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Books > Business & Economics > Business & management > Business negotiation
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Conflict Survival Kit - Tools for Resolving Conflict at Work (Paperback, 2nd edition)
Loot Price: R3,124
Discovery Miles 31 240
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Conflict Survival Kit - Tools for Resolving Conflict at Work (Paperback, 2nd edition)
Expected to ship within 10 - 15 working days
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Taking a front-line view, The Conflict Survival Kit: Tools for
Resolving Conflict at Workfocuses on topics supervisors, team leads
and managers need to know to address conflict in organizations.
Each chapter succinctly explains conflict theories, frameworks and
models, while focusing on important interpersonal and management
skills. This classroom text and on-the-job guide presents
strategies that can be used immediately in the workplace and
provides hands-on practice throughout. Fully updated in this
edition, it includes a new section on cultural communication
differences, more on mediation, strategies for staying calm during
confrontation and a section on managing bullying in the workplace.
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