Applies Lean concepts to a high-variety, low-volume service
business, which are more prevalent than high volume manufacturing
companies. Illustrates all the Lean concepts in a real-world
example that approached Lean management in the intended way-to
support and develop people to continually improve processes in a
respectful environment. Illustrates an effective organic change
management process that grows the new culture rather than trying to
force tools mechanistically on employees and assiociates. The
vibrant graphic novel format visually brings the story to life.
Co-Written by best-selling author Jeffrey Liker -- the world's
expert on the Toyota Way.
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