The easy way to communicate best when it matters most
Most people are aware of the importance of handling critical
conversations well. However, when it comes down to actually being
in a difficult situation that calls for key communication skills,
many do not know how to practically apply their own thoughts.
"Critical Conversations For Dummies" is a step-by-step reference
for the variety of crucial conversations life presents in the
workforce. It's packed with strategies for preparing for
high-stakes situations; being persuasive (not abrasive); knowing
the value of assertive communication; resolving failed promises and
missed deadlines; maintaining morale when firing staff; getting new
employees off on the right foot; managing staff relations and
strengthening team relationships; understanding audience needs and
motivations to get positive results; altering confrontational
language to cooperative language during difficult conversations;
and building relationships in the face of conflict.Improve
communication skills in crucial conversationsAvoid common pitfalls
and emotional tendenciesDiscover the benefits of success in crucial
conversations
This book is especially relevant to the hundreds of thousands of
leaders who are tasked with multiple duties, whether addressing
complex problems from stakeholders or achieving exceptional results
from staff.
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