Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Total Quality Service - Principles, Practices, and Implementation (Hardcover, New)
Loot Price: R4,147
Discovery Miles 41 470
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Total Quality Service - Principles, Practices, and Implementation (Hardcover, New)
Expected to ship within 12 - 17 working days
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Total Quality Service rises to the business challenge of the 90s.
It explains in the most concise terms possible the principles of
TQS. The research stands-most unhappy customers do not complain.
Instead, they never again buy from businesses that just once left
them unsatisfied. What then is TQS? In the simplest terms, it is
the true commitment to operationalizing the concept of customer
focus, establishing service performance standards, measuring
performance against benchmarks, recognizing and rewarding exemplary
behavior, and maintaining enthusiasm for the customer at all times.
Companies that do not provide quality service not only won't
compete-they won't exist. Let Total Quality Service put you and
your employees on the cutting edge of customer satisfaction.
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