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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Inspiring Fabled Service - Participant Workbook (Paperback)
Loot Price: R836
Discovery Miles 8 360
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Inspiring Fabled Service - Participant Workbook (Paperback)
Expected to ship within 12 - 17 working days
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Develop standard-setting customer service!
Based on the best-selling book Fabled Service by Betsy Sanders!
This program will help you develop exceptional customer service
that puts your organization above your competition. Inspiring
Fabled Service helps you assess your needs and select activities to
improve weak areas in your current customer service.
Teach others vital customer service skills, such as how to:
* Positively represent the organization
* Satisfy customers so they will buy the product or service
* Encourage customers to return
* Understand what motivates people and initiates action
* Solve problems immediately and effectively... and more!
Simply written, this program includes all necessary materials to
create results-oriented, customized customer service training. A
Trainer's Guide includes specific direction for administering the
Customer Service Survey, which assesses individual strengths and
weaknesses in three learning areas: understanding him or herself
and others; planning for results; and product/service knowledge.
The Guide also includes 12 prepared activities that correspond with
the three learning areas. Using results from the survey, you choose
activities that will help your group improve in its weaker areas.
Each activity specifies goals, materials needed, time required,
physical setting, and process (including questions to help you
review what was learned and help people understand what can be
applied to every day situations).
You will need to order a Participant Workbook for each person
involved in the training. The Workbook includes a copy of the
survey and participant materials for each activity.
Creategreat service that gets customers talking!
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