Empowerment: HR Strategies for Service Excellence - HR strategies for service excellence (Hardcover)

'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can: * enable organizations to gain commercial and competitive advantage * become more flexible * improve employee commitment * use the skills of individual employees to best advantage and enhance personal capabilities. 'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

General

Imprint:	Routledge
Country of origin:	United Kingdom
Release date:	December 2016
Authors:	Conrad Lashley
Dimensions:	234 x 156mm (L x W)
Format:	Hardcover - Cloth over boards
Pages:	320
ISBN-13:	978-1-138-15396-7
Categories:	Books > Business & Economics > Economics > General Books > Sport & Leisure > Sports & outdoor recreation > General Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General
LSN:	1-138-15396-6
Barcode:	9781138153967

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