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Performance Measurement in Shared Services - Empirical Evidence from European Multinational Companies (Hardcover, New edition)
Loot Price: R1,963
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Performance Measurement in Shared Services - Empirical Evidence from European Multinational Companies (Hardcover, New edition)
Series: Muensteraner Schriften zur Internationalen Unternehmensrechnung, 20
Expected to ship within 10 - 15 working days
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Shared Service Organizations (SSOs) are of growing relevance in
research and corporate practice since they combine a number of
benefits for multinational corporations, such as cost reductions
and an improved risk management. However, managers voice concerns
about potential negative impacts on the firm's effectiveness due to
a lower service quality. A major reason for the ongoing controversy
of the SSOs' outcome is closely related to the shortcoming of
measuring their performance. This study analyzes Performance
Measurement System (PMS) design in SSOs and sheds light on its
effectiveness. Furthermore, the findings reveal which determinants
increase PMS effectiveness. This empirical analysis yields
practical design recommendations for practitioners working in a
shared service environment.
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