Offering a model, an implementing strategy, as well as traditional
and nontraditional methods for the successful enhancement and
maintenance of quality, this work establishes a rationale for the
continuation of Total Quality Management (TQM) in all
organizations. It considers leading quality-related topics, such as
unusual charts, supplier-organization-customer relationships,
customer needs and expectations, instructional design, adult
learning, advanced quality planning, and reliability.
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