionally deal with, and move beyond the standard requirements of the New Public Management that are so often taken for granted as a starting point. Professional managers are, for instance, invited to reconsider their currently quite dominant technical managerial perspective. Service professionals are encouraged to make sense of the risks and responsibilities involved with their day to day negotiations, including the impact of the services on the lives of their clients. Gastelaars adopts and interpretive approach to her subject, combining discourse analysis and ethnographic research to concentrate on the actual practices associated with service delivery, rather than on theories and justifications.

"Everything worth winning in life boils down to teamwork and leadership. In my positions as a businessman, athlete, community leader, and University trustee; there are tremendous parallels between all of these endeavors that mirror an extreme team sport such as medical technology. Understanding the game, defining the game, playing your position at your highest performance, and helping others play their best game. Advanced Health Technology represents an incredible opportunity to level up the game of healthcare and highlights the multiple disciplines, or positions to be mastered while laying out winning plays to make that next level happen." Ronnie Lott, Managing Member, Lott Investments; Member, Pro Football Hall of Fame, and Trustee, Santa Clara University "Over the years we've known each other and worked together, Sherri and I have shared a passion for harm reduction. Whether that is due to failure of effective uses and deployment of technology or harm by one of today's biggest threats, drug overdose. We both recognize the need to strategically address the root causes of threats to health and wellbeing. Given that Mobile Medicine and related works are changing the way a whole generation of CTO's and CIO's are thinking about healthcare technology; this new book Advanced Health Technology takes the reader deeper into their leadership journey of transforming medicine with technology by understanding and addressing diverse risks rather than ignoring them." Dean Shold, Co-Founder FentCheck, Former Partner at Accenture, Former CTO Stanford Healthcare and Alameda Health System, former CTO at Medigram and current advisor. Healthcare stakeholders are paralyzed from making progress as risks explode in volume and complexity. This book helps readers understand how to manage and transcend risks to drive the Quadruple Aim of improved patient experiences, better patient and business outcomes, improved clinician experience, and lower healthcare costs. Learn from working successful examples across projects, programs, and careers to get ahead of these multidisciplinary healthcare risks.