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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Revenue Assurance - Expert Opinions for Communications Providers (Hardcover)
Loot Price: R3,886
Discovery Miles 38 860
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Revenue Assurance - Expert Opinions for Communications Providers (Hardcover)
Expected to ship within 12 - 19 working days
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This cutting-edge reference represents a new phase in the talkRA
project-an initiative dedicated to improving the discipline of
revenue assurance (RA) for communication providers. From blog to
podcasts and now a book, the project offers a platform for a select
group of RA experts to share ideas and best practices in revenue
assurance, revenue management, business intelligence, and fraud
prevention in telecommunications and other industries. Drawing on
the expertise and insights of some of the leading minds in RA,
Revenue Assurance: Expert Opinions for Communications Providers
supplies high-powered ideas and techniques for the effective
management, planning, strategy formulation, and measurement of RA
performance. Presented as a series of articles on current and
emerging topics of interest, it provides extensive and
multi-faceted guidance to help readers move up the scale from basic
checks to optimizing performance. Covers the fundamentals of
revenue assurance Explains the relationship between revenue
assurance and fraud management and how revenue assurance sits
within the wider context of enterprise risk management and the
control environment Provokes readers to think of creative ways to
adapt RA to the needs of their business, whether they are
initiating the RA process or seeking to take an established RA
function to the next level Shows how to measure the financial
benefits delivered by the RA team and how to appraise the RA
maturity of the whole business Illustrates how to perform root
cause analysis through Q&A discussion of how top experts deal
with a variety of leakages Identifies trends in how RA techniques
are changing, and links these to developments in tools and
technology Entertains through sympathetic and sometimes
irreverently humorous observations about the working life of an RA
practitioner The book provides an analysis of the drivers for RA
products and services, enabling RA suppliers and consultants to
compare their competitive offerings with what customers really want
and need. Complete with real-world tips and case examples, it
supplies the well-rounded understanding that will enable you to
best fit the needs of your business and best support its
objectives. This book will give you the confidence to determine the
most effective and efficient methods to achieve and maintain
healthy revenue streams in the ever-changing landscape of
electronic communications. Praise for: ... draws upon the actual
experience of a number of RA professionals-those who have actually
lived through the journey, learned from setbacks, and adapted their
approaches to determine best practices in the field. -Julian
Hebden, Director of Enterprise Information Management, Telstra
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