Social media has opened several new marketing channels to assist in
business visibility as well as provide real-time customer feedback.
With the emergence of new internet technologies, businesses are
increasingly recognizing the value of social media and web presence
in the promotion of their products and services. Harnessing the
Power of Social Media and Web Analytics documents high-quality
research to empower businesses to derive intelligence from social
media sites. These emerging technological tools have allowed
businesses to quantify, understand, and respond to customers
conversations about their corporate reputation and brands within
online communities. This publication is ideal for academic and
professional audiences interested in applications and practices of
social media and web analytics in various industries."
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