Hotel Operations Management (Hardcover, 3rd edition)

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel. Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance. In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions. This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel?'s-and their own-success.

General

Imprint:	Prentice Hall
Country of origin:	United States
Release date:	July 2016
First published:	2017
Authors:	David Hayes • Jack Ninemeier • Allisha Miller
Dimensions:	260 x 210 x 25mm (L x W x T)
Format:	Hardcover
Pages:	624
Edition:	3rd edition
ISBN-13:	978-0-13-433762-3
Categories:	Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > Hotel & catering trades
LSN:	0-13-433762-X
Barcode:	9780134337623

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