This book introduces the topic of intercultural mediation and
conflict management. Based on the latest scientific research and
successful conflict management practices, it provides theoretical
insights and practical, self-reflective exercises, role-plays and
case studies on conflict, mediation, intercultural mediation, and
solution-finding in conflict mediation. The book serves both as a
self-learning tool to expand personal competences and cultural
sensitivity, and as training material for seminars, workshops,
secondary, advanced and higher education and vocational training.
It is a valuable contribution to the fields of intercultural
conflict mediation and conflict management, intercultural
communication, intercultural training and coaching. This is a book
about practicing - the applied practice of competent conflict
crafts in diverse intercultural contexts. Conflict practitioners,
mediators, and intercultural trainers would be inspired by
Professor Claude-Helene Mayer's creative integration of relevant
intercultural models with do-able conflict strategies and in
reaching intergroup harmony with reflexivity and cultural
resonance. --- Professor Stella Ting-Toomey, Human Communication
Studies, California State University at Fullerton, USA, and
Co-Editor of The SAGE Handbook of Conflict Communication, 2e Given
the difficulty and complexity of successful intercultural
collaboration and conflict mediation, this is a much-needed
addition to cross-cultural positive psychology. It is rich in
content and training. I highly recommend it for teaching, corporate
training, and for executive coaches. --- Professor Paul T.P. Wong,
President International Network on Personal Meaning and President
Meaning-Centered Counselling Institute, Toronto, Canada
Intercultural conflict resolution is a critically important task in
this modern world. This book by Professor Mayer is a welcome
handbook on how to use mediation to resolve those conflicts. It
should be in the library of every conflict mediator. My
congratulations to Professor Mayer for her important work. --- Dan
Landis, Founding President, International Academy of Intercultural
Research, Affiliate Professor of Psychology, University of Hawaii
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