Every day we wake up, send our children to school, go to work,
attend sports or other entertainment events, etc. Then suddenly the
unexpected happens. This day will not end like yesterday and a
thousand other days. Our lives are changed forever. Suddenly we
realize how precious and fragile life is, and we question whether
we could have done something to prevent this emergency event. We
have become accustomed to violence, but we do not need to accept
it. Our study of workplace violence, terrorism, and other forms of
dysfunctional behavior associated with work suggests that both
managers and non-managers would like to reduce the risks associated
with violence at the workplace. The book is designed to help do
just that. You can be underpaid, overworked, or get fired even
though you are performing well. You can be a victim of sabotage or
harassment even though-or sometimes because -you are doing an
outstanding job. You can be a victim on company premises of an
angry, psychologically impaired, or chemically dependent manager,
non-manager, former coworker, spouse, or even a stranger. The
violent act you face may have stemmed from coworker interaction,
worker-boss relations, a sick corporate environment, or even family
problems. Top executives and other managerial and non-managerial
personnel clearly need to take steps toward reducing the threat of
workplace violence. Numerous studies have been done regarding
workplace problems, resulting in numerous books and professional
journal articles. Some books, articles, workshops, seminars, and
the like proffer general advice to managers. However, virtually all
of that advice has come from psychologists, physicians, and
lawyers. And very little counsel is provided to non-manager
employees on dealing with problems that involve co-workers or
managers. What has been lacking is advice that would reduce the
threat of workplace violence and therefore (1) reduce stress, (2)
enable organizations to develop potential competitive advantages in
terms of their personnel and productivity, and (3) guide
organizational personnel in their efforts to solve problems before
they culminate in violent actions. This book fills that need. We
believe it is the first to offer both general and specific
information and advice from a managerial point of view. The authors
have spent their careers intimately involved with the practice,
teaching, and research on management and organizations.
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