In today's world of galloping change, adjustment and
anticipation have become ever more vital for retail operations.
Many retailers have successfully anticipated change, while others
have simply become relics of retailing history. Facing intense
environmental competition, different types of retail institutions,
whether a mass merchandiser or a hotel, find themselves confronting
different types of challenges. The stories of a spectrum of
retailers highlight the variables necessary for duplicating success
and avoiding failure. This timely work provides a starting point
for understanding the complexities and interrelationships in retail
management.
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