Public-sector organizations are fundamentally different from their private-sector counterparts. They are part of the society's political organizations and are major political actors. They are multifunctional, follow a political leadership and the majority do not operate in an external market. In an era of rapid reform, reorganization and modernization of the public sector, this book offers a timely and illuminating introduction to the public-sector organization that recognizes its unique values, interests, knowledge and power base. Drawing on both instrumental and institutional perspectives within organization theory, as well as democratic theory and empirical studies of decision-making, the book addresses five central aspects of the public-sector organization: goals, values and motivation leadership and steering reform and change effects, learning and implications understanding and design The book challenges conventional economic analysis of the public sector, arguing instead for a political-democratic approach and a new prescriptive organization theory. A rich resource of both theory and practice, Organization Theory and the Public Sector: Instrument, Culture and Myth is essential reading for anybody studying the public sector. This second edition of the book contains a range of new and updated themes, examples and references.

Planning a new or refurbished public library means considering not only facilities for collections, services, staff and users, but examining also the local context, reviewing the library image, and developing relationships with other community facilities and agencies. This book examines the entire gamut of challenges confronting the planning and development of contemporary public libraries; their mission, their roles, and key issues such as lifelong learning, social inclusion, community and cultural needs, regeneration and funding. The helpful presentation and readable style guides the librarian through the preliminary information-gathering and decision-making process that ensures a successful library building for all concerned. Using practical case studies, plans and photographs, the author tackles the critical issues of siting, size, plans and design concepts, and provides a helpful guide to weighing up the alternatives of refurbished, converted and new buildings. Separate chapters focus on the planning, briefing and construction process; security, safety and sustainability; key characteristics of successful buildings; identity, decor and signage; and interior layout and facilities. The text draws together a vast resource of real library examples from all over the world which provide best practice models and lessons to learn. For funding authorities, librarians and architects of public libraries this is a highly informative book that will help to ensure wise decision-making and prevent costly mistakes.

Network governance has received much attention within the fields of public administration and policy in recent years, but surprisingly few books are designed specifically to help students, researchers, and practitioners examine key concepts, synthesize the growing body of literature into reliable frameworks, and to bridge the theory-practice gap by exploring network applications. Network Governance: Concepts, Theories, and Applications is the first textbook to focus on interorganizational networks and network governance from the perspective of public policy and administration, asking important questions such as: How are networks designed and developed? How are they governed, and what type of leadership do they require? To whom are networks accountable, and when are they effective? How can network governance contribute to effective delivery of public services and policy implementation? In this timely new book, authors Naim Kapucu and Qian Hu define and examine key concepts, propose exciting new theoretical frameworks to synthetize the fast-growing body of network research in public policy and administration, and provide detailed discussion of applications. Network Governance offers not only a much-needed systematic examination of existing knowledge, but it also goes much further than existing books by discussing the applications of networks in a wide range of management practice and policy domains-including natural resource management, environmental protection, public health, emergency and crisis management, law enforcement, transportation, and community and economic development. Chapters include understudied network research topics such as power and decision-making in interorganizational networks, virtual networks, global networks, and network analysis applications. What sets this book apart is the introduction of social network analysis and coverage of applications of social network analysis in the policy and management domains. PowerPoint slides and a sample syllabus are available for adopters on an accompanying website. Drawing on literature from sociology, policy sciences, organizational studies, and economics, this textbook will be required reading for courses on network governance, collaborative public management, cross-sector governance, and collaboration and partnerships in programs of public administration, public affairs, and public policy.

This book presents the latest research on three issues of crucial importance to Asian cities: governance, livability, and sustainability. Together, these issues canvass the salient trends defining Asian urbanization and are explored through an eclectic compendium of studies that represent the many voices of this diverse region. Examining the processes and implications of Asian urbanization, the book interweaves practical cases with theories and empirical rigor while lending insight and complexity into the towering challenges of urban governance. The book targets a broad audience including thinkers, practitioners, and students.

Orchestrating Value: Population Health in the Digital Age focuses on the leadership thinking and mindset changes needed to transition from brick and mortar healthcare to digital health and connected care. The fourth industrial revolution, with convergent disruptions in biology, business models, computer science, and culture, has the potential to transform the healthcare system like never before. Digital health startups, Big Tech and progressive health systems will change the way health and healthcare are delivered to increasingly digitally savvy consumers. This book challenges readers to rethink the role of data and technology in creating and designing the future. Rather than hooking value-based care and population health management onto traditional healthcare business models, it focuses on the emergence of digital ecosystems. Using the analogy of an orchestra, the book introduces the importance of platforms in the formation of communities and markets with network effects to allow participants to collaborate, create, and innovate. With quotes from healthcare industry leaders and change agents, it helps the strategist understand the three stages of the transition from volume to value. As conductor of the orchestra, the CEO must navigate important leadership pivots to move beyond silo-based thinking. Finally, the Care Management Platform is described as a new operating model for population health in the digital age. As the next generation beyond foundational EHRs, capabilities such as interoperability, analytics, care management and patient/consumer engagement will fundamentally change the way healthcare enterprises operate and deliver value to customers.

Key Features: The only textbook of rural healthcare practice for the UK Reflects the increasing profile of rural healthcare as a dedicated sub-specialty with its own growing body of literature and dedicated university courses Addresses the key challenges of ensuring effective and sustainable healthcare for those in rural, remote and coastal communities, often exacerbated by the COVID-19 pandemic Includes key themes - geographical equity, the trade-offs between access to services and quality of care, hidden rural social exclusion, the role of generalists and the importance of focusing on patient experience Focuses on the UK experience, but with applicability for those facing similar healthcare challenges internationally

* Has broad international reach, and gives voice to those involved in policing around the world * Communicates insights from internationally known editors and contributors * A unique collection covering vital law enforcement issues of our time

A thoroughly updated introduction to the current issues and challenges facing managers and administrators in the investor and publicly owned utility industry, this engaging volume addresses management concerns in five sectors of the utility industry: electric power, natural gas, water, wastewater systems and public transit. Beginning with a brief overview of the historical development of the industry, the author examines policy issues including the consequences of dealing with deteriorating infrastructure, an aging workforce, climate warming, funding for repair and replacement of facilities, and the demands for meeting the needs of a growing population. In addition to reviewing issues related to various management tasks, he includes chapters on physical and cyber threats and management ethics, liberally laced with real-life examples of utilities' dealings with these challenges. Many tables, figures and boxes expand on key points from the text. Accessible and comprehensive, this thoughtful exploration of the various issues facing administrators and operators in public utilities in the new century will prove a useful overview for students of business and economics, utility staff, and directors of local utility governing boards.

Exploring the role of public sector audit in emerging democracies and developing countries, this book provides an account of the relationship between the public sector auditor, the legislature and executive government. In particular, it introduces public sector audit's capacity to assess government agencies' compliance with the law and their management of taxpayer or internationally funded programs and services. The volume: c Explores the Australian model of public sector audit. c Provides a definition of a supreme Audit Institution (SAI) and the role and responsibilities of the public sector auditor. c Examines the authority necessary for the SAI to function effectively. c Discusses likely future reform of the SAI's legal framework. c Illustrates how audit can be used to strengthen democratic institutions in emerging market economies. It will be of use to researchers, academics and students interested in the critical issues surrounding audit in general and public sector audit in particular. It will also be a valuable guide to practitioners in this area.

Accessibly covers public financial management and accounting for non-specialists Covers latest developments in post-crisis public sector management Addition of material on developing countries and more global content Includes discussion questions and a wealth of case studies for seminar use Practice-focused and ideal for public sector managers in higher and further education

"Everything worth winning in life boils down to teamwork and leadership. In my positions as a businessman, athlete, community leader, and University trustee; there are tremendous parallels between all of these endeavors that mirror an extreme team sport such as medical technology. Understanding the game, defining the game, playing your position at your highest performance, and helping others play their best game. Advanced Health Technology represents an incredible opportunity to level up the game of healthcare and highlights the multiple disciplines, or positions to be mastered while laying out winning plays to make that next level happen." Ronnie Lott, Managing Member, Lott Investments; Member, Pro Football Hall of Fame, and Trustee, Santa Clara University "Over the years we've known each other and worked together, Sherri and I have shared a passion for harm reduction. Whether that is due to failure of effective uses and deployment of technology or harm by one of today's biggest threats, drug overdose. We both recognize the need to strategically address the root causes of threats to health and wellbeing. Given that Mobile Medicine and related works are changing the way a whole generation of CTO's and CIO's are thinking about healthcare technology; this new book Advanced Health Technology takes the reader deeper into their leadership journey of transforming medicine with technology by understanding and addressing diverse risks rather than ignoring them." Dean Shold, Co-Founder FentCheck, Former Partner at Accenture, Former CTO Stanford Healthcare and Alameda Health System, former CTO at Medigram and current advisor. Healthcare stakeholders are paralyzed from making progress as risks explode in volume and complexity. This book helps readers understand how to manage and transcend risks to drive the Quadruple Aim of improved patient experiences, better patient and business outcomes, improved clinician experience, and lower healthcare costs. Learn from working successful examples across projects, programs, and careers to get ahead of these multidisciplinary healthcare risks.

Builds a coherent picture of ethical public management and provides students with a robust toolkit for making ethical decisions in a variety of settings. Thoroughly covers the essential topics and problems in public service ethics, and brings the theories and techniques of ethical management into sharp focus through compelling practical examples. Provides students with opportunities to apply concepts with exercises and case studies that illustrate real ethical problems confronting public managers. Fully updated with examples that interest students, including the Green New Deal, Black Lives Matter, the Biden administration, and the ethical challenges of the COVID-19 pandemic and response.

Although all primary care organisations have to develop business plans at every level, for many this is a new experience. This book will show the reader how., The Business Planning Tool Kit is a practical, comprehensive book that contains all the reader needs to know about business planning in primary care. The book includes topics on what to include in a business plan, personnel, finances, premises and information management. It is an interactive guide including links to websites that have practical templates for the reader to download and use. It takes general practitioners, practice managers, and managers in primary care groups, trusts, and health authorities through the business planning process in a clear, straightforward way., This book provides a whole new way of looking at how general practice can be managed and it does so in the form of a manual which gives whoever takes on the task the tools to do so. The layout of the book is a joy. Every section has sheets on which staff members can write their comments on the issue in hand. Users of this book are likely to find themselves in a healthier practice because of it.' Andrew Polmear, in the Foreword

Health care utilization routinely generates vast amounts of data from sources ranging from electronic medical records, insurance claims, vital signs, and patient-reported outcomes. Predicting health outcomes using data modeling approaches is an emerging field that can reveal important insights into disproportionate spending patterns. This book presents data driven methods, especially machine learning, for understanding and approaching the high utilizers problem, using the example of a large public insurance program. It describes important goals for data driven approaches from different aspects of the high utilizer problem, and identifies challenges uniquely posed by this problem. Key Features: Introduces basic elements of health care data, especially for administrative claims data, including disease code, procedure codes, and drug codes Provides tailored supervised and unsupervised machine learning approaches for understanding and predicting the high utilizers Presents descriptive data driven methods for the high utilizer population Identifies a best-fitting linear and tree-based regression model to account for patients' acute and chronic condition loads and demographic characteristics

This title was first published in 2000: Serving the State is an invaluable two-volume exploration of global trends in public administration education and training. Volume 2 of this important reference work explores traditions and contexts. Included for examination are the French and Islamic traditions, The Netherlands, Scandinavia, Latin America, Small Island States and former communist countries such as Poland and the Ukraine as well as other countries undergoing rapid economic change.

This title was first published in 2001: This innovative text applies new institutional economics, public choice theory, and new public management concepts to the political arena of the Mexican administration. Including cutting-edge benchmarking analysis about best practices of human resources and the modernization of the public sector, the book also considers the history and situation of other countries from the Mexican perspective, especially those of Latin America and the OECD. An essential text for all those with an interest in public policy or Latin American politics.

There are an estimated 40,000 international Non-Government Organisations (NGOs), working in an enormous global aid industry; official development assistance alone reached GBP90bn in 2014. This is supplemented by huge voluntary giving - the UK public, for example, give around GBP1bn a year to overseas causes. These organisations face a unique challenge from fraud and corruption. Operating in the world's most under-developed and fragile environments, with minimal infrastructure and trust-based cultures, the risk is high. And, being wholly reliant on donors and supporters for income, so are the stakes. Researchers make different estimates of the scale of the problem facing the sector. Some research implies that losses to the global aid budget caused by occupational fraud and abuse may be in the billions of pounds, while those to the British public's voluntary overseas donations could be in the tens of millions. For many sector professionals working in the developing world, these estimates are readily believable. Fighting Fraud and Corruption in the Humanitarian and Global Development Sector by Oliver May is a timely, accessible and relevant how-to guide, which explores the scale and nature of the threat, debunks pervasive myths, and shows readers how to help their NGOs to better deter, prevent, detect and respond to fraud and corruption.

This title was first published in 2003.This book explores many of the major issues of concern to researchers studying trade unionism. It offers: a definition, elaboration and contextualisation of militancy (industrial, union and worker); an examination of the relationship between workplace unionism and the wider body of the union; a study of factionalism and industrial and political consciousness: and an analysis of the construction and mobilisation of conflict and cooperation (social partnership). These themes are considered through examining the relatively militant response of British postal workers to increased commercialisation of their industry. By comparing this response to that of postal workers in nine other major industrial countries, the study provides an explanation of why UK postal workers have been relatively successful in resisting new management techniques and privatisation through militancy and oppositionalism. One aspect given particular attention is the uneasy relationship within the postal workers' union between shop floor militancy and the social partnership approach followed by the union's leadership.

This title was first published in 2001. This study explores the operation of the Treuhandanstalt, the trust agency responsible for implementing the massive privatization programme launched in the former East Germany in 1990. It evaluates the level of satisfaction that stakeholder groups typically felt with regard to the agency, its actions and its achievements.

This workbook reflects a number of important regulatory changes that have occurred in the past 13 years, as well as the new landscape of healthcare reform. It serves as an important resource for case managers, administrators, physicians and others who play a role in the case management process.

This title was first published in 2000: This timely volume makes a valuable contribution to our understanding of the issues faced by developing countries embarking on the path of democracy and economic development. Accountability in public management and administration is an essential element in the decision making process. It provides a comprehensive study of public institutions and their management in a developing context.

This handbook prepares readers to build the medical tourism service line, integrate physicians and other service providers, develop a safe and effective quality and patient-centered infrastructure, document processes and workflows, evaluate reimbursement contracts, and measure outcomes.

This book provides a balanced 360 degree view of consumer directed health care. It provides insight, analysis, and original research to help us see more clearly the important dimension in the future of American health care.

This book provides sample physician employment contracts and explains how each contract works. It is helpful for physicians and administrators who wish to prepare themselves for the contract and employment decisions that lie ahead of them.

This book provides expert guidance on using feedback as a performance improvement tool. It includes many simple tools readers can use to improve feedback in their work unit. The book suggests that feedback works best when the giver and receiver realize that they are in a dance together.