Sustainable Customer Experience Design - Co-creating Experiences in Events, Tourism and Hospitality (Hardcover)

Experiences are an important part of our lives and increasingly represent a crucial topic to address for businesses and professionals. This book focuses on designing, staging and managing experiences within the context of the events, tourism and hospitality industries. It also illustrates current and future developments in these industries and wider society, with an emphasis on sustainable development. The book offers an innovative approach for successfully creating experiences for (potential) customers that is based on combining insights and methods from the world of design and the social sciences. Moreover, it shows how the experience economy and sustainable development both reinforce one another and create challenges that businesses and professionals can address through this approach. Critical thinking questions, practical examples and international case studies are integrated throughout the text. Combining a design science and a social sciences perspective in one inclusive hands-on approach to designing, staging and managing experiences, this is essential reading for all students of Events, Tourism and Hospitality Management, but also related fields.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Release date:	May 2018
First published:	2018
Authors:	Bert Smit • Frans Melissen
Dimensions:	246 x 174 x 22mm (L x W x T)
Format:	Hardcover
Pages:	300
ISBN-13:	978-1-138-65854-7
Categories:	Books > Earth & environment > The environment > Environmentalist thought & ideology Books > Earth & environment > The environment > Management of land & natural resources Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Sport & leisure industries Books > Earth & environment > The environment > Applied ecology > General Promotions
LSN:	1-138-65854-5
Barcode:	9781138658547

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