Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.

In this volume charity commissioners and leading charity policy reformers from across the world reflect on the aims and objectives of charity regulation and what it has achieved. Regulating Charities represents an insider's review of the last quarter century of charity law policy and an insight for its future development. Charity Commissioners and nonprofit regulatory agency heads chart the nature of charity law reforms that they have implemented, with a 'warts and all' analysis. They are joined by influential sector reformers who assess the outcomes of their policy agitation. All reflect on the current state of charities in a fiscally restrained environment, often with conservative governments, and offer their views on productive regulatory paths available for the future. This topical collection brings together major charity regulation actors, and will be of great interest to anyone concerned with contemporary third sector policy-making, public administration and civil society.

Lean healthcare is waste elimination in every service area with the goal of reducing inventory, cycle time of service, and cost, so that high-quality patient care can be provided in a way that is as efficient, as effective, and as responsive as possible while retaining the financial integrity of a hospital. The Lean philosophy in healthcare demands a person's attitude, in all aspects of care, understand the process which happens, observe it, and gather information in order to identify the root of an inefficiency of the process. In short, Lean and its emphasis on efficiency can be a critical tool in the management of health services in hospitals around the world. This book provides guidance and examples on how Lean principles can be implemented into the infrastructure and every day operations of a hospital from the emergency room to hospital facilities and maintenance. The book also demonstrates how Lean is the cultural commitment of organizations to implement the scientific method in designing, conducting, and improving work sustainably through teamwork, bringing in better value and satisfaction to the patient. It shortens the time between ordering and service delivery by eliminating waste from the service flow value. The author uses numerous examples of Lean thinking in various hospital departments with the overall of goal of taking that department from good to great.

The U.S. healthcare system is in "complete chaos-disarray." Medical costs have increased significantly over the past 6 years with 70% increase for deductibles and 24% or more for health insurance premiums. All the while, workers earnings have either not increased or if they did, the pay raises were for less than the increase in the cost of medical care. The situation is unsustainable and the public wants the system fixed. This book offers ways of fixing the problems in healthcare. HEALTHCARE's OUT SICK - PREDICTING A CURE - Solutions that WORK !!!! first defines the "healthcare in crisis" problem. Through real patient experiences, the book describes the difficulties of getting through the maze of complexity among the plethora of "silo providers" which make up the industry. The heart of the book provides readers with a comprehensive solution that can work, a disruption that is necessary to provide Americans the medical care they need without the US public and healthcare providers and payors going into bankruptcy, insolvency or closure. This book delves into digitized medicine, payor and provider reimbursement models, and value-based healthcare delivery. It also includes a philosophy or mode of thinking and operation for the solutions that are needed for diagnosis-effective, cost-effective, and time-efficient healthcare delivery, of which digitized medicine, value-based care, and payor reimbursement modes are just some of the factors. The authors propose that the real solution involves having the patient at the center of the issues and changing from an archaic gold standard way of thinking to a "Predictive Analytic thinking" where one gets at the real truth by doing "real science" that in the end becomes effective not only for the population but for the individual person. This all leads to real person-centered and person-directed medicine and healthcare delivery.

Lean healthcare is waste elimination in every service area with the goal of reducing inventory, cycle time of service, and cost, so that high-quality patient care can be provided in a way that is as efficient, as effective, and as responsive as possible while retaining the financial integrity of a hospital. The Lean philosophy in healthcare demands a person's attitude, in all aspects of care, understand the process which happens, observe it, and gather information in order to identify the root of an inefficiency of the process. In short, Lean and its emphasis on efficiency can be a critical tool in the management of health services in hospitals around the world. This book provides guidance and examples on how Lean principles can be implemented into the infrastructure and every day operations of a hospital from the emergency room to hospital facilities and maintenance. The book also demonstrates how Lean is the cultural commitment of organizations to implement the scientific method in designing, conducting, and improving work sustainably through teamwork, bringing in better value and satisfaction to the patient. It shortens the time between ordering and service delivery by eliminating waste from the service flow value. The author uses numerous examples of Lean thinking in various hospital departments with the overall of goal of taking that department from good to great.

Cultural policy intersects with political, economic, and socio-cultural dynamics at all levels of society, placing high and often contradictory expectations on the capabilities and capacities of the media, the fine, performing, and folk arts, and cultural heritage. These expectations are articulated, mobilised and contested at - and across - a global scale. As a result, the study of cultural policy has firmly established itself as a field that cuts across a range of academic disciplines, including sociology, cultural and media studies, economics, anthropology, area studies, languages, geography, and law. This Routledge Handbook of Global Cultural Policy sets out to broaden the field's consideration to recognise the necessity for international and global perspectives. The book explores how cultural policy has become a global phenomenon. It brings together a diverse range of researchers whose work reveals how cultural policy expresses and realises common global concerns, dominant narratives, and geopolitical economic and social inequalities. The sections of the book address cultural policy's relation to core academic disciplines and core questions, of regulations, rights, development, practice, and global issues. With a cross-section of country-by-country case studies, this comprehensive volume is a map for academics and students seeking to become more globally orientated cultural policy scholars.

Over the past few decades, wireless access networks have evolved extensively to support the tremendous growth of consumer traffic. This superlative growth of data consumption has come about due to several reasons, such as evolution of the consumer devices, the types of telephone and smartphone being used, convergence of services, digitisation of economic transactions, tele-education, telemedicine, m-commerce, virtual reality office, social media, e-governance, e-security, to name but a few. Not only has the society transformed to a digital world, but also the expectations from the services provided have increased many folds. The last mile/meters of delivery of all e-services is now required to be wireless. It has always been known that wireless links are the bottleneck to providing high data rates and high quality of service. Several wireless signalling and performance analysis techniques to overcome the hurdles of wireless channels have been developed over the last decade, and these are fuelling the evolution of 4G towards 5G. Evolution of Air Interface Towards 5G attempts to bring out some of the important developments that are contributing towards such growth.

Writing the perfect complement to their bestseller, Introducing Public Administration, Shafritz and Borick highlight the great drama inherent in public policy -- and the ingenuity of its makers and administrators -- in this new casebook that brings thrilling, true life adventures in public administration to life in an engaging, witty style. Drawing on a unique assortment of literary, historic, and modern examples, Cases in Public Policy and Administration exposes students to public administration in practice by telling the tales of: How Thurgood Marshall led the legal fight for civil rights and made it possible for Barack Obama to become president How the ideas of an academic economist and a famous novelist led to the recession that started in 2008 How Al Gore really deserves just a little bit of credit for inventing the Internet How the decision was made by President Harry Truman to drop the first atomic bomb on Japan in order to end World War II How the current American welfare state was inspired by a German chancellor How a Nazi war criminal inadvertently provided the world with a lesson in bureaucratic ethics How Napoleon Bonaparte encouraged the job of chief of staff to escape from the military and live in contemporary civilian offices How an obscure state department bureaucrat wrote the policy of containment that allowed the United States to win the Cold War with the Soviet Union How Dwight D. Eisenhower was started on the road to the presidency by a mentor he found in the Panamanian rain forest How Florence Nightingale gathered statistics during the Crimean War that helped lead to contemporary program evaluation.

The third book in the Healthcare Payment Systems series, Prospective Payment Systems examines the various types of prospective payment systems (PPS) used by healthcare providers and third-party payers. Emphasizing the basic elements of PPS, it considers the many variations of payment for hospital inpatient and outpatient services, skilled nursing facilities, home health agencies, long-term hospital care, and rehabilitation facilities along with other providers. The book describes the anatomy of PPS, including cost reports, adjudication features and processes, relative weights, and payment processes. It outlines the features and documentation requirements for Medicare Severity Diagnosis Related Groups (MS-DRGs), the Medicare Ambulatory Payment Classifications (APCs), Medicare HHPPS, Medicare Skilled Nursing Resource Utilization Groups (RUGs), and private third-party payers. Provides a framework for understanding and analyzing the characteristics of any PPS Discusses Medicare prospective payment systems and approaches Includes specific references to helpful resources, both online and in print Facilitates a clear understanding of the complexities related to PPS covering specific topics at a high level and revisiting similar topics to reinforce understanding Complete with a detailed listing of the acronyms most-commonly used in healthcare coding, billing, and reimbursement, the book includes a series of case studies that illustrate key concepts. It concludes with a discussion of the challenges with PPS including compliance and overpayment issues to provide you with the real-world understanding needed to make sense of any PPS.

With 70 percent of organizations already adopting bring your own device (BYOD) and Gartner expecting this number to increase to 90 percent by the end of 2014, it is not a question of if, or when, it's a question of will you be ready. BYOD for Healthcare provides authoritative guidance to help you thrive during the healthcare BYOD (hBYOD) revolution. Jessica Keyes, president of New Art Technologies, Inc., professor at the University of Liverpool, and former managing director of R&D for the New York Stock Exchange, supplies an understanding of these new end users, their demands, and the strategic and tactical ramifications of these demands. Maintaining a focus on the healthcare industry, the book considers the broad range of technical considerations, including selection, connectivity, training, support, and security. It examines the integration of BYOD to current health IT, legal, regulatory, and ethical issues. It also covers risk assessment and mitigation strategies for an hBYOD environment that are in line with medical laws, regulations, ethics, and the HIPAA and HITECH Acts. The text discusses BYOD security and provides time-saving guidance on how to configure your hBYOD environment. It also considers how BYOD impacts resource management, certification of EMR/EHR software, health informatics, and health information exchange. The book covers content and data management, risk assessment, and performance measurement and management. It includes a set of Quick Start guides with tips for assessing costs, cloud integration, and legal issues. It also contains a robust appendix with information on everything from security settings for Apple iOS devices to a sample employee mobile device agreement.

After a quarter century of almost general condemnation and rebuttal of the entire nationalization experience, it appears that there are second thoughts about governmental direct intervention in the economy. Reappraising State-Owned Enterprise deals with a topic often undervalued in the past decade but which now, with the crisis of 2008-2009, calls for greater attention: the direct intervention of the State as Entrepreneur. The collection of essays in this volume - prepared by some of the leading authorities in the field - offers a contribution to this debate by providing a balanced assessment of two of the most relevant experiences of mixed economies, the United Kingdom and Italy. In this respect, a comparison between these two countries is very much appropriate since in both nations the State played an important role as "Entrepreneur" starting in the early 20th century. In Great Britain and Italy, the heyday of the "State as Entrepreneur" was in the years right after WWII when it was used as a tool for promoting a modern society in which citizens acquired a stronger sense of belonging to their nations. The UK and Italy saw the State take on a too-pervasive role in the 70s; the two nations responded in different ways. In the 1980s Great Britain embarked on a harsh process of privatizations while Italians struggled on until finally submitting to privatizations in their nation in the following decade. The deep crisis of the final years of the 21st century forced both nations to reconsider State interventions as an appropriate tool in order to protect the wellbeing of the national economy.

While many introductory public administration textbooks contain a dedicated chapter on ethics, The Public Administration Profession is the first to utilize ethics as a lens for understanding the discipline. Analyses of the ASPA Code of Ethics are deftly woven into each chapter alongside complete coverage of the institutions, processes, concepts, persons, history, and typologies a student needs to gain a thorough grasp of public service as a field of study and practice. Features include: A significant focus on "public interests," nonprofit management, hybrid-private organizations, contracting out and collaborations, and public service at state and local levels. A careful examination of the role that religion may play in public servants' decision making, as well as the unignorable and growing role that faith-based organizations play in public administration and nonprofit management at large. End-of-chapter ethics case studies, key concepts and persons, and dedicated "local community action steps" in each chapter. Appendices dedicated to future public administration and nonprofit career management, writing successful papers throughout a student's career, and professional codes of ethics. A comprehensive suite of online supplements, including: lecture slides; quizzes and sample examinations for undergraduate and graduate courses containing multiple choice, true-false, identifications, and essay questions; chapter outlines with suggestions for classroom discussion; and suggestions for use of appendices, e.g., how to successfully write a short term paper, a brief policy memo, resume, or a book review. Providing students with a comprehensive introduction to the subject while offering instructors an elegant new way to bring ethics prominently into the curriculum, The Public Administration Profession is an ideal introductory text for public administration and public affairs courses at the undergraduate or graduate level.

This book presents the key interactions in local government and public enterprise, drawing together the challenges for local governance in the practice of public entrepreneurship and its response to collaboration, place and place making. Specifically, this book includes the impact of local partnerships and public entrepreneurs in local policy implementation. It is written by established authors bringing together their experience and practice of local partnerships and public entrepreneurship in place-based strategies, and will be of value to local government, new forms of enterprise partnerships, wider agencies and public entrepreneurship scholars as well as policymakers responsible for implementation of place-based regeneration. This text will be of key interest to students, scholars and practitioners in public administration, business administration, local government, entrepreneurship, public sector management and more broadly to those with interests in public policy, business and management, political science, economics, urban studies and geography.

The growth of global corporations has led to the development of new business strategies whose complexity and configuration rest on corporate networks; corporate cross-culture and intangible corporate and product assets. In global markets, corporations compete in a competitive marketspace dimension, in other words, competitive boundaries in which space is not a stable element of the decision-making process, but a competitive factor whose complexity depends on markets increasingly characterized by time-based competition and over-supply. In view of today's fierce competition from US and Southeast Asian corporations, this book highlights global business development policies based on innovation, sustainability and intangible assets. The book assesses competitive business management from a global perspective, examining business development policies linked to the profitability of global firms. It forces readers to actively think through the most fundamental policies developed by global firms in the current competitive landscape and provides answers to questions such as: What are the new drivers of global capitalism?; How do global businesses deal with new local nationalism?; Which governance systems and behavioural norms qualify global businesses?; What are the main business policies that characterize competitive business management in a global competition perspective? Competitive Business Management neatly explains the global business management domain and helps readers to gain an understanding of global development business policies.

1. This book examines experiments in decentralized development and related topics as cooperativism and self-management from a global and comparative perspective and tries to arrive at some general conclusions about the viability and promise offered by these. 2. The book examines different countries and their states - such as Kerala in India, South Africa, Brazil, etc. 3. It will be of interest to departments of international development, political science, business, community development, social justice as well as of cooperative management programs across the US and US.

Healthcare Organizations offer significant opportunities for change and improvement in their overall performance. Hospitals and clinics are generally large, complex, and inefficient, and need serious development in process workflow and management systems, which will ultimately lead to better patient and financial outcomes. The National Academy of Medicine has stated that hospital systems are broken, and that they must begin by "... improving hospital efficiency and patient flow, and using operational management methods and information technologies." In fact, costs and quality are two of the important aspects of the "triple aim" in healthcare. One area that offers significant potential for improvement is through the application of performance improvement methods to patient and process flows. Performance improvement has a significant impact on a hospital's over financial and strategic performance. Performance improvement involves the deployment of quantitative and scientific methods to model and influence the functioning of organizations. Performance improvement professionals are tasked with managing a variety of activities, such as deploying new information technologies, serving as project managers for construction events, re-engineering departmental process workflow, eliminating bottlenecks, and improving the flow and movement of patients between resource-intensive clinical areas. All of these are high risk, and require use of advanced, sophisticated methods to improve efficiency and quality, while minimizing disruptions from change. This updated edition is a comprehensive and concise guide to performance improvement in healthcare. It describes the management engineering principles focused on designing optimal management and information systems and processes. Case studies and examples are integrated throughout all chapters.

Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) - core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It's about behavior change, leadership, and vision. Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.

Performance management, often referred to as process management, is a strategy that can be used to achieve an optimum mix of quality, safety, patient satisfaction and solvency. The basis of performance management is the effective use of resources, as measured by quantifying processes and outcomes using key performance indicators (KPIs) - core measures that gauge the performance of an organization in particular areas. There is more to performance management than selecting a few KPIs from a list and feeding them into a graphical dashboard system. It's about behavior change, leadership, and vision. Written for administrators, clinical staff, process improvement managers and information technology personnel of healthcare organizations, this second edition provides the knowledge necessary to provide the leadership and vision for a performance measurement initiative. This practical resource provides a high-level review of the quality/safety initiatives in healthcare, describes the implementation process from an IT perspective, and offers high-level clinical, financial and cultural details. It features an extensive listing of clinical and non-clinical KPIs: a glossary including financial, medical, and operational terms; and appendices of organizations and sources of indicators and benchmarks.

Recent decades have seen a significant transformation of the not-for-profit (NFP) sector. This includes rise in the number of organisations and people employed, shift from charities and philanthropic agencies to hybrid social enterprise business models, competing stakeholder interests and increasing expectations regarding accountability and transparency. The role of NFPs has also become more complex - they not only serve the disadvantaged and fulfil social needs but also actively advocate for and implement public policies and promote social and economic inclusion. The growth and complexity has brought with it a need for innovative and entrepreneurial approaches to leadership that stems from an in-depth understanding of the changing nonprofit landscape. Addressing this need, for Not for Profits and Social Enterprises will help readers navigate extant challenges by drawing on conceptual literature, both theoretical and empirical and emphasising practical real world experience through case studies and vignettes The key aim of this book is to help existing and future NFP leaders at all organisational levels to support their organisations and employees and in turn clients and communities, through theoretical insights and practical approaches by focusing on transformational leadership aspects for contemporary Not for Profits. for Not for Profits and Social Enterprises is key reading for researchers, academics and policy makers in the areas of Non-profit Management, Leadership, Public Sector Management and Charity Management as well as related disciplines such as Philanthropy and Social Entrepreneurship.

Originally published in 1977, this book examines the choice of new production techniques available to the publicly owned industries during their first thirty years and the effectiveness with which these techniques were put to use. In the heat of political debate over nationalisation the basic economic issues involved are frequently obscured: this volume shows how the opportunity to gain advantages of scale offered by nationalisation and the new techniques which scale made possible were pursued by the public corporations through policies of innovation and the diffusion of technical advances.

Having engaged in an intensified war against corruption for more than four decades since the period of reform and opening up, China is now at a turning point in its anti-corruption agenda. Many believe that building government integrity has been a top-down process in China, and the anti-corruption strategies taken by the current administration seem to have confirmed it. This book challenges the view by analyzing local anti-corruption innovations in recent years and argues for the importance of bottom-up efforts in controlling corruption. The book attempts to answer the question of whether the rise of local anti-corruption innovations has helped China to pursue anti-corruption reform more effectively and, if so, why. It proceeds to analyze the major patterns of local anti-corruption innovations, the ways in which they have been initiated and implemented, and the factors influencing their success or failure. The book includes more than 400 cases of local innovative anti-corruption reforms in China in recent years. This book will be a useful reference for those interested in learning more about anti-corruption studies and also contributes to the study of corruption and anti-corruption reform in China by providing solid and fresh evidence of anti-corruption innovation by local governments.

Ties theory to practice via the provision of case studies and problem-oriented pedagogical features Comprehensive expert coverage of the full spectrum of business disciplines covered by experts in each topic International perspectives benefiting from a global spread of contributions

This book illustrates essential microeconomic concepts and theories through the examination of related policy formulation in Australia since the 1980s. It provides a fresh approach to the subject of microeconomics from the perspective of both market and government failures. By looking at how Australia has transformed over the course of time, the book traces and tracks these changes and relates them to the broader microeconomic reforms. It also looks at the structure of Australian economic public policy formulation and process. The book uses standard microeconomic techniques to analyse the impact of these Australian policies and examines the role of government in the implementation of these policies, making it a very useful teaching vehicle for learning about microeconomics and microeconomic policies.

Outlines public procurement throughout the contracting cycle including initial planning, evaluating proposals, contractor selection, contract administration, contract closeout, and auditing. Provides the public procurement officer with much-needed guidance on contracting documents, management tools, and processes for addressing negative influences on government contracting Incorporates the results of a new nationwide study into best public procurement practice, as well as recent examples of real-world procurement fraud cases, offering recommendations for procurement practices to deter fraud. Offers the instructor and the reader useful public procurement tools such as requests for proposals, pro forma contracts, proposal evaluation forms, sole source justification and approval forms, as well as PowerPoint presentations on a website accompanying the book.

The main aim of Healthcare 4.0: Health Informatics and Precision Data Management is to improve the services given by the healthcare industry and to bring meaningful patient outcomes by applying the data, information and knowledge in the healthcare domain. Features: * Improves the quality of health data of a patient * Presents a wide range of opportunities and renewed possibilities for healthcare systems * Gives a way for carefully and meticulously tracking the provenance of medical records * Accelerates the process of disease-oriented data and medical data arbitration * Brings meaningful patient health outcomes * Eradicates delayed clinical communications * Helps the research intellectuals to step down further toward the disease and clinical data storage * Creates more patient-centered services The precise focus of this handbook is on the potential applications and use of data informatics in healthcare, including clinical trials, tailored ailment data, patient and ailment record characterization and health records management.