What makes human communication problematic? Why can a
face-to-face encounter be simple, automatic, and even mindless in
one situation and still become complicated, difficult, and even
vexing in the next? These are the central questions in this probing
analysis of the potential and limits of communication in human
relations. Working through the seemingly intractable complexities
and complications that emerge from such conflicts as multiple
viewpoints and divergent vantage points, this study advances the
prospects of working toward optimum conditions for human
interaction.
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