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Books > Professional & Technical > Electronics & communications engineering > Electronics engineering > Automatic control engineering
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Multivariate Total Quality Control - Foundation and Recent Advances (Paperback, Softcover reprint of the original 1st ed. 2002)
Loot Price: R1,586
Discovery Miles 15 860
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Multivariate Total Quality Control - Foundation and Recent Advances (Paperback, Softcover reprint of the original 1st ed. 2002)
Series: Contributions to Statistics
Expected to ship within 10 - 15 working days
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In the last decades, the production of goods and the offer of
services have become quite complex activities mostly because of the
markets globalisation, of the continuous push to the innovation and
of the constant requests from more and more demanding markets. The
main objective of a company system has become the achievement of
the quality for the business management cycle. This cycle goes from
the design (Plan) to the production (Do), from the control (Check)
to the man agement (Action), as well as to the marketing and
distribution. Nowadays, the Total Quality of the company system is
evaluated, according to the ISO 9000 regulations, in terms of its
capacity to adjust the design and the pro duction to the needs
expressed (explicitly or implictly) by the final users of a
product/service. In this process, the use of statistical techniques
is essential not only in the classical approach of Quality Control
of a product but also, and most importantly, in the Quality Design
oriented to the satisfaction of customers. Thus, Total Quality
refers to the global capacity of a company to fit its system to the
real needs of its customers by designing products which are able to
match the customers' taste and by implementing a statistical
control of both the product and the Customer Satisfaction. In such
a process of design and evaluation, several statistical variables
are involved and with a different nature (numerical, categorical,
ordinal)."
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