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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Service Advising And Management (Paperback)
Loot Price: R2,302
Discovery Miles 23 020
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Service Advising And Management (Paperback)
Expected to ship within 12 - 17 working days
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Service advisors are an essential component of any service-oriented
automotive shop. In 'Service Advising and Management', students
gain the communication, customer service, and automotive knowledge
they need to balance competing demands from customers, technicians,
and shop management to become successful service advisors. * Covers
effective communication skills for all phases of the service
process, from initial greeting and walk-around inspection to
writing the repair order and vehicle re-delivery * Reviews basic
vehicle operations for working with technicians and explaining
issues to customers * Explains the importance of inspection-based
selling and producing strong service write-ups * Emphasizes
customer service and verbal communication skills with a focus on
active listening, addressing concerns, and eliminating barriers to
customer loyalty * Puts knowledge into practice with application
chapters that enhance write-up and relationship skills * Contains
real-world "Advisor Tips" and other pedagogical tools to reinforce
new knowledge, such as review questions, bulleted takeaways, and
key terms for each chapter 'Service Advising and Management' allows
service advising students to become an integral part of any
automotive shop, building long-term customer relationships and a
better customer experience along the way.
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